We have rented from them before and they would be our 1st choice if needed again. They are fair, personable, and very easy to work with.
GARY B
Customer Reviews for A Team Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Miguel Mercado was very helpful and did whatever it took to make me comfortable in working with me. He went over everything that needed to go over and made me feel very comfortable.
JOSEPH DThe location where I dropped this off in Utah was closed. I did not make contact with anybody on the property. The area looked clean and I only use their dropbox
Stephanie SThey didn’t bother to check the condition of the vehicle when I dropped it off; they gave me no paperwork receipt for the drop off; barely acknowledged my existence when I gave them the keys; and to top it off, they didn’t even check the vehicle in until Thursday afternoon when called by your company. As a result I wound up getting an email from U-haul saying the vehicle wasn’t returned even though I dropped it off early (Monday). I am extremely disappointed and am unsure I will ever use U-haul again. You should immediately cease business with the drop off location.
DANIEL KThere was no dolly in the truck I had ordered and reserved and gas was all the way on empty
Kyle SThe truck was really old and made a weird noise
RYAN CThis survey didn’t let me click not applicable even though it’s an option it won’t let me choose it. So I will click yes but I don’t know. I didn’t enter the location or talk to anyone. Mobile check in. So all of the above questions didn’t apply. I do like having the option of mobile check in so that I could return the vehicle when it was convenient for me.
Celeste KThe person I delt with was fine, but my reservation I had done had to be all redone when I got there and it took about an hour. I was told that everything would be the same as on my original reservation. However, I was contacted by a different U-haul in St. George to take my vehicle to, but this was done after I already dropped the vehicle off at the River Rd. site in St. George. On the other in, the St. George site on River Road did not put in my information and when contacted on Monday, three days after I dropped the vehicle off, told me they would process my vehicle. When I got the notification, they had me dropping off the vehicle on Sunday and charging me an extra day!!!!!!! I dropped the vehicle off on Friday at 5:00 PM, less then six hours after picking the vehicle off. I contacted them on Tuesday April 2 and they said they would look into it, and a day later I have not seen anything from them. This whole experience has been the worst ever with U-Haul. I am 61 years old and have used U-Haul many times for many reasons over the years and have only had good experiences. I would love to have someone reach out to me to help take care of the $40.00 charge for the extra day that I did not use. Keith Brown - 503-654-4598 , email - bishopkbrown@gmail.com
Keith BEvery rude still haven’t received my receipt from turning in the truck.
Dallan HA team auto was one of the friendliest places and easiest guys to work with. I’d recommend them to everyone.
Tim WVery good service. I’m very happy.
Luciano VNo personnel, completely done on my phone. I need a salary to be paid for being your employee. Also, I rented the haul, went home, loaded up, drove to Utah, dropped off my stuff, went to my son's house, dropped off the last of his stuff and returned the uhaul. You changed my drop-off location. Now you want more money for extra mileage. I wasn't joyriding in the damn thing. Give me enough miles to get the job done. pb
Pauletta BThe truck was really dirty, there was a blood stain on the middle seat. The cargo area had lots of dirt and cigarette butts. It took me a while to track down someone to get the keys to the truck. But the mobile check out and return were really nice and convenient
Levi TSuper customer service. Great and hidden location.
Frank MNo fuel in vehicle and it was messy inside.
Tracy THard to check back in. They were closed. It took several phones calls to verify it was returned
Kyle BNone of the extra equipment that I paid for was there. The business was closed so I couldn’t grab any of it
Tate ASuper easy and friendly to work with. They have our future business! Joanie
Joan MMake sure you have all the equipment being rented
Jason RThere seemed to be some sort of issue with the transmission but it got us here and was otherwise just fine. I appreciate that your ramps are wide enough for my motorized wheelchair. I'm always happy with my Uhaul experiences and never go through other companies. The one suggestion I would make is finding a way to increase leg room for passengers and folding stairs that come down to help people in and out of the truck. As a disabled person it is quite challenging to climb in and our of your trucks.
Kayleigh GI had to wait 10 to 15 minutes for someone to show up to process the rental.the miles on the check out information for the truck was not correct The windshield & side windows could have been cleaned. The back of the truck had not been swept out It wasn’t bad but not what I have had in the past rentals
Dennis MKeep the good work...............
CARLOS OKeep the good work............
CARLOS OMiguel was awesome and a huge help!
Chazle FEverything went very smooth at both ends
wain mNice people to work with, but I would not recommend because the parking lot is very tight. It is so tight that it caused delays with picking up and dropoff.
Douglas DAwesome no hassle.
Guadalupe AEasy, fast and friendly service!
Christy BVery satisfied and Miguel was a lot of help
Alan LIt took two hours to get the truck once I was at the site. You have to stand right next to the drivers side door of the truck you are renting in order to get the online prompt to work. Then it prompts you how turn on your location. After following that instruction precisely you are still not allowed to progress to the next screen without waiting on hold for 30 min to talk to someone about how to proceed. That person tells you they will transfer you to someone else who can over-ride the system to let you proceed. You wait on hold 30 more minutes for someone to instruct you to go into safari and allow access to your location a different way. Then you are allowed to do the required documentation to proceed which includes two forms that may or may not be accepted. Then you have to wait while they call your people on your verification list before you can proceed. Then you have to take pictures and write a text description of every dent or scratch that doesn’t have a sticker on it. The truck was filthy so it was difficult to see where the scratches and dents were. The inside of the cab still had trash and sunflower seed shells on the floor. The back of the truck was not swept free of trash, debris and a dirty rag. Overall it was an onerous process that I hope I never have to do again. I thought doing it online would be fast and hassle free. It was the exact opposite.
Kimberly SThe process was very simple and easy! Miguel was courteous, friendly and professional. I will definitely recommend this Team to friends!
JOHN DVery good to work with.
JOHN SNothing. Great experience!
Annie SMy reservation was not ready at the scheduled time. The truck I reserved was attached to a trailer I had not ordered, and the key was not in the box as it should’ve been. Further, I was initially charged for over $1,000 miles beyond what I had traveled, and when that was refunded, I was still charged more miles than I had traveled with no offer to make it right. I will not use this location again.
Fisher GBe open more hours, but I was able to drop the trailer off. And received an email that they processed the return, so that was good.
Scott MA Team automotive was a very good company to work with. They were very helpful with everything.
KEVIN RThe trailer exceeded my expectations… I thought I would need a larger one but this one did the trick!
DANIEL CGreat service, professional and fast
Reynaldo LWhoever it was the signed me up for this rental did not offer the additional insurance. I had to go in and add it later. If I hadn’t done this before I wouldn’t have know I needed to do it.
ASIA HGreat customer service! Plan to use again in the future.
LISA KI was happy with the entire experience! I needed a little guidance for my hitch and connection on my new car which they were happy to give. (I needed a 2” ball and an adapter for the electrical…my 7 pin round to their 4 pin flat). I went in a day ahead to set it up so was able to pick up the trailer when they opened the next morning. Very kind man with a good sense of humor helped me. The trailer was clean and followed like an obedient puppy! No problems. Thanks!
ANDREA Agood people
WARREN BThe service was good.
CARLOS OHave a designated agent to handle just the uhaul clients.
MARK TDidn’t have the truck I needed and when I picked up the trailer I waited for 45 minutes for the guy to come back to help me! Less than 24 hrs before my reservation time I was called and told that there was no trucks available….less than 24 hrs, unacceptable.
MATTHEW AI booked the rental for a Saturday pick up. I was the U-Haul store the prior Thursday where I booked the truck (TJ's rental) to pick up boxes and found out that they would not be open on Saturday...they checked where I was to pick up the vehicle and was A-Team Automotive and they were closed both Saturday and Friday!I was able to pick up the truck that Thursday...then I found the return date was wrong, it was a day earlier than my arrival the destination...fixed that with U-Haul Scheduling team and then a day later find out the drop off location was changed from my contract. Anyone of these issues could have killed my trip. Gotta check everything with this company!!
CHRISTOPHER RWhen you chose u haul, when picking up truck it should be a close place instead of drive way on the other side of town . Especially when you charge for the mile. Not a very good deal.
RONALD VThey were just great.
jeff eThe truck was dirty inside and outside. The front end felt like it was ready to fall apart when driving it. Unsafe truck.
Thomas GFuel was low. Inside of truck was dirty with stuff on the floor. Water bottles stuffed in the door pockets and the back of the box was also dirty. I had to sweep it out before loading my stuff. I put fuel in it and over filled it by 1/4 tank and was not reimbursed for the fuel. Charged 80 some dollars for a 2-1/2 hour move in town.
TRAVIS LTruck smelled like cigarette smoke,, ashes all over the dash and cup holders
JOSE GVery good service
ROGER HClean the windshield ;) Please
James RThis experience was a nightmare. U-haul provide the worst customer service I have ever had. Not enough space here to detail all the grievances. Don't rent from them.
Ellen LThe fella was courteous and very helpful.
Paul JTruck was easy to drive, got really good mileage the only drawback is it is only two passenger.
Susan DBetter easier to spot signage.
SANFORD MWell I lost about an hour of my reservation because they couldn’t find the key, so I hope I don’t get any extra charge for going over.
ALYSSA GGreat staff
BRENT WThey put my reservation in incorrectly. It was an off-hours pick up and I was supposed to use the website. The reservation wouldn't allow me to do so. It took me an hour to figure everything out, get the van keys, and get everything ready. In the meantime, I had people waiting for me. They had to wait for over half an hour. I'm very frustrated.
Zachary SProvide all the equipment requested. I requested a dolly that was not given to me.
Alyssa HExcellent guys that were knowledgeable and helpful, I'll be using that location again I'm sure!
PAUL L