No improvement needed, just keep up the awesome work!
CHAU N.
Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Toni was great
Wendelen C.Wanted to give the young woman who helped us that day a “great jobâ€! recommendation. Not great with smart phones and she was very helpful when we picked up the vehicle.
LORETTA H.The lady doing the check out very unprofessional and she was very rude
SAMATHA S.I returned truck on Saturday via mobile check in and I am still waiting for my receipt. Everything else was good.
Lora R.Staff was friendly, polite and professional.
CHARLOTTE M.Keep it up ðŸ‘
GUADALUPE C.I called the uhaul number to make my reservation, no problems, got to the location on Watson Rd. Pat took very good care of me, no issues checking out or in. I will definately be back.
JAMES G.The crew working there are awesome. I was very nervous about loading and pulling my car. They took care of everything and offered practical advice. The 11 hour trip to my new home went without incident.
TAMIE P.Well organized and helpful
LINDA M.The experience was great, but I won't be coming back. The price for just a couple hours is not worth it.
Alicia V.The sales clerk was put off that I didn't need or want the insurance and got a little attitude about it saying if you drop it off without insurance they are going to charge you for everything. I had talked to my insurance company at length to ensure I was covered even for roadside assistance, maybe I personally keep better than average coverage, but I didn't need U-Haul insurance and didn't appreciate the attitude. So I took a video of the entire truck inside and out before I left the parking lot. When I got home I took pictures of top of truck out of my homes elevated vantage point, which I was unable to see at pickup. This attitude gave me pause in dealing with a company that would possibly try to take advantage of me just because I didn't purchase their insurance. I am going to give the clerk the benefit of the doubt and say she was just trying to look out for me as most people probably don't carry my type of insurance or do due diligence before they rent. That being said in the check out process there was only one spot that said report damage. But there was no damage that I caused, so I said “noâ€. But the clerk said their was a place on the website to upload pictures of damage that was apparent at pickup, I could never find such an option before drop-off. So I would suggest you make that option a little more prominent or visible, if it exists.
Lisa M.Lady that helped us was very nice
Ian S.Very helpful and friendly. Have used their service for years.
Michael D.The staff deserves kudos. Furniture move that started off badly earlier in week and finally shifted to today—really makes me regret not having started with them. This was probably our best truck rental experience because of the staff. (Haha on moving furniture, not so much...but that's another story) Two things I'd suggest is to explain the tow/haul feature and when it needs to be used as part of pick up process. When I was empty, there was a big drag on transmission. I stopped called store, they explained it to me and all was good. And, a step on the cab on both drivers and passengers sides—or another handgrip by headrests on seats to make it easier in and out for those of us a little shorter.
TRUDY R.Extremely poor customer service. I have been overcharged three times at this location and currently, I am short an additional $100 because of an error made by the person checking me out. The person's attitude was that it wasn't their problem. Despicable business practices.
Jeffrey T.I can't think of anything except I appreciated the way the staff worked with me.
HELEN B.The staff was very understanding in their customer service
HELEN B.Nothing, the sales associate was awesome
Nayia J.Be careful when you rent a uhaul at 8:00 a.m. for the day. They will call you like 6 hours later and say they rented the truck to someone else and you have to have it back by 3:00 or they are going to charge you for an extra day. Sure enough I got the bill and there was an extra charge of a day on there. They are a scam by trying to rent the same truck out twice in one day and if you don't return it within 6 hours they will charge you for two days. Who can load a truck with 5 bedrooms, drive and unload it in 6 hours. If you pay for the day you should get it for the day. Stay away from them.
Curtis K.Good job, very efficient and credited me back on the cost of the trailer for returning it early.
Tim H.Picking up the truck and trailer at different locations was not good and it was a waste of time and money.
John J.Pick up and check in were both an easy and positive experience thanks to the employee's friendly and professional service.
Steven K.Easy procedure to rent and return. Van was clean and easy to handle and the girl at the desk was professional and accommodating.
JAMIE E.The woman who helped me was very nice and professional.
Brian L.Best rental station in St Louis !
David G.The location is great, the cell phone covid19 process is a tremendous headache. Also, I was sure your instructions said the truck ID numbers were located on the left at the bottom, which is where I spent way too much time looking, only to discover the number located on the right at the top.
Jeffrey N.Keep doing what your doing!
Theresa H.Very helpful and the process was smooth sailing!
Samuel M.Pick-up was easy and efficient. Staff were friendly and helpful. Trailer worked well.
DAVID H.Keep inside the truck clean
gary M.Point out operations manual and a few basics
Mary L.quick and easy when checked in ahead of time.
John G.Never ask about gas mileage and also be willing to clean what's left from other people. They send texts lol. I'm used to an call and I'm 30yrs, like ???????
SHAWN P.The first truck something was wrong with it. It kept going out of control very scary
CYNTHIA S.Toni was awesome great service! A-Z auto and U-haul Services! thanks Dr Tony
Anthony C.this is the only place i want but some how it changes another store i don,t rent from not cool
ROGER D.Tony was so easy to work with. Uhaul delivered exactly what I asked for and customer relations couldnt have been better
Betty C.The interior of the van that we rented did not look clean when we picked it up. Also we did not look over the outside with the person to make sure that there were no scratches/dents that we could be responsible. Also not her fault but the website apparently was being worked on and it took longer to check us in.
NANCY U.Staff took care everything very nice will use them again
kathy K.They get you the right trailer and service is the best
Roger D.liked it so much going to rent there again friday
ROGER D.Found NO deficiencies. People easy to work with. Would rent from here again if need arrises.
JEREMIAH M.