Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Be sure to show the customer things like location of lights, windshield wipers, seat adjustments or anything specific to that vehicle

Rating:

3.0

We dropped the truck off during off hours

Rating:

5.0

This is the only place I will rent from. Never any issues, always goes very smoothly. Great team in place here!

Rating:

5.0

We were actually super impressed by the associate's helpful attitude. They were engaging and had a smooth process for getting in and out. Moving is stressful and you guys made this part so easy! Thank you!

Rating:

5.0

The employees at this location are absolutely great people to work with. Easy check in, helpful, responsive, friendly and a pleasure to meet. I'll rent exclusively from this location because of your people. Thank you.

Rating:

5.0

Charged for insurance I didn't request and haf two seperate charges on my credit card, when I callef location to have it corrected bc she wasn't seeing the charges, I was semt to the customer service number where I was om hold for 45 minutes.

Rating:

5.0

Everything was great.

Rating:

5.0

All good. Service was excellent

Rating:

5.0

Very Polite and Professional

Rating:

5.0

It was easy, and the van I rented was clean. The people working at the location were friendly.

Rating:

4.0

The combination lock #2 to access the keys needs to be replaced....Too hard to turn the tumblers.

Rating:

4.0

The truck was dirty inside the cab and out.

Rating:

5.0

all good

Rating:

5.0

It was a great experience I couldn't ask for better

Rating:

5.0

reserving the vehicle online was very easy. It made the pick up process go quickly. The staff was very helpful too.

Rating:

5.0

Greeted when I got in. Directed to rental department immediately. Did not wait long at all. Very helpful with my tow trailer. Explained all of the nuances of loading and securing the vehicle. Same for drop-off/return, staff very helpful. Im always going to rent here.

Rating:

5.0

Associates were very friendly! Keep up the good work!

Rating:

5.0

I don't think I should have been charged for the mileage I estimated . Ml out was 13898.0 when I took it out… I brought it back with 13913… that's 15 miles the estimated mileage rate was at 30 miles

Rating:

5.0

The driver side door (or maybe just the window) of the vehicle I rented didn't seal properly causing a loud rushing of air as I drove. It wasn't a major issue... just something of note.

Rating:

5.0

Customer service was top notch!

Rating:

5.0

Quick and courteous check in with friendly staff who answered my questions throughly. Assistance with hook up of trailer that was fast and done right.

Rating:

5.0

All great

Rating:

4.0

Night drop

Rating:

5.0

April and the gentleman who helped me on the day of rental were extremely helpful and nice.

Rating:

5.0

Update the trailer lighting to LED for better visibility. Lights inside the enclosed trailers would be helpful

Rating:

5.0

Prices are pretty steep considering rental price starts at $19.95. With everything else added, it ends up being much more. I was expecting to pay $30-$40, but ended up paying over $50.

Rating:

5.0

My only comment is not about these locations. When booking the trailer, we knew we wouldn't be able to return it in 48 hours. But there was no place to add hours. As a result, I received 4 calls within 30 minutes about the trailer being late. That was annoying.

Rating:

1.0

Took me an hour to pick up the trailer. Not convenient. Faster to buy a trailer than rent one.

Rating:

5.0

Nothing everything was better than expected!!!A1

Rating:

4.0

The 800 number staff were very helpful. The Austin location needs training

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

My best experience yet with U-Haul.

Rating:

5.0

Everyone is very helpful and seem like they like to work together.

Rating:

5.0

Very user friendly. Great customer service. Keep up the good work!

Rating:

1.0

The store location staff were unprofessional and pushy. Nobody in the building had a mask on except for myself. They were able to get me in and out, however the customer service was poor. The staff informed me that their U-haul rep was out with Covid, while another staff member stated he was at a dentist appointment. The truck that I had rented had bits and pieces of trash from the previous use.

Rating:

2.0

I reserved the trailer from a location close to my house. When I went there they told me the trailer was at another location- much further away. I was not told this in advance It was an inconvenience. Plus I had to buy adapters for the lights and a ball for hitch, another expense I don't think I should have incurred- should have been provided or rented at least.

Rating:

5.0

Great service, helpful friendly folks.

Rating:

3.0

The place was clean and the staff was friendly. Read the contract closely though. They scam you out of 20 extra dollars for dropping it off after hours, even though its way before our time is up and there is no staff there to help with anything. By that I mean lifting the trailer off your truck because there are no trailer jacks available. If I had waited until they opened I would have been past my allotted time and they would have really stuck it to me then. Wish I would have balked at the fee at pickup. My fault for not reading it closely at that time, but they certainly didn't mention it either. I would recommend this place for uhaul, but I would NOT recommend uhaul as the reservation process and website are poor at best and the hidden fees are ridiculous.

Rating:

5.0

I have used several U Haul trailers and tow dollys recently and this was one of the easiest and the service was top notch.

Rating:

5.0

Nice folks!

Rating:

4.0

The only thing was that no hand truck was available even though it was reserved. I was not charged for it, of course, but it would have been helpful to know and we really could have put it to good use. Very good instruction on driving the vehicle; very good personnel.

Rating:

3.0

I dropped the truck off after hours but the website wasn't working so they charged me $20. I wouldn't recommend dropping it off after hours

Rating:

5.0

Fast friendly service, and easy return.

Rating:

5.0

all great the care for the person

Rating:

5.0

The window and windshield glass were smeared and not really clean.

Rating:

5.0

Let customers know to download the U-Haul app to return trailers as I was unable to take picture for the website and after I called the 1-800 # the lady said would need to download the app and then was able to return the trailer otherwise no issues at all