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PATRICIA B
Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very well organized and efficient
KYLE BIt would be helpful to know ahead of time , as to what to expect for an after business hours pick up. Truck doors did not close well. It made for extreme cabin noise. In addition, the cabin/ride is so loud. We have rented the same kind of truck one year ago for a move, and did not have any of this experience previously.
Kristen HWoman working the desk was extremely helpful and nice. She wowd me on 4 separate interactions with how courteous , polite , and attentive she was.
SCHUYLER OBoth folks on site were very helpful. Everything went smoothly.
MICHAEL KThe people were friendly and very helpful. A great experience all the way around.
DAVID MPut jack stands back on all the trailers! Even empty a single man cannot pick the front end of a trailer up by himself!!! Whoever came up with this change needs to have to work a a rental center and spend a week lifting the trailers off the tow ball!!!
JOHN RN/A
TODD BFriendly staff.
FRANK HI will recommend this location to anyone needing equipment
JEFFREY WThe staff at the rental place is great. The equipment is clean and well maintained.
DANIEL TToni and the staff at A to Z are absolutely incredible. I would recommend the to anyone, anytime, anywhere. Thanks so much for putting up with me.
Mark TLocation was very flexible with last minute rental. The odometer rolled over to the next mile before leaving the parking lot, which I was charged mileage. My total mileage was 4 miles and charged fuel fees for 2 gallons.
LAWRENCE GTruck was extremely bumpy especially for a new truck.
JASON ZThis entire rental was a nightmare and ruined my work buying trip and I look bad for my boss. You guys wasted so much of my time and delayed my trip 2 days!! 1. Your booking put my picked up 27 miles from the airport when i request the closet lcoation and they said it would be 1.2 miles. I wasted $80 on a cab ride to the uhaul and used gas to my first pick-up location far across st louis! Also scrwing up my timeline for the 2nd pickup load which had to be delaued until th next day ruining my schedule for this trip! 2. When I picked up my truck the back was opne and the dolly and blankets were missing from it. Then I had to call cuatomer support and different location to find another dolly and never found one, so I had to buy one and this delayed the rest of my pick-ups! 3. Something is broken in the gas tank sensor and it does nottake gas correctly. It takes 30 minutes to fill the tank because the pump clicks off as if the tank is full every 1-2 seconds. You just can not get gas in the thing even on the lowest setting so you have to sqeeze very lightly on the pump so it puts in 10 cents worgh of gas per second. Imagine dealing with this on a buying trip full of pick-ups from st louis for 2 days and then to kansas city for 3 days and then to Texas. I had to fill my tank 5 times and this took up to 30 mins each time killing my timeline for pickup locations and delayingmy trip costing me 2 more days in hotels and more meals. 4. the gas tank was not filled ot the point they said it was on the rental agreement. These crooks! They said it was the 1/2 way mark between 1/4 tank and 1/2 tank, but it was actually at the 1/4 tabnk mark maybe a little less. I sepnd hours on the phone with uhaul the 2nd day of my trip wasting my time and getting the run around and getting disconnected many of times.
CHRISTOPHER BYour app and web interface are super slow yet easy to use
Andrea BNothing at the moment, everything went smoothly. 7/7 would recommend.
Jeffery FNo complaints. There was only 1 employee working with several customers in line but she did great to try and move things along as fast as possible.
ERIC NIt was really hard to park the truck after another customer dropped their giant 24' in a spot. Most were backed in and i c was unable to do so. Sorry about that!
Thomas SStaff is rude and not knowledgeable (brochure readers) anyone can do that.
SCOTT SI drive out of my way just because I know A to Z knows their stuff.
MICHAEL SThe lady was very unprofessional
COREY BThe inside of the truck was not cleaned before I got it. If it was returned shortly before I picked it up then I understand.
Garey GTruck with no contents, shifts well. When I loaded my furniture, the transmission did not shift into 4 very quickly and receded. The steering is loose
JULIE LMaybe stocking more supplies like 6 pack tape and more blankets.
RANDAL EWipe down the inside of the truck
Amber YWhen I called, Larry was extremely rude to me and seemed like he was annoyed he even had to talk to me. I wasn't even upset when I called, but I definitely was after the call. The entire process was way more of a pain that we thought it would be, especially after hours. The instructions are sometimes not clear, and make you go back and forth unnecessarily. My wife even filled out everything the night before, and somehow it was gone and I had to do it all over again there. And we are in our late 20's, so we have no problem with technology. We definitely will try a different option next time we move a couch than getting a U Haul, especially from A to Z.
Dalton MThe lady who handles the U-Haul is very friendly and professional. She’s also efficient and helpful.
ERIC WBe present at counter
PHILIP HThe trailer I rented was very filthy on the outside. But but not that big of a deal for me.
PATRICK VGreat experience. Easy and friendly!
DAVID BGreat service!!
DEANNA VYou did everything wonderfully and went above and beyond! Thank you so much!
CHARLES SGreat staff, no matter who is checking you in or out. Store always has packing materials, useful moving stuff, and vehicles in stock. U-Haul software always a little sluggish but not bad. Love having my own account for quick access. Very friendly and competent.
THOMAS HVery helpful!
BRUCE WNo complaints.
NORMAN SGreat experience! Staff were very helpful and acomodating with my schedule.
BRUCE CVery helpful staff.. Always convenient to rent here. I have done it numerous times with no issues.
JEFFREY OI love this location A to Z, they have great service and know the equipment they rent out. I drive out of my way to use them because of their expertise.
MICHAEL Svery friendly and efficient staff.
ERIC WOnly issue I had was I was not confident with leaving as the trailer right or passenger side turn signal or lights didn’t work. I was told that is would be ok as long as the top lights worked. I would say just pay attention or find a way to manage maintenance on these trailers. Experience was great, just not happy with the maint on the equipment…
DANIEL LThe reason for the low rating. I had rented a motorcycle trailer from this location at least four times for round trips out of Saint Louis. One time I pulled the trailer to Nashville TN to pick up a motorcycle I purchased and hauled it back to Kirkwood and I used the same type of UHAUL for my motorcycle to haul to Wisconsin and back. I called A to Z Auto Center to rent the motorcycle trailer, just like I had rented before and after I told the mechanic of A to Z Auto Center I was going to haul my bike to Wisconsin and back, he told me the motorcycle trailer was designed only to be used locally. He said it was not designed to use out-of-town and tires were too small. I argued with the mechanic and told him I had rented the motorcycle trailer before for out-of-town trips from prior business. He still refused. I then drove to A to Z Auto and the person who was the UHAUL rep refused to rent me the trailer for my round trip out of town. Because of the confusion, I walked out to the motorcycle trailer and told the UHAUL representative, and again told him of my prior experience renting the UHAUL motorcycle trailer and he still refused. By this time, I was very aggravated and told him I was and told him that I could have rented the motorcycle online from UHAUL. And I asked him why he would not rent the motorcycle trailer because UHAUL would. He stopped me and said his company was not UHAUL and had its own rules. After I calmed down, I reminded him of my prior rental experiences with the previous owners. After more talking, I eventually convinced him the trailer was designed for round trips out of town. I then was able to reserve the motorcycle trailer for my out-of-town trip. A to Z Center is a good location for me but I doubt I will rent from them in the future.
MITCHEL B