Customer Reviews for A To Z Auto Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A To Z Auto Center
david b. on
Friendly, courteous, knowledge service from Pat.
Peter L. on
They took my last-minute request, and have a convenient after-hours drop off, which was good. My only suggestion - verbally they told me I had it for 24-hours and could return the next day, but I got a text for an expected return at 8:00pm , when I just rented it at 5:30pm. It wasn't an issue for me since I only needed it for a few hours, but my be a confusing and/or costly issue for someone else. Thanks
Evan N. on
As I walked in both gentlemen at the counter just looked up didn't say anything as I was returning the uhaul truck. After I started making conversation they started talking. I did call ahead to ensure I could drop the truck off a day early and phone conversation was okay.
KRISTEEN J. on
Beyond friendly and helpful staff. Great location and beautiful facility.
HERMAN K. on
We choose this location because it was open on Sundays. Everything went smoothly. The staff were very nice. And it was a quick check out and check in.
cheryl p. on
The experience renting U-Haul through A to Z was great!
clifford s. on
Always a pleasure doing business with A-Z Auto Center for my U-Haul rental needs!
James B. on
I like working with this location. They are friendly and easy to work with. The truck was ready both times we needed it and the bills were correct. No issues.
Elizabeth B. on
They were the best. I will return.
Kevin M. on
First my reservation was made for Ballwin. I arrived at the location on time and was told that they did not have the towing device I had reserved. It is unacceptable that I was not informed of this ahead of time, was not offered any discount for having to drive 20 minutes out of my way and in the wrong direction to go get the device I had asked for. Upon arrival at A-Z the RH brake light on the trailer wasn't working. Customer service on Uhaul's part is non-existent! Very bad experience!!!
affton l. on
All was a very good and the people were great. Thank You for a great service.
ken w. on
Trailer was ready at reservation time. Easy check out and check in.
Mary C. on
I was pleased with the service received. Everything was handle in a timely matter and staff were well trained and friendly.
Lindsay N. on
Fast checkin and courteous staff. Very good experience.
Gretchen L. on
The process was quick, easy pick up and good service. The price was what I expected, no surprises. I have used this location in the past and will continue in the future!
Aram W. on
Just decrease the price and other things are great
Michael S. on
First time renting from this location, will definitely go back. Very helpful staff, very thorough with explanations.
Govindaraj A. on
service was quick and good
gregory s. on
Hook the trailer to the truck.I had to hook up the trailer.When I dropped back off I had to back trailer back in then unhook the trailer, then park the truck.
James F. on
Great service, great value, overall a fantastic customer experience! Thank you.
linda t. on
We found that NOT every cargo van has the same dimensions. 2 years ago we rented a FORD cargo van and as the video on U-Haul's website shows... a QUEEN box spring and mattress will fit vertically on it's side. The year we rented a GMC... well after 3 tries we finally got the van packed as the height of the van is shorter than the FORD. This knowledge was discussed with the provider at A to Z upon returning (we didn't know that there was a difference in heights between the 2 brands of cargo vans). U-Haul should not have vans that don't meet the video description for what can be loaded. In the future, I will ONLY request a FORD brand when moving college students with QUEEN size beds. Thank goodness we had extra space in another vehicle.
Chris B. on
n/a
Patrick S. on
Very professional experience. Made a stressful move easier to deal with. Thank you U-Haul agnes A to Z Auto Center
Tom R. on
Prompt, friendly service.
ralph p. on
nothing
Peter F. on
Very friendly and efficient staff!
tanya g. on
Very nice gentleman! They took care of me. Thank you so much for your kindness ??
Harry S. on
The pick up was not as smooth as it should have been - confusing, late and we were supposed to receive communications and we had to make the call. Other than that - nice people
Christina K. on
The reason for my rental was a stressful situation for me- I had to rent a trailer at the last minute to pick up my husband who's car had broken down three hours from home. I needed it for a Sunday, and we weren't even sure any place would be open. I reserved the trailer online Saturday night (this reservation was not accurate relating to location- that portion of my experience could use some tweaking, but a trailer was reserved for me which was good). But, I could not have had a better experience with April and Pat. They went out of their way to help me with everything I needed for the rental, and also made sure I was hooked up safely- April was VERY helpful since I was on my own and had not hooked up a trailer before. I cannot say enough good things about how great it was to work with both April and Pat. I would recommend them to anyone!!
jonathan i. on
I was very pleased as I was a first time renter. I was provided very helpful explanations as to the bill and the people were courteous.
Stephen A. on
Friendly, helpful staff. My 3rd rental at this location this summer. I'll be renting trailers again next spring (2019) from A-Z Auto.
melissa m. on
Very friendly and accomadating. Definitely will use again
Mary M. on
All was wonderful, VERY efficient and smooth.
Elizabeth M. on
April was great... she made the move much easier.
Rebecca A. on
The staff was very friendly and took the time to go over the use of the truck. I drive a prius and so the MPG on truck was a shock, but the staff warned me about that. I had a few issues with the website, and when i tried calling the number it was out of service. May want to consider updating your website. The Website was not a good experience, but the staff made up for it.
NANCY M. on
There was a door cover on the inside that was off, but other than that, it was clean, well maintained and this location was really nice!
Sri D. on
April, you’re the nicest and the coolest rep I’ve ever come across.. best experience ever!!
Paul T. on
What could be improved has nothing to do with A to Z Auto Center. It is the U-haul reservation website. This website allows you to reserve a vehicle at a time that U-haul cannot support. So I reserved this trailer for pickup at 8:00am and received a confirmation email for the reservation. When it came close to the date, U-haul informed me that the pick-up location doesn't open until 9:00 AM. This put me 1 hour behind schedule. Fortunately I didn't reserve the trailer for 6AM, that would have put me 3 hours behind schedule. Do you see the issue here?
joe l. on
Nothing!
Cynthia L. on
I will definitely tell my friends about my experience.
Andrew H. on
Truck was not available when I went to pick it up. They offered vans, which would not work for what I needed to do. They also offered a trailer. They got me a credit back for the trailer so I actually made $16 for using Uhaul.
Daniel C. on
April always takes the time to get the transport trailer ready for me does a great job. thanks Dan
RICHARD O. on
Have used the trailer many times every time great experience or I would buy one. Ill be back
Stephen A. on
Friendly staff. Always helpful with questions and hook-ups. My second rental this year and will use again before years end.
Mark N. on
They made the experience easy. They were extremely professional, and were great all-around.
Bharat R. on
very rude customer service
Kathy H. on
Excellent customer service. Would rent again.
Michael W. on
good trailer and good service!