Customer Reviews for A To Z Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck worked all day but when I went to drop off the truck something went wrong when was braking a horrible noise would happen and even though I paid for the insurance I was charged for damages by an extra 74$ will never recommend uhaul for the sneaky ways you guys charge extra

Rating:

5.0

Very good folks, great place to deal with.

Rating:

5.0

Truck was dirty in the back at pickup and was charged a cleaning fee at drop off

Rating:

2.0

I was told by U-haul that I could pick up the truck & trailer at 8:00 but A to Z doesn't open. until 9:00. I told the person at A to Z about the misinformation and she responded very rudely. Very snarky help.

Rating:

3.0

Truck was great. New, only 300+ miles. Ran excellent.

Rating:

5.0

As always very awesome!! Will use again.

Rating:

5.0

Always awesome customer service!

Rating:

2.0

Clearer about price. Thought I’d spend about 80 since flat fee for truck was 50 then spent $100 and after returning the truck charged another $25

Rating:

3.0

The truck was blocked in and we had to work for 20 mins to get the truck out to be able to use it.

Rating:

5.0

Great location, courteous, and knowledgeable staff, I wouldn’t change a thing.

Rating:

5.0

Although the rental office was in a smaller space than I expected, the rental was easy to process. Even though I wouldn't be returning the trailer until after the office closing time, it was pointed out to me that the office didn't need to be opened for me to return the trailer. They also pointed out I could return the trailer back to the spot I connected to my truck from. Easy-peasy.

Rating:

3.0

1. The office reeked of cigarette smoke. While the clerks weren't smoking in my presence, it was clear that one or both of the two guys had been smoking. Not pleasant...and not acceptable in the year 2025. It's not that I'm against them smoking. Rather, they should just do it outside the office building. 2. The two guys were quick to issue the truck, but they did not go out and help me with the truck and they also vectored me to the wrong truck ("It's the first 20-footer in the row" when in fact it was the third). 3. The truck only had 3/8 of a tank of fuel. I understand this is U-Haul policy, but my strong preference is that I receive a full tank (which is how I would expect to return it). Instead, it was up to me to guess how much fuel to put in. For fear of being charged, I ended up returning it with 1/2 of a tank, which effectively gave U-Haul 6 - 9 free gallons (an $18 - $27 dollar kick-back). While I get no credit for returning the truck with more gas than I started with, U-Haul would have charged me had I brought the truck back with less than 3/8 of a tank. Why is it so hard to fill the tank?! 4. The truck was new and clean, and it ran perfectly. I was 100% happy with the quality of the truck!

Rating:

5.0

Bigger signs for easier knowledge of location

Rating:

5.0

I processed my rental experience online - never spoke to anyone, never had to wait in line. Everything went perfectly and as expected.

Rating:

5.0

Great customer service, everyone was very helpful, and made the whole process easy.

Rating:

4.0

Is doing well now. Maybe additional staff.

Rating:

5.0

Fantastic service

Rating:

5.0

Jim was amazing I have never felt so welcomed to do business with someone.

Rating:

3.0

I can’t really provide good feedback because they closed one minute before I got there. longer hours would’ve been very beneficial. Maybe staying open to 7 PM.

Rating:

3.0

The mileage out on the vehicle was incorrect and if I had not taken a photo of the odometer prior to leaving the lot, I would have been charged an extra $25. The error was corrected with me, however from the out processing paperwork I received, the mileage in number that was written down was incorrect so that there’s still a discrepancy between what the computer states the current mileage on the truck is and what the truck odometer shows. If the next person who rents this truck isn’t astute to check the paperwork and truck upon their rental, they will be charged extra.

Rating:

5.0

All employees were very helpful.

Rating:

5.0

Great rental experience

Rating:

5.0

Not sure..everything was fantastic!

Rating:

5.0

All was well

Rating:

5.0

I found this location to be friendly and helpful when an extension was needed.

Rating:

5.0

Nothing!

Rating:

4.0

The only problem I had was that 2 hours into moving the check engine light came on in the U-Haul. We started noticing something leaking from under the truck. Couldn't figure out what it was. It didn't affect the way it drove, but it made me very nervous about driving it. Otherwise, we had no issues. The location was easy to find, the staff was great, and my reservation was ready to go when I arrived. Overall, a good experience and would recommend.

Rating:

5.0

Just continue to do the same, works for me. Great people to work with.

Rating:

5.0

Very polite Gentleman, well cutomer care, Fast, Friendly & To The Point. Woukd recommended this location.

Rating:

5.0

Needed to get customer service involved because I went to pick up the truck before scheduled and then needed to change billing at turn-in. Things I could have fixed myself, if I had poked around the app/website enough. Truck was ready and setup for off hour pick-up.

Rating:

5.0

Great service and product!

Rating:

5.0

Very accommodating and professional team across the board.

Rating:

4.0

Have jumper cables ready in case the truck's battery is dead.

Rating:

5.0

Jim, at the desk, always takes good care of me. This time, he went out on the lot to check the rented truck because I had left it there in the middle of the rental period to run a different errand with my own van but thought I had left the key in the truck cab. That is service.

Rating:

3.0

Customer service was very helpful but when we were finally able to get the truck it had a dead battery and we had to jump it so it would start

Rating:

1.0

I booked an in person pickup. When I got there, the office was closed and under construction. I tried checking in online and the process was not intuitive and cumbersome. The customer service was horrible at this location. It took longer for us to get the UHaul than it did for us to load it with the condo we were moving. It was a horrendous experience that we have communicated to our friends and family.

Rating:

5.0

Have used them twice and will continue using them. They treat you like family. Excellent place to go and being greeted by Penelope is a plus !!

Rating:

5.0

Everything worked out perfect

Rating:

3.0

Felt grundgy. Would recommend across town next th e. When we explained blankets and signal issue we got a grunt.

Rating:

5.0

thank you for such excellent service. all smiles

Rating:

5.0

Staff was professional and helpful.

Rating:

5.0

Nothing. They were the best!!!!

Rating:

5.0

Very kind people

Rating:

3.0

Corporate UHaul needs to improve the software. Both pickup and dropoff locations seemed to have trouble operating their respective software to finalize the transaction.

Rating:

5.0

You're Awesome, thank you.

Rating:

5.0

Very polite and made everything an easy transaction.

Rating:

4.0

Better signage to locate the building.