Customer Reviews for A To Z Automotive LLC
(U-Haul Neighborhood Dealer)

176 reviews

847 N Broad St   Fairborn, OH 45324

(937) 318-2820

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed
  • 9/2/2025: Closed

Services at this Location:

Contact Us

(937) 318-2820

847 N Broad St
Fairborn, OH 45324

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed
  • 9/2/2025: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Although the rental office was in a smaller space than I expected, the rental was easy to process. Even though I wouldn't be returning the trailer until after the office closing time, it was pointed out to me that the office didn't need to be opened for me to return the trailer. They also pointed out I could return the trailer back to the spot I connected to my truck from. Easy-peasy.

LAWRENCE W 
Rating:
3.0

1. The office reeked of cigarette smoke. While the clerks weren't smoking in my presence, it was clear that one or both of the two guys had been smoking. Not pleasant...and not acceptable in the year 2025. It's not that I'm against them smoking. Rather, they should just do it outside the office building. 2. The two guys were quick to issue the truck, but they did not go out and help me with the truck and they also vectored me to the wrong truck ("It's the first 20-footer in the row" when in fact it was the third). 3. The truck only had 3/8 of a tank of fuel. I understand this is U-Haul policy, but my strong preference is that I receive a full tank (which is how I would expect to return it). Instead, it was up to me to guess how much fuel to put in. For fear of being charged, I ended up returning it with 1/2 of a tank, which effectively gave U-Haul 6 - 9 free gallons (an $18 - $27 dollar kick-back). While I get no credit for returning the truck with more gas than I started with, U-Haul would have charged me had I brought the truck back with less than 3/8 of a tank. Why is it so hard to fill the tank?! 4. The truck was new and clean, and it ran perfectly. I was 100% happy with the quality of the truck!

DUKE R 
Rating:
5.0

Customer did not leave a comment.

KATIE M 
Rating:
5.0

Customer did not leave a comment.

FREDRICK P 
Rating:
5.0

Bigger signs for easier knowledge of location

Elaina L 
Rating:
5.0

Customer did not leave a comment.

GARY N 
Rating:
5.0

I processed my rental experience online - never spoke to anyone, never had to wait in line. Everything went perfectly and as expected.

Paula K 
Rating:
1.0

Customer did not leave a comment.

ABBY O 
Rating:
5.0

Customer did not leave a comment.

Everett A 
Rating:
5.0

Great customer service, everyone was very helpful, and made the whole process easy.

MARTHA C 
Rating:
5.0

Customer did not leave a comment.

Mindy O 
Rating:
5.0

Customer did not leave a comment.

BROCK B 
Rating:
4.0

Is doing well now. Maybe additional staff.

LARRY C 
Rating:
4.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

PETER G 
Rating:
5.0

Customer did not leave a comment.

THOMAS W 
Rating:
3.0

Customer did not leave a comment.

CHARLES C 
Rating:
5.0

Customer did not leave a comment.

ARMANDO R 
Rating:
5.0

Fantastic service

LAKESHA C 
Rating:
5.0

Jim was amazing I have never felt so welcomed to do business with someone.

EBONY H 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
3.0

Customer did not leave a comment.

DONALD B 
Rating:
5.0

Customer did not leave a comment.

ALDEN F 
Rating:
3.0

I can’t really provide good feedback because they closed one minute before I got there. longer hours would’ve been very beneficial. Maybe staying open to 7 PM.

JOHN H 
Rating:
3.0

The mileage out on the vehicle was incorrect and if I had not taken a photo of the odometer prior to leaving the lot, I would have been charged an extra $25. The error was corrected with me, however from the out processing paperwork I received, the mileage in number that was written down was incorrect so that there’s still a discrepancy between what the computer states the current mileage on the truck is and what the truck odometer shows. If the next person who rents this truck isn’t astute to check the paperwork and truck upon their rental, they will be charged extra.

JOSEPH W 
Rating:
5.0

All employees were very helpful.

CAMILLE B 
Rating:
5.0

Great rental experience

SHELLEY N 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

joseph h 
Rating:
5.0

Not sure..everything was fantastic!

JAMES C 
Rating:
5.0

All was well

BARBARA F 
Rating:
5.0

I found this location to be friendly and helpful when an extension was needed.

alen s 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
4.0

Customer did not leave a comment.

LARRY S 
Rating:
5.0

Nothing!

geraldine u 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M 
Rating:
4.0

The only problem I had was that 2 hours into moving the check engine light came on in the U-Haul. We started noticing something leaking from under the truck. Couldn't figure out what it was. It didn't affect the way it drove, but it made me very nervous about driving it. Otherwise, we had no issues. The location was easy to find, the staff was great, and my reservation was ready to go when I arrived. Overall, a good experience and would recommend.

APRIL D 
Rating:
5.0

Just continue to do the same, works for me. Great people to work with.

JEFFREY A 
Rating:
5.0

Very polite Gentleman, well cutomer care, Fast, Friendly & To The Point. Woukd recommended this location.

MISTY H 
Rating:
5.0

Needed to get customer service involved because I went to pick up the truck before scheduled and then needed to change billing at turn-in. Things I could have fixed myself, if I had poked around the app/website enough. Truck was ready and setup for off hour pick-up.

David J 
Rating:
5.0

Great service and product!

JOHN E 
Rating:
5.0

Very accommodating and professional team across the board.

ERIC H 
Rating:
4.0

Have jumper cables ready in case the truck's battery is dead.

Katherine F 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Jim, at the desk, always takes good care of me. This time, he went out on the lot to check the rented truck because I had left it there in the middle of the rental period to run a different errand with my own van but thought I had left the key in the truck cab. That is service.

DAVID J 
Rating:
3.0

Customer service was very helpful but when we were finally able to get the truck it had a dead battery and we had to jump it so it would start

Brian W 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
1.0

I booked an in person pickup. When I got there, the office was closed and under construction. I tried checking in online and the process was not intuitive and cumbersome. The customer service was horrible at this location. It took longer for us to get the UHaul than it did for us to load it with the condo we were moving. It was a horrendous experience that we have communicated to our friends and family.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F 
Rating:
4.0

Customer did not leave a comment.

VICKY L 
Rating:
4.0

Customer did not leave a comment.

RICHARD K 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Have used them twice and will continue using them. They treat you like family. Excellent place to go and being greeted by Penelope is a plus !!

Tracy S 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN P 
Rating:
5.0

Everything worked out perfect

Barry B 
Rating:
4.0

Customer did not leave a comment.

SHANNON W 
Rating:
3.0

Felt grundgy. Would recommend across town next th e. When we explained blankets and signal issue we got a grunt.

KENT A 
Rating:
5.0

Customer did not leave a comment.

RANDY F 
Rating:
4.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Amy O 
Rating:
5.0

Customer did not leave a comment.

DIANE H 
Rating:
5.0

thank you for such excellent service. all smiles

Richard G 
Rating:
5.0

Customer did not leave a comment.

BARTHELO C 
Rating:
5.0

Customer did not leave a comment.

BARTHELO C 
Rating:
5.0

Staff was professional and helpful.

camille b 
Rating:
5.0

Nothing. They were the best!!!!

FIELDING S 
Rating:
5.0

Very kind people

Kristian K 
Rating:
3.0

Corporate UHaul needs to improve the software. Both pickup and dropoff locations seemed to have trouble operating their respective software to finalize the transaction.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

BRUNO B 
Rating:
4.0

Customer did not leave a comment.

Frederick P 
Rating:
5.0

You're Awesome, thank you.

HERMAN S 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Very polite and made everything an easy transaction.

Tracy S 
Rating:
4.0

Better signage to locate the building.

SUSAN H 
Rating:
5.0

Customer did not leave a comment.

Lynne C 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F 
Rating:
4.0

Customer did not leave a comment.

Susan B 
Rating:
4.0

Customer did not leave a comment.

GEORGE L 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Herman S 
Rating:
5.0

Customer did not leave a comment.

Caleb S 
Rating:
4.0

Customer did not leave a comment.

RODNEY O 
Rating:
3.0

Customer did not leave a comment.

Karl S 
Rating:
2.0

When we picked it up everything appeared ok. When we got out of Indianapolis the right turn signal did not work. It wasn't the bulb, the whole inside was gone. Made it to Coraville Iowa and called a haul. The man came out and said both tires had the steel belts showing. He said we were very lucky we did not have a blow out in both tires. He said it should of been caught at the place we picked it up from.

STEAVEN L 
Rating:
2.0

Customer did not leave a comment.

ROBRT H 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

I filed a claim and have yet to hear from anyone. I had to drive over 60 miles out of my way due to my original rental not being made available. I want those miles credited to account and funds refunded to me. I had to drive both a personal vehicle and the uhaul truck those additional miles. My phone # is 937.416.1192 Jodi Snider

Jodi S 
Rating:
5.0

When I came to rent from then they provided excellent service and was very friendly and kind I would definitely recommend to anyone needing U-Haul services thank you for your kind and friendly service provided

Gretchen O 
Rating:
4.0

Keep up the fast friendly service.

Michael S 
Rating:
5.0

Had trouble with the location feature. My phone was sharing, but there is a location feature in the app which also has to be set and I am guessing that was the culprit. (Seems be impacted every time an app update is sent out.) Luckily, Jim was in early and had us checked out and on the road before the store's normal opening time. No matter how smart computers get, there is still nothing like a skilled, helpful person.

David J 
Rating:
5.0

Great service and quick check in and check out.

Scott R 
Rating:
5.0

Very helpful and very polite and went beyond there job to make sure I had wat I needed lol " besides for getting to give me license back" but we laughed about it since we were in a crunch time would rent from again

Mike P 
Rating:
5.0

Had a very difficult time trying to use the mobile app to check in. Not friendly user. It finally took a real person that worked there to be able to get me on. That gentleman was patient and very helpful.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

DEREK S 
Rating:
5.0

The shop opens at 9 a.m. If you need your vehicle earlier, U-Haul promotes their phone APP. DON'T USE IT! It sucks and if you look you'll see other reviews that say the same. It made me 2.5 hours late getting out. However, if you do want to get an early start, just go to their U-Haul.com website. You can do the mobile thing from there, too, and it worked fine. And my return check-in was in person and was super smooth. The folks at A to Z are friendly and will show you how to use the APP and/or the website. Would rent from here again.

Sharon S 
Rating:
1.0

The cargo van was extremely dirty and they have triple charged me on my bill. This is unacceptable for any customer to experience.

Jason H 
Rating:
5.0

Customer did not leave a comment.

kevin w 
No reviews have been submitted for this location.
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