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ABBY O
Customer Reviews for A To Z Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, everyone was very helpful, and made the whole process easy.
MARTHA CIs doing well now. Maybe additional staff.
LARRY CFantastic service
LAKESHA CJim was amazing I have never felt so welcomed to do business with someone.
EBONY HI can’t really provide good feedback because they closed one minute before I got there. longer hours would’ve been very beneficial. Maybe staying open to 7 PM.
JOHN HThe mileage out on the vehicle was incorrect and if I had not taken a photo of the odometer prior to leaving the lot, I would have been charged an extra $25. The error was corrected with me, however from the out processing paperwork I received, the mileage in number that was written down was incorrect so that there’s still a discrepancy between what the computer states the current mileage on the truck is and what the truck odometer shows. If the next person who rents this truck isn’t astute to check the paperwork and truck upon their rental, they will be charged extra.
JOSEPH WAll employees were very helpful.
CAMILLE BGreat rental experience
SHELLEY NNot sure..everything was fantastic!
JAMES CAll was well
BARBARA FI found this location to be friendly and helpful when an extension was needed.
alen sNothing!
geraldine uThe only problem I had was that 2 hours into moving the check engine light came on in the U-Haul. We started noticing something leaking from under the truck. Couldn't figure out what it was. It didn't affect the way it drove, but it made me very nervous about driving it. Otherwise, we had no issues. The location was easy to find, the staff was great, and my reservation was ready to go when I arrived. Overall, a good experience and would recommend.
APRIL DJust continue to do the same, works for me. Great people to work with.
JEFFREY AVery polite Gentleman, well cutomer care, Fast, Friendly & To The Point. Woukd recommended this location.
MISTY HNeeded to get customer service involved because I went to pick up the truck before scheduled and then needed to change billing at turn-in. Things I could have fixed myself, if I had poked around the app/website enough. Truck was ready and setup for off hour pick-up.
David JGreat service and product!
JOHN EVery accommodating and professional team across the board.
ERIC HHave jumper cables ready in case the truck's battery is dead.
Katherine FJim, at the desk, always takes good care of me. This time, he went out on the lot to check the rented truck because I had left it there in the middle of the rental period to run a different errand with my own van but thought I had left the key in the truck cab. That is service.
DAVID JCustomer service was very helpful but when we were finally able to get the truck it had a dead battery and we had to jump it so it would start
Brian WI booked an in person pickup. When I got there, the office was closed and under construction. I tried checking in online and the process was not intuitive and cumbersome. The customer service was horrible at this location. It took longer for us to get the UHaul than it did for us to load it with the condo we were moving. It was a horrendous experience that we have communicated to our friends and family.
Thomas MHave used them twice and will continue using them. They treat you like family. Excellent place to go and being greeted by Penelope is a plus !!
Tracy SEverything worked out perfect
Barry BFelt grundgy. Would recommend across town next th e. When we explained blankets and signal issue we got a grunt.
KENT Athank you for such excellent service. all smiles
Richard GStaff was professional and helpful.
camille bNothing. They were the best!!!!
FIELDING SVery kind people
Kristian KCorporate UHaul needs to improve the software. Both pickup and dropoff locations seemed to have trouble operating their respective software to finalize the transaction.
MICHAEL WYou're Awesome, thank you.
HERMAN SVery polite and made everything an easy transaction.
Tracy SBetter signage to locate the building.
SUSAN HWhen we picked it up everything appeared ok. When we got out of Indianapolis the right turn signal did not work. It wasn't the bulb, the whole inside was gone. Made it to Coraville Iowa and called a haul. The man came out and said both tires had the steel belts showing. He said we were very lucky we did not have a blow out in both tires. He said it should of been caught at the place we picked it up from.
STEAVEN LI filed a claim and have yet to hear from anyone. I had to drive over 60 miles out of my way due to my original rental not being made available. I want those miles credited to account and funds refunded to me. I had to drive both a personal vehicle and the uhaul truck those additional miles. My phone # is 937.416.1192 Jodi Snider
Jodi SWhen I came to rent from then they provided excellent service and was very friendly and kind I would definitely recommend to anyone needing U-Haul services thank you for your kind and friendly service provided
Gretchen OKeep up the fast friendly service.
Michael SHad trouble with the location feature. My phone was sharing, but there is a location feature in the app which also has to be set and I am guessing that was the culprit. (Seems be impacted every time an app update is sent out.) Luckily, Jim was in early and had us checked out and on the road before the store's normal opening time. No matter how smart computers get, there is still nothing like a skilled, helpful person.
David JGreat service and quick check in and check out.
Scott RVery helpful and very polite and went beyond there job to make sure I had wat I needed lol " besides for getting to give me license back" but we laughed about it since we were in a crunch time would rent from again
Mike PHad a very difficult time trying to use the mobile app to check in. Not friendly user. It finally took a real person that worked there to be able to get me on. That gentleman was patient and very helpful.
Deborah HThe shop opens at 9 a.m. If you need your vehicle earlier, U-Haul promotes their phone APP. DON'T USE IT! It sucks and if you look you'll see other reviews that say the same. It made me 2.5 hours late getting out. However, if you do want to get an early start, just go to their U-Haul.com website. You can do the mobile thing from there, too, and it worked fine. And my return check-in was in person and was super smooth. The folks at A to Z are friendly and will show you how to use the APP and/or the website. Would rent from here again.
Sharon SThe cargo van was extremely dirty and they have triple charged me on my bill. This is unacceptable for any customer to experience.
Jason HWas not open during their business hours. I unloaded my truck at got there to drop it off at 4:30 and they were closed. Even their business sign said open till 5. I wanted to make sure everything was fine, but instead I just dropped off the keys in the overnight box and hoped for the best.
Kevin PCounter service is great. Even Jim was having trouble with the software. Glad I was working with a person. U-Haul definitely needs to upgrade its IT development. The equipment (trucks) is always well maintained. Check-in and check-out are the most difficult bit of renting from U-Haul. Even the customer service reps at the central office are well trained and professional. We all have a common enemy - the software.
David JKeep doing your best
Randall DLately I have had a couple issues when I realized U-Haul was charging for two days when the truck was returned later than the original estimate, but within 24 hours. While I can appreciate the company trying to keep track of the fleet by the hour, the advertised rental fee is "per day." The company software billing program automatically charges additional fees with the policy that it is up to the customer to challenge the local office. This looks like a class action suit coming for false billing.
David J