Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

554 reviews

476726 Hwy 95 N   Ponderay, ID 83852
(Across from alpine motors)

(208) 263-0533

Location Hours

  • Mon: 9 am - 4:30 pm
  • Tue-Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 263-0533

476726 Hwy 95 N
Ponderay, ID 83852
(Across from alpine motors)

Services at this Location:

Location Hours

  • Mon: 9 am - 4:30 pm
  • Tue-Sat: 8 am - 4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Darcy F. 
Rating:
5.0

The staff were very helpful, professional and friendly. Will always go here anytime I need a Uhaul.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
3.0

The trailer was very very muddy inside had broken glass and gravel. It took me 45 minutes to clean it out.

RODNEY D. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

DIANN A. 
Rating:
4.0

The truck I was given was OUTSTANDING! 7387 MILES! CLEAN, POWERFUL, COMFORTABLE! Wish you would put cruise control in your vehicles. It would improve overall gas mileage.

RichardP R. 
Rating:
5.0

Customer did not leave a comment.

RUSSEL H. 
Rating:
4.0

Uhaul needs to have a flat rate nation wide. I rented a 26ft uhaul in October to go to Idaho and it was 2200$. I rented a 15ft uhaul this time to make the same trip back to Texas and it was 2300$. It's way too pricey for families to spend that much, when going the other way it's half the price!

Keisha M. 
Rating:
4.0

The guys were great! Helpful in getting the traile hooked up and took the time to ensure all lights were working.

Linda H. 
Rating:
3.0

Did after hours drop off. Locked doors. Dropped keys in after hours key box. Forgot phone in uhaul. Roadside assistance wasn't helpful with a 45 min wait til someone would even get on the phone. Paid for a lock out at out of pocket expense. Irritating.

Tina B. 
Rating:
3.0

Even though I have a contract that lists Ponderay as my drop off destination the employee here refused to except my trailer return. Per contract I am obligated to return my rental equipment to my drop off destination in the same condition in which I received it And I fulfilled my end of the bargain. I am not a Uhaul employee and I am not going to shuttle Uhaul equipment for hundreds of miles around at my own expense. I believe I am entitled to compensation for the ridiculous treatment I received U-Haul.

Timothy M. 
Rating:
5.0

I had a very pleasant experience using this U-Haul service.

gordon K. 
Rating:
5.0

Easy to work with. Very good customer service.

Liesa W. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

jade D. 
Rating:
5.0

Customer did not leave a comment.

Heath W. 
Rating:
3.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Good experience! Thank you so much!

Honey W. 
Rating:
5.0

Trailer worked for what I needed

Jonathan J. 
Rating:
1.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Plow more snow

Joel K. 
Rating:
3.0

Customer did not leave a comment.

Pamela P. 
Rating:
3.0

There was a stack of moving blankets in the trailer when I got to my destination. These posed a huge problem when trying to load the trailer.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Lillian P. 
Rating:
4.0

Drop off location was satisfactory, however, the app/links/automation needs work. This is the second time I've dropped off after hours and the online checkin/drop off doesn't work because the software cannot determine my location. I'm acutely aware of all the functions of my device and use it a lot, especially for navigation. All of the functions are enabled to release my devices location . I can manually input my address, or even lat/long but no… the site cannot complete the check in because the program can't determine my location and THERE ARE NO OTHER MEANS past the issue. Seems that it would be simple to program the option to manually input the drop off location being there are locations with minimal cellular signal.

Cody B. 
Rating:
4.0

App did not work at all. Guy inside did it all for me and did wonderful.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Roni C. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
4.0

They are doing their best as an agent for Uhaul but totally swamped with the one way traffic.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

No issues with this location. Quick, friendly service with help doing a slight modification to my reservation. My only criticism of the whole process is that the pickup location I was originally given was changed & luckily I looked ahead of time. I know I would have received a phone call the evening before, but that's a little late for a change like that. The new location was out of our way, as well, although not too far.

Barbara L. 
Rating:
3.0

U-Haul hard copy order stated return was to be in Sandpoint, ID area (correct), whereas 800 service number said return was to be back in Spokane (wrong). No reflection on A to Z in ID - just general commentary on U-HAUL experience. Better equipment selection in ID, although return was after hours.

GERALD M. 
Rating:
5.0

It couldn't have been easier. The rental staff was great and everything was super fast. In, out and on our way.

James B. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

EDDY P. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

MILES M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel F. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
3.0

Very frustrated... we were told the Uhaul and car trailer we rented would be available in Spokane but in less than 24 hours we were called and told none available!! And then we had to drive 120 miles to pick up and with no apology or reimbursement for the gas.

Darrell P. 
Rating:
1.0

Rep at location on check out was extremely rude. I felt like I was bothering him to rent a trailer. I will find an alternate location next time

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

KYLE J. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

Will definitely rent from them again if we need to

Carla M. 
Rating:
5.0

Very busy guy, but he remained focused on helping us out.

David C. 
Rating:
5.0

All was well, service and equipment were great!

Anthony C. 
Rating:
5.0

The service was excellent, fast and efficient. Truck was ready and good condition. The entire process was easy! Great guys at the counter.

jesse H. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Great experience! In and out; very efficient!

BRIAN S. 
Rating:
5.0

Tires looked a bit weathered and concerned me, but I made it fine. Brakes worked great. Pulled straight. Overall a stable platform.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Garry D. 
Rating:
5.0

Customer did not leave a comment.

Richard Ean M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa J. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
1.0

The guy that hooked the trailer up was very rude and just kept being an ass .

Toby A. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Nothing. It was quick and easy. After a few minutes of paperwork, they put the trailer on my hitches so we were gone within 15 minutes.

Reid J. 
Rating:
5.0

Check-in guy met me out front and zipped thru the check-in procedure on his phone. Was in and out in minutes; just how I like it. Thx.

Kerry C. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Friendly and professional.

TIMOTHY L. 
Rating:
4.0

Customer did not leave a comment.

darcy F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Tristan M. 
Rating:
5.0

Customer did not leave a comment.

Jillian O. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Guarantee that the equipment will be available for the dates its reserved. Our original reservation was made more than a month in advance and then two nights before we were scheduled to pick it up we were told it would be unavailable. The customer service agent (not A to Z Rentals) was not helpful and did not offer us a reasonable solution. A to Z Rentals was very helpful and rectified the situation.

David B. 
Rating:
1.0

Either: 1.) Get them a vehicle closer to where they thought they would be picking one up. I would recommend within a 20 minute drive or 2.) At least compensate them for an egregious inconvenience beyond a simple $50 credit that barely covers gas.

Zachary Y. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
3.0

Inside had not been cleaned. I was overcharged for gasoline, even though I filed the vehicle above the requirement!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Good service!

Robert F. 
Rating:
5.0

Both folks at this location were very friendly and helpful. They walked me through everything I needed to know and helped me get on the road quickly and safely. Very professional service and well kept location.

Alixandra T. 
Rating:
5.0

Amazing Service!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

Customer service was abrupt and felt like couldn't be bothered. My questions were dumb

Robert S. 
No reviews have been submitted for this location.

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