Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

671 reviews

476726 Hwy 95 N   Ponderay, ID 83852
(Across from alpine motors)

(208) 263-0533

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 263-0533

476726 Hwy 95 N
Ponderay, ID 83852
(Across from alpine motors)

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leland D 
Rating:
5.0

Customer did not leave a comment.

Charles G 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Fine as is..

Jeffery D 
Rating:
5.0

Service and equipment were excellent.

Carl H 
Rating:
5.0

Customer did not leave a comment.

Cody E 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
5.0

Wonderful and quick

MARY C 
Rating:
5.0

friendly, fast and easy.

Josue C 
Rating:
5.0

It was great !

Chris S 
Rating:
5.0

Customer did not leave a comment.

Roger S 
Rating:
5.0

Customer did not leave a comment.

Alexander W 
Rating:
5.0

Prefect service, friendly, easy pickup and drop off

Kitty C 
Rating:
5.0

simple, easy, friendly. That's all a customer can ask for

Josue C 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

👍

Charles P 
Rating:
5.0

Customer did not leave a comment.

Kristi H 
Rating:
4.0

Customer did not leave a comment.

Milton C 
Rating:
5.0

Great experience. I can’t think of anything as far as improving for future customers.

Doug S 
Rating:
5.0

Customer did not leave a comment.

RONALD R 
Rating:
5.0

Not that i can think of.

JUDITH A 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Very professional staff

Cory C 
Rating:
4.0

Customer did not leave a comment.

Victoria W 
Rating:
3.0

The truck I rented had cookies and what appeared to be popcorn covering the passenger side floorboard. Could have been easily swept out before I took delivery.

Kenton D 
Rating:
2.0

Customer did not leave a comment.

Randy C 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
4.0

Customer did not leave a comment.

Dianna F 
Rating:
5.0

Nothing. The gentleman was very nice and accommodating.

Danielle J 
Rating:
5.0

The man came right out and helped us right away!

Jeff A 
Rating:
2.0

I was charged extra fees that could have easily been waved. The attendant was very confusing to deal with and was unwilling to talk with me.

Caleb M 
Rating:
5.0

They checked the trailer in before they opened so I could get on the road for my 10 hour drive. Awesome customer service!!!

Kevin W 
Rating:
4.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

I dropped the equipment off on a Sunday so I didn't have any interaction with anyone there.

Lori E 
Rating:
4.0

A&Z Rental did great job and services..

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Anita P 
Rating:
5.0

Scrumptious

A T 
Rating:
5.0

Customer did not leave a comment.

ODED L 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
4.0

Drop off was quick and easy.

Dennis S 
Rating:
4.0

Uhaul charged me $20.35 because I was 1/16 of a gallon of gas shy of the return amount of 11/16. You read that correctly…1/16th. That is absolutely ridiculous. With a huge fuel tank how exactly am I supposed to know where 11/16ths lands on the fuel gauge? Get a better policy and more fair policy for return fuel amount…like “must return truck full”.

ADAM G 
Rating:
3.0

Returned on a Sunday. No one there.

Mathew S 
Rating:
5.0

Your app doesn't work, your customer service representative could not sign me out dropping off the trailer, he sent me to a recording. I had to call back to get another person who could sign me out. I waisted over an hour not getting the app to work. It just spins the wheel searching for my location. You do not have a button to push that I can select the U-Haul store that I was at to take the picture and leave. Your customer service representative did not know how to close my account out. I had to waste my time trying again to get help. Your app is not user friendly. You need to fix it.

brad l 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Jimmy S 
Rating:
5.0

Easy to check in and friendly staff

Clifford S 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

Very efficient!!!

Shannelle R 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
4.0

Staff not particularly helpful - refused to check the trailer in and told us to leave equipment outside fence. We were a little nervous about the possibility of the trailer being stolen/not getting credit for the return.

jill l 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Karen R 
Rating:
3.0

Customer did not leave a comment.

Jim B 
Rating:
5.0

Very friendly and professional

Jonathan J 
Rating:
5.0

Business was closed when we dropped off the truck !

Michael B 
Rating:
5.0

No problems at all. Thanks

Joyce S 
Rating:
4.0

Customer did not leave a comment.

Kenneth W 
Rating:
3.0

Customer did not leave a comment.

Kara G 
Rating:
5.0

Customer did not leave a comment.

Laurie A 
Rating:
5.0

I stayed with our tow vehicle while my wife went into the office to sign the ONLINE paperwork and finalize the trailer rental. Within minutes (total time in & out was 17 min.) we were out the gate on our way to move our storage locker stuff. The office treated her with excellence: cordial, prompt, efficient service. THANKS ONCE AGAIN U HAUL. Little wonder we keep coming back to you for our equipment rental needs!! Peter & Cheryl Ingraham

PETER I 
Rating:
5.0

Customer did not leave a comment.

BRANDON C 
Rating:
3.0

Seal needs to be replaced on the passenger door. Very loud wind noise on the highway even though we were driving, sometimes in snowy conditions, we had to have the window partially open just to cut the high screeching noise.

Sid R 
Rating:
2.0

You never know what people have going on in their lives, but the guy working the counter was not in a good place when I came in. Fortunately I was out of there quick, wish them the best but their customer service sucks.

Andrew S 
Rating:
3.0

The box van had a seam leak around the roof which let in puddles of rain onto my stuff/ Antique furniture etc. Not happy

Kelly B 
Rating:
1.0

The a-z rental person was very rude. Same as when I dropped the trailer back off.

Elizabeth D 
Rating:
5.0

Everything went well. Staff was very helpful

JP R 
Rating:
4.0

none

bruce S 
Rating:
5.0

They did outstanding. I had a major emergence during my rental and they were all so helpful. What a great team they helped me when the company I rented from wouldn't.

John B 
Rating:
5.0

Customer did not leave a comment.

Terrel J 
Rating:
4.0

Customer did not leave a comment.

Sharon S 
Rating:
5.0

I have used various Uhauls over the years. Little big trucks and trailers just about everything in between. This was one of the best experiences both pick up and drop off. The equipment was clean and solid, people were friendly and helpful and cost was very reasonable. Good job everyone! Ray C.

stan c 
Rating:
3.0

Customer did not leave a comment.

CHARLES R 
Rating:
5.0

Customer did not leave a comment.

Len P 
Rating:
4.0

John at A to Z was fantastic every time we had interactions. On the phone a couple times and. when we picked up the equipment. We will go back to him again.

Kirk E 
Rating:
5.0

Good group of guys

jacob h 
Rating:
5.0

Everything went great, no complaints

Crystal M 
Rating:
5.0

Customer did not leave a comment.

Bruce R 
Rating:
3.0

Uhaul didn't have the trailer there. Vehicle wasn't cleaned and they wanted $2800 for the next level before offering to compensate me. Never received a 48 hr notice prior stating that they didn't have the trailer there

RANDY C 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Dawn F 
Rating:
3.0

Customer did not leave a comment.

William M 
Rating:
5.0

A very easy return, staff helpful and fast. The place is overwhelmed with U-Haul equipment since inbound moves obviously outnumber outbound moves, but I heard no complaints.

donald l 
Rating:
3.0

Customer did not leave a comment.

Arthur S 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

Phil H 
Rating:
4.0

The trailer turn signals on the car hauler didn't work when I got it to my loading spot and when I found out it was a Sunday with no help within 70 miles of Sandpoint Idaho. I had to replace the fuse for the turn signals in the fuse box on the truck. The fuses cost me $18 and the drop off attendant wouldn't give me a credit, but did charge me for empty boxes. Other than the boxes, we thoroughly cleaned the truck box and the cab.

Robert M 
Rating:
3.0

I found the rep that served me when I first picked up the vehicle was not as helpful as he could have been.

Suzanne j 
Rating:
4.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

No issues from them.

Chance M 
Rating:
4.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

Customer did not leave a comment.

Justin V 
Rating:
3.0

Customer did not leave a comment.

Susan A 
Rating:
5.0

Customer did not leave a comment.

ray r 
Rating:
5.0

Customer did not leave a comment.

Bret N 
Rating:
2.0

Customer did not leave a comment.

bryan s 
Rating:
4.0

I reserved a 15' truck and got onsite they told me they didn't have a 15' truck. Apparently my pick up was changed to another location and I was never notified. I had to rent a larger truck and the people on site had no idea where the other location was. They did fine onsite but the lack of notice of change was inconvenient . They told me this has become common.

Sean B 
Rating:
5.0

Very fast, conveniently located on Highway 95 and they always have the equipment I need in stock and ready to go.

Kwintone H 
Rating:
5.0

Customer did not leave a comment.

Timothy N 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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