Customer did not leave a comment.Jay M.
Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD M.
Thank youSteven B.
Customer did not leave a comment.Patrick F.
Friendly and had everything ready.Stacy A.
No one was particularly friendly. The service was prompt and I was in and out quickly.Jason U.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Travis K.
Offering credits for over filling the tank since the gauge doesn't work would be great...Jesse L.
Have the equipment that was reservedBRADLEY N.
Make sure to check the fuel before you leave, there was an eighth of a tank of gas missing and the mileage was over what was on the paperwork. The back end was dirty things like Legos and hairpins were in the bed. Should have checked the back of the truck before I left the lot because the door was left open luckily I stopped at my house before getting on the freeway. By the time I made it back the engine sounded like it wanted to die.Kaleb S.
Customer did not leave a comment.Claudell W.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Sherwin W.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.beau W.
Customer did not leave a comment.TERRY L.
A to Z always has great customer service!Jason K.
Have the fuel tank full, it had less than half of a tank. Took extra time to fill it and then I had to try and return it with the same amount of fuel it started with. Have the equipment closer to where I was. Otherwise my experience with Uhaul was fine.Kevin L.
Clean the restroom!!Jesikah D.
Customer did not leave a comment.Elena F.
Customer did not leave a comment.Leroy S.
The fuel was not even close to where the paperwork said it was when I picked it up. It's as if someone couldn't do fractions and put the line to the right of 3/4 when in fact it was to the left. It was probably only 4-5 gallons off, so I didn't complain, but that's another $13 in fuel I had to replace.Daniel H.
Employees need to wear their masks.RICHARD H.
The employees were not wearing masks. The truck we dropped off pulled to the right and I noticed that the tire was bald on the outside edge. It was tough driving for 16 hours.Lora H.
Very quick serviceMildred M.
Customer did not leave a comment.Eric S.
Best customer service I've had with U-haul in Spokane ever, including two recent experiences at two other locations.ERIN C.
Customer did not leave a comment.Marvin D.
EASY IN AND OUTMICHAEL K.
Customer did not leave a comment.william R.
Thanks uhaul you made the move easy loading and off loading with your built in ramp I definitely would recommend uhaul to anyone who needs a truck I had 20 footjohn Y.
Have all employees be as nice & gracious as the guys at the francis store in spokanestacy V.
Customer did not leave a comment.Amy A.
Staff was fast at checking me in, I ended up waiting so long outside that I hooked the trailer up myself. Clearance lights were flickering off/on the entire trip with any slight bump in the road (brakes, running lights, and signals worked initially), then about 45 min after dark, all lights went out and I was on the side of the interstate searching for the problem. Found a broken wire just behind the plug on the trailer tongue had shorted to the tongue. Had to splice and tape it to get any lights at all. An even semi-thourough inspection should have caught the problem since I found it with a flashlight on the side of the road, and now I know better than to assume a business that rents trailers checks them regularly for needed repairs. Im more upset with Uhaul than this store since who knows where they got the trailer from, but someone should be inspecting things and pulling equipment that has issues to repair or replace it.Norman C.
A-Z was awesome, U-HAUL however was awful as usualBruce C.
Great service great trailer great trip!!!Paula D.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Andrei C.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.JOSHUA B.
It looked like someone has hauled rock in the covered trailer. It would have been great if the trailer had been swept out.Ted L.
Customer did not leave a comment.Helena H.
Customer did not leave a comment.Glenn W.
Customer did not leave a comment.Randy D.
Nothing, this was an A to Z Rental location and they have me on file there so transaction was extremely fast. ðŸ˜ŽðŸ˜ŽðŸ˜ŽANDREW K.
Best in townJoshua F.
Top of the lineJoshua F.
Awesome serviceJoshua F.
I was charged an extra fee for going 10 miles over the allotted amount. But both my pick up and drop off locations that I initially chose were closer to my moving places. If given what I had chosen, I would not have been charged these feesRuss C.
Customer did not leave a comment.Dale L.
Customer did not leave a comment.Gary P.
Maintenance the vehicles more often then every 4 months. I honestly dont know how long it has been since the vehicle was even last driven. I got the truck and it was absolutely filthy!!! This is gross and dangerous during a pandemic. I had my 7 month old and a family member with a heart condition in the truck with me. The vehicle wasn't clean, what will happen if my loved one contracted covid with her heart condition? I drove to put gas in the vehicle and the cap wasn't even on. I had to go over 700 miles with the truck, the first half of my trip was the worst and most terrifying experience I have had. While driving along a mountain pass it started to rain very heavily. I live in Washington and the rain can get dangerous on the road. My windshield wipers didnt work. The one side was falling off and the other speared water instead of removing it. I was going 65 on a busy mountain pass with bigger vehicles and faster vehicles then me and I couldn't see anything. It almost caused us to rear end someone because I was literally blind. To top that off the cab of the truck started leaking water all over my belongings and my 7 month old baby!!!! I called the place I rented the truck from and the customer service and the complete lack of empathy for my situation was appalling. It was not taken serious enough. When I returned the truck the gentleman gave me what he considered a discount. He charged me for 1 day of use instead of 3, even though I did bring the truck back a day earlier then my reservation. He then gave me 200 off. That is a slap in my face for what my loved ones and I had to go through. I spent more money in gas then what he thought was sufficient. This was a very expensive trip and should not have gone the way that it did. I WILL be recieving a full refund one way or the other.Kadeaince S.
The truck hadn't been cleaned - garbage in the cab, dirt all over inside the rear. The gas was basically empty.Andrew G.
Everything was clean, working, and customer service excellentLee A.
Customer did not leave a comment.David B.
They were quick and efficient!Eric G.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Christopher B.
Great experience fast and friendlyZach S.
Customer did not leave a comment.Larry M.
The staff at A-Z rentals were professional and accommodating.I had to call in several times to adjust the dates of time for the rental and they were more than helpful. I would recommend this U-Haul for moving. Kristy HallKristy H.
Customer did not leave a comment.James W.
Fast return service.joseph S.
Customer did not leave a comment.Deanna S.
Customer did not leave a comment.Travis H.
Customer did not leave a comment.Craig D.
My issue was not with the location nor the personnel there (it was closed). My issue is with the customer service team and the online app. I will be contacting the corporate offices regarding the issues at this time.Marian P.
Customer did not leave a comment.James B.
Customer did not leave a comment.Tara G.
Love this location they are the best I can't say enoughwesli C.
Customer did not leave a comment.marvin M.
Fuel level when checked out was exactly 1/4 tank less than reported on the paperwork. I did not notice this until well after I left, so I did not get this resolved. As I did not have proof, i did not attempt resolutionTorey A.
The inside of cargo trailer was exceptionally dirty and smelled. I assumed it clean and was appalled at the end where I was picking up a sofa with nothing available to clean it up first resulting in a cleaning and hopefully getting it clean now it's here.Gladys V.
Much easier check out process than actual U-Haul center.Karol S.
2nd uhaul rental in two weeks. Last time I called for a drop off location and took it where I was directed. They tried to refuse me because their lot was full. This weekend I again called for a drop of location. I was sent somewhere else, completely different place. Again they tried to refuse me because their lot was full. 2nd weekend in a row I did exactly as directed and had to argue to be allowed to drop the truck off instead of driving all over town to try and drop it off somewhere else. Not enthused with Uhaul and their local dealers right now. I paid good money, returned them tanked up, cleaned out and was pleasant. And both times I dealt with attitude and had issues. If their lots are that full they need to solve the problem instead of pushing the solution off on the customer.Kaitlin E.
Customer did not leave a comment.Frank M.
I greatly appreciate the service we receive at this location and even though it's out of the way, we always use this location!HEATHER M.
Great trailer, ,tows very well.Mike W.
Customer did not leave a comment.David W.
Customer did not leave a comment.Michael S.
Had the large truck I needed, on short notice, close to home. My only kvetch was the lack of a dolly in the truck. I managed without it, but it would have been nice, even at an added cost. Never offered one either. Other than that, quick to pick up; quick to drop off; no unexpected expenses.Jackie M.
Customer did not leave a comment.Cheryl S.
Their quick service got us on the road sooner than expected.Timothy D.
Customer did not leave a comment.DON F.
Friendly, easy to drop off equipment.Christina R.
The vehicle I rented has a strange odor. All other aspects are acceptable.Buster H.
Also the guy at the north division haul was very helpful in finding and reserving a trailer for me since all of there were reserved.James C.
Customer did not leave a comment.William D.
Customer did not leave a comment.Todd B.