Customer Reviews for A Yankee Peddler & Loan LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

It would help if you didn't try to rip off your customers. When I returned the vehicle, the staff refused to check me in, saying they were too busy. They told me to place the keys in the Orange box, and they would email me the bill shortly, while assuring me that all was well. When I got home, I saw that I had been emailed a Bill with extra and unwarranted charges. Then it made sense why they had treated me so rudely. BEWARE.

Rating:

5.0

The van was a tad dirty but the manager made up for it by being so nice and professional.

Rating:

5.0

Every thing was great!

Rating:

5.0

Wonderful experience!!

Rating:

4.0

Just the vans dosen't clean, the seats were dirty and full pets hair

Rating:

5.0

Great customer service.

Rating:

5.0

Van was completely covered with snow and ice. Seats inside full of what looked like dog hair.

Rating:

2.0

The van was not clean considering covid each cab should be sanitised You advertised 19.99 and charged me $140 for 4/5 hours The whole experience was bad

Rating:

5.0

Everything is good you not miss anything

Rating:

5.0

Front window needed a cleaning

Rating:

5.0

Everything was great. Very easy. Nice people

Rating:

5.0

None, it was great

Rating:

3.0

Electronic pickup takes too long. Requiring immediate reimbursement in case of accident from someone with insurance is unconscionable. Calling friends because you think someone might steal your truck is obnoxious. Your service is not customer friendly.

Rating:

5.0

I drove 7 miles and was charged for 1.3 gal of fuel. That computed to 5.3 miles per gallon. I believe those vans get at least 12 miles per gallon

Rating:

1.0

My original reservation was canceled, then reinstated only to find that there were no keys available. It was then required to go to another location. All of this took way more time than we had and delayed our move.

Rating:

5.0

I have not always had the best experience with other UHaul locations in the past. However, I was very pleased with my experience at A Yankee Peddler. Service was quick, and they were transparent about truck availability and fees. I would highly recommend this location.

Rating:

5.0

Rep was polite and he made my checking in go smoothly

Rating:

5.0

Great people

Rating:

5.0

All good with location and service. Truck said it needed an oil change.

Rating:

5.0

Awesome guys very friendly. Quick service

Rating:

5.0

The guys were understanding about my delay, didn't get all corporate and overcharge me.

Rating:

3.0

They charged me for cleaning; they said I left a mask in the truck

Rating:

5.0

Very friendly!

Rating:

2.0

Parking was tight. Truck was not clean and smelled like cigarettes. There was no one to assist at the location and I got a bill for twice what I was quoted for. I will not rent from this place again.

Rating:

5.0

I can't think of anything.

Rating:

5.0

I had registered online and on the app but it STILL wasn't filled out for the mobile pickup despite my having the printed paperwork showing it was done. The guys at Yankee Peddler were great and helpful!

Rating:

4.0

Good all around

Rating:

5.0

You moved my reservation without telling me. You didn't have the equipment I ordered. And your customer service line hung up on me. Horrible service

Rating:

3.0

The location is average, no area to park my car for 5 hours while was renting/using u hall van. Street parking for my car not very safe.

Rating:

3.0

The Uhaul was not particularly clean when we got it. Needed to sweep out the back. This is not really the fault of the service provider, but there was not good cell service at the location which made doing the online check in difficult.

Rating:

5.0

I have rented twice from this location and they are very knowledgeable and efficient about the process

Rating:

5.0

Only thing that I would recommend is that there was a lot of dog hair in the van, which would be a issue for someone who is allergic to dogs, very nice customer service great place

Rating:

5.0

The location was very convenient, the truck was very clean and ran great. But the process to rent the truck was very difficult!! the process thru the phone was terrible! If it were not for my son to help me I would have never been able to rent the truck. He even found difficult!! I highly recommend you have an agent take all the info and give the code over the phone or text to get the keys at the location. Or go to the location and do the process there so you take photos of the truck. unless this process is corrected and I have rent the truck again. I would have to consider other options. Really your process is crazy difficult!!

Rating:

5.0

Best UHAUL ever! 5 ??‘S

Rating:

5.0

Awesome people at the Yankee Peddler, ok I am biased, I work there, but we try to be nice.

Rating:

3.0

I just don't like having to park my car on the street because there's no room in the parking lot. But besides that everything was wonderful!

Rating:

5.0

Nothing. Service was excellent. Thank you

Rating:

5.0

Friendly & quick service

Rating:

3.0

Was not aware of a $15.00 Cleaning fee that was tacked onto the final bill, especially since the van was used for moving boxes and bins only for a few hours. Did not appreciate adding that in with no explanation. My fault for not reviewing bill closer.

Rating:

5.0

Owner was super helpful and easy to work with

Rating:

1.0

I drove a total of 5.6 miles, but was charged for 13.0 miles, very dishonest.

Rating:

5.0

Great customer service. I've rented from this location several times, always a great experience.

Rating:

5.0

Josh was very helpful and the truck was new and ran tip top! no complaints

Rating:

2.0

I was given 3 different prices based on 3 different people at this location. I am uncomfortable about which was accurate? The dollar figure shown on the contract was not detailed as far the line items that made up the subtotal. In addition, the Oil Change Requires light went on on my way back so I was unable to know what my final mileage count was. Now I once again feel uncomfortable about the accurate mileage being recorded. All in all I feel very uneasy about the accuracy of my final charge and how it breaks down in detail.

Rating:

5.0

the back of the truck was not sweep out. but overall everything was good

Rating:

5.0

Have extra keys for the trucks in case someone misplaced it not everyone. Makes keys very expensive $700 and up not a good thing

Rating:

4.0

My first time renting U-Haul. I had a good experience.

Rating:

5.0

It was perfect!