Customer did not leave a comment.
TERANO H
Customer Reviews for A Yankee Peddler And Loan LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience all around. The staff couldn’t have been nicer!
THOMAS CNot criticism for Yankee Peddler and loan, but the app needs work. It took me way more time than it should've to start and end my rental through the app due to pages not loading properly.
Malcolm Hpeople very friendly and helpful - at the Yankee Peddler. First time there, but it won't be my last. They had me in and out of there within minutes- TY- Brian
Brian NFriendly and efficient
Michael SReasonably easy pick up using the U-Haul app, though much of the information I entered on-site could have been entered ahead of time.
Elliot WThat is exactly what is wrong with You " The Next Costumer" Treat your repeting costumer with Education and no attitud. Im done renting on this location.
Luis MThis location is easy processing. I dont need to download an app. No BS. I appreciate these guys.
Justin PThe staff at the location was terrific. Needed to add tire pressure as indications on the dash board were that one tire was low. Got filled by the staff but wish it had been checked prior to my starting the unit up. Would rent again from these guys.
Richard MNothing
Luis MEasy in and out and quick rental process. Many vehicles available. Rental agent was friendly and knowledgeable.
Joseph TThey were professional, friendly and accommodating. Needed a U-Haul last minute and was able to get a truck with no issues. Definitely recommend
ELISE SI had a great rental experience overall. The van I rented was superb. The staff was pleasant and responsive. Would definitely rent here in the future. I wouldn't change a thing.
Charles DThe new vans are great.
KAREN LThe whole process was great!! Really great!
MICHAEL AQuick, quality service! Extremely nice workers behind the desk and on the phone.
Analisa GEasy and convenient. It was a great experience from start to finish. I would recommend this location. Thank you.
Betsy BVery easy and the people at the location were incredibly friendly and easy to work with! Would definitely rent from there again.
Michael BPick up was super simple. The owner was organized, friendly and very helpful. I will be going back here for any future U-Haul needs.
COLEMAN CGreat costumer service!
Luz PThe representative was very helpful and informative. And highly professional.
Jeffrey KNice helpful customer service
Amy RI had ordered a dozen furniture pads which I was expecting to find in the van but they were not there. The right/passenger window was not functioning, ie rolling down/up which could’ve been communicated as a defect prior pick up.
Serkan AVery helpful - customer service was excellent!
nancy cI was surprised at how quick and easy the process was at the Yankee Peddler uHaul location. Even at the main UHaul locations the process is never as quick and smooth.
Lisa GThe van was filthy. The defogger did not work and it was pouring rain. I was sent an invoice for $125.44 and that amount was charged to my Visa card. Then an additional charge foe $10.42 was charged to my card with no explanation or invoice. I called the Yankee peddler, your vendor, and was told that was for additional miles. The additional miles was factored into the invoice I received and paid for $125.44. I tried to explain to the incredibly rude individual who answered the phone and he asked me if I took a toll road. Which of course I did not. Then he said it was for additional miles. When I told him the invoice for $125.44 included the additional miles he hung up. I am not going to pay the additional charge put on my card and will notify Chase that it is fraudulent. I never received an invoice for $10.42. The invoice I received for 125.44 was paid immediately. Please address this fraudulent charge as soon as possible as well the hideous condition of the vehicle and unprofessional behavior of the man on the phone this morning.
JANET DThe guys working at this location were friendly and helpful. Parking was easy. I do have to report that the van was pretty dirty when we picked it up - the guys at the shop did quick cleanup which we appreciated so no big deal. On our trip in the van we did discover that the passenger side window did not work well. It was cold and once we put it down we couldn’t get it back up. Fortunately, later in the day after turning the van off and back on again the window worked and put it up….and avoided putting it down again until we returned the vehicle!
Michael SNothing! Outstanding experience.
John WI was very happy with your services
FRANCISCA NThe experience was great. No issues and the staff was very helpful.
Jane GWould have been helpful to know that the check in process on the app is long - and much could have been done ahead of time rather than while sitting in the parking lot. Otherwise it was a seemless and easy process!
Margaret BThen the truck leaking from the roof. The app wasn't working. It took me almost 2 hours to check out my truck. When I brought it back the app wouldn't let me do the things I needed to do so you haul needs to do some work.
MICHAEL MComputer issues. Longer wait to get going than expected
Christopher MThe app was terrible! I was supposed to pick up my truck at 9:30am through the app. It took 40 mins and still did not work . I had to wait for the location to open to get my truck . They were quick and easy I would never do it that way again.
Brandi PThe facility and equipment was great. The online check in and verification was not smooth. Because I had an out of state license I was asked for two forms of verification instead of one. The forms were a passport or other documents. No one carry’s around a passport so it would have been good to know this requirement ahead of time. I had my current address up to date in my profile. This issue caused me an hour delay in my move.
John MLove these guys they’re great, very attentive, and a good product to rent
Doug PYall charge me a extra $107 because I returned the truck back from where I got it from after I called yall and asked. Yall said yes I can..yall basically stole money from my account.
Deon MThe van was very clean having been recently detailed. One suggestion? Don’t put “shine” products on the rear bumper’s step surface as it left the bumper slippery.
patrick gFix your app. It’s horrific
Tyler KSo far nothing
Israel RVery nice and helpful location
Peter RThe customer service was excellent. Couldn’t have been a more positive experience.
Suzanna PJoshua was really helpful and courteous and a pleasure to work with. When the lights in the truck didn’t work while I was on the road, he took the time to assist me and make sure I got the lights to work and I was safe. Another employee of Yankee Peddler, whose name I don’t know, was the complete opposite. He was rude and not helpful and dismissive when I encountered a problem with lights. After I hung up with him I called Joshua, who was great.
john mI had such a pleasant experience from the first time I entered the room to pick up the truck until I returned the truck. There is nothing I would change as of now. Thank you for the chocolate. 🍫
Kerline TThe truck's cabin was dirty ans stinky. Some furniture pads were most likely missing (I made the mistake of not counting them when I got the truck). And water was pouring inside, my furniture was wet. I have video footage of the inside of the truck to prove it. And I return the truck with gas tank half full when it was 1/4 full when I picked up. With all that, I am charged $25 for missing/wet furniture pads. That's not right.
Henri MNothing. I just wanted to say that the people over at Yankee peddler and loan are incredibly friendly.
Blake BNothing!🥳
MARYANN SSmooth move and the help from the desk was everything....thank you
Brian PNot much, everything was pretty well done.
David TI was very impresses wirh the Yankee Pedler location. Very nice people and the service we received went smoothly from beginning to end. Thank you.
Mary LTransaction was easy. Staff very helpful.
Brooks KThe gentleman who assisted me with the reservation and pick-up was excellent, respectful, and very helpful. The van could have been a little cleaner.
Tyler Hvery simple process
Charles CI emailed your CEO recommending that UHaul should offer commercial directions for renters to reach their destinations.
CHRISTOPHER MFriendly owner easy dropoff
Frederick GNothing I can think Thanks
Rocco C