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MARIE L
Customer Reviews for A-1 Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had the best experience. The guys were great. Quick check in and I was on my way. After drop off they called me to ask if I realized I had gone over my expected mileage. They were on top of everything. I couldn't have had a better experience. Thank you A1
KATHERINE MI found using the app to pick up the truck very frustrating. But A-1 Automotive were very helpful and would definitely rent from this location again.
Darren KEasy enough to pick-up and drop-off "remotely" using just my cellphone; convenient location
Brian DNothing - it was a smooth transaction. The man who helped me check out the van was wonderful and made the process both easy and quick.
Deborah NThe trailer door had a cable that was broken, but it was still easy to lift. A-1 was very accommodating.
WAYNE SOwner was very helpful. I did notice that one of the door cables on the trailer was shredded. Otherwise the trailer was clean and ready to go.
WAYNE SFriendly and professional service, very relaxed compared to a typical Uhaul store.
SAMUEL MThe manager of automotive repair business was very personable and helpful. Pickup and drop off was quick and smooth. Plan to rent there again next month.
BRAD AThis location is a bit quirky but the folks running it are excellent, helpful and accommodating. Will continue to go back.
ROBERT BNeed a U-Haul sign to identify location.
JOHN SFriendly service was great!
SHARON OGreat job. Thanks
Martin FThis was one of the most dreadful experiences ever for me. I ordered the service in advance and after I arrived in time I had to wait another 45 minutes under scorching sun while the service was "waiting for approval"! I don't understand why it can't be done in advance to save everybody's time? My second problem was that U-Haul failed to disclose that I must drop off the track at the very same location it was picked up. So when I tried to drop off at a different location, I was denied and had to drive back over 50 miles. As if it wasn't enough, the U-Haul application was a total garbage: I had to restart my iPhone twice just so that it would go through all return steps without constant freezing and auto-closing. I probably spent 20 minutes just trying to make it work and finalize the return! And yes I realize that most of these problems are probably not related to this particular location but rather to the sad state of U-Haul service itself.
Sergey BNo comment
sochanngam sFast, friendly, and efficient! Exactly what I needed! Thanks, Jeff!!!
Jacqueline AGREAT PLACE TO RENT UHAUL EQUIPMENT.
MICHAEL Can additional $40 charge was added without my consent.
JOSEPH BThey wrongly charged me for a fuel fill up after drop off, when I dropped the truck off full. I have proof of gas receipt, called the location several times and they told me it was a mixup and they would refund me but they never did. Do not recommend them at all - terrible experience
Darren YThey are very rude and never worried about customer time. I had to wait 20min to talk to them about reservation.
VEERENDRA AA1 AUTOMOTIVE WAS AND IS THE BEST PLACE TO RENT A UHAUL.
NICK PEvery year I go here, they are so pleasant and nice!
Maria MNever do the app again and the location was very small with hardly no parking..
Michael VI love this mobile renting process, keep it up.
Jefferson NI would rather deal with a real person to rent a uhaul instead of doing everything in an app. The app is convenient if you are picking up or dropping off in the middle of the night.
Julie MImprove your app. That app is HORRIBLE. Takes over a half hour just to load pictures and verify to pick up a car.
KATHERINE MVery easy, efficient and pleasant to deal with
Martin FEverything went smooth - no problems - no complications. I was in and out fast and got exactly what I needed. I'll go back to 182 Pond every time in the future.
Edward HMy experience was flawless. I appreciate the speed and efficiency of everyone I dealt with. Thank you!
Edward HThe self-check in process was slow, gave me errors and took me much longer than expected to get started. I had to call the customer service, got transferred twice and finally in the end was given good assistance. Nothing to do with the location.
NEEL KJeff made the rental easy and fast.
Elfrieda CMake hours of operation known when booking. The facility closed at 5pm but no one told me. No after hours service.
Emily DJeff, the owner, was excellent!
Timothy KHelpful and professional service!! And
KRYSTYNA CMobile pick-up and drop off was terrible!
Kenneth KThe people were really nice and helpful but the location is not really set up for rentals. It’s not their priority.
Allen Rfor me it's perfect, and it's very easy to rent, I'm very happy with that, thank you
Adauri MWish the smaller van was available for one way moving. The cost differential was significant. Also, received texts for discounts but after reservation made. Disappointed with the phone inquiries.
Martha DThe process was quick snd easy. The gentleman that helped me was friendly and knowledgeable. They had in stock the equipment that I needed. I would definitely rent from and recommend.
Margaret LThe people at the location are great but the U-Haul app did not recognize that we were at the location. It could not recognize it on two different phones. We could not do a mobile pick up and needed to do an entirely new order. Only when it happened did we remember that the same thing had happened four years ago at the same location. Again, the people are fine but I would not do the mobile check in / check out here only the in store.
Stephanie LMy biggest issues were with the U-Haul app and process. First, the app kept telling me it couldn't find my location, even after updating location settings on my phone. (For the record I have been a software developer for over 35 years, I am not technology challenged.) Second, during my long conversation with customer service (the person was very helpful) I found out you can't pick up the vehicle "after" the pick-up time. I had a pick-up time of 12 and was probably there before 12:05 and she had to update the reservation to 1:00. Very strange. Third, when checking in the vehicle I got "internal error" after taking the pictures of the vehicle. Not sure if it had to do with the quality of the pictures because it didn't say what the issue was, just internal error. If it was the quality maybe it is because the property isn't lighted? Fourth, but this is mostly likely a Ford issue, the gas gauge inly displayed 3/4 full for quite some time after I filled it less than a mile from the location. The only reason the picture actually showed full is because the check in process took so long to complete that it finally showed full.
James HEasy to find
Sabreena BNice guy
Walace CMake sure they know that Uhaul is closed on Saturday and Sunday and that they need to do everything on-line. I was fortunate that Jeff from A-1 was working and he helped me out.
Chrissy GVery smooth transaction! Would definitely recommend!
Kristin PNothing to improve! For me everything was awesome!
Akmurat OThe man staff that was there was so nice and professional.. good personality and he answered all the questions.. thank you..
Luz EI requested a van to be pick up at 8:00am at Marathon Mobil and that’s what the confirmation said. We arrived at that location and they had no record of our reservation. They said it was changed to a different pick up location across town (we received no notification of this change) so we had to drive all the way there only to see that the new location didn’t open until 9:00am. We called UHaul and they said they tried to call me once, but I never received any calls, voicemails, texts, or emails. They then sent back across town to a third location where we were finally able to pick up the van. We were both incredibly late for work as a result of this chaos and lack of communication and I wasted gas and miles on my car driving back and forth between locations.
Jake BKeep it as it is.
Manuel CFirst time doing the self-serve truck rental and it was great. Garage manager was friendly and helped me a couple of times with questions.
Steven DThe app did not work for the collection of vehicle, nor would it accept the photos of odometer and fuel despite multiple attempts. I had to log onto the website to complete these activities.
John KFor this location: I had rented an appliance dolly but it was not with the truck when I picked it up which meant I had to drive an extra 16 miles to pick on up from another location. The interior of the cab was not clean and there was a random shoe rack in the back of the truck. For Uhaul: The truck has seen some better days. The truck itself had some previous damage and the pictures in the app must have been from 100k miles ago so the check in process took too long to note all of the changes/damage to the truck. Also, I had called about the dolly issue and they said they'd take off the extra mileage and dolly cost. Even after stating this as part of the return process I was still charge for everything including the use of the utility dolly (which I had to use since the proper one wasn't with my truck!! Overall, not the best experience this time around for someone that has rented a few times in the past year.
Samuel JGreat experience
Garrett RJeff was great to work with. The van was great- new and lots of pep. One thing you may want to help people with is how to manage the interior lights in the cargo area - I was concerned when loading that I might drain the battery because the lights were on - I ended up watch a youtube session on how to trick the lights so that they would go out by manually closing the door's latch with a screwdriver and then clicking the lock button on the key. It would be much easier if there was a switch inside the cockpit or the cargo area, or a sign saying that the led lights will not drain the battery.
Michael BPick up using phone was cumbersome
Kathy C1. Customers should be informed "Safe Move" coverage is an option. Customers should not find they have been charged for an optional item and later have to have the amount removed. 2. Customers should be informed to place plywood or other material on floor so that water which is kicked up through wheel wells will not get their items wet - which is what happened to our items.
warren C