Customer Reviews for A1 Mini Storage Of Conyers
(U-Haul Neighborhood Dealer)

188 reviews

2535 Iris Dr SE   Conyers, GA 30013

(770) 918-0654

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 1:30 pm
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 918-0654

2535 Iris Dr SE
Conyers, GA 30013

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 1:30 pm
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Torrie P. 
Rating:
3.0

slow them down as they shove you out the door very confusing on delivery time, no one told me i had set time to drop off they did say day, and your sneaky small print can really read.... wasn't made clear that i could drop off.

Craig D. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

bernette F. 
Rating:
5.0

Just continue the great job you are doing.

JENNIFER Y. 
Rating:
5.0

Customer did not leave a comment.

Jerrod K. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

I cannot answer about personnel because I used after hours drop off. The area was set up very well. I had no problem knowing where to park and drop the key off.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE J. 
Rating:
5.0

Customer did not leave a comment.

Apriel J. 
Rating:
4.0

They need a new debit card machine. It malfunctions sometimes.

Micah W. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS D. 
Rating:
5.0

Smooth easy rental, everything went as expected.

Sally S. 
Rating:
5.0

Very nice person They are on point .listens well I just love that place and the manager is great I would tell and am going to tell everyone that's the place to go...

JENNIFER Y. 
Rating:
5.0

Very friendly and knowledgeable personnel

Andrew B. 
Rating:
4.0

Outstanding service. Was assisted in the whole setup and the employee was very helpful.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Roger is a good guy.

PHILLIP A. 
Rating:
3.0

The truck was not exactly clean but it really didn't matter. There were a lot of dents, scratches, and other damage to the truck.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

NIKOLEE S. 
Rating:
3.0

Customer did not leave a comment.

Judith K. 
Rating:
3.0

Truck mirrors would not stay in place,Lock on rear of truck would not work. Reeked of cigarette smoke.

Mike M. 
Rating:
3.0

The truck was filthy! It smelled like animals and had dirt, twigs and bugs in it! I had to use Clorax wipes in it. It needs a good cleaning!! The gas tank was not full yet I was asked to return it full... I was told I would get a credit but I did not.

Saudia M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

CHARITY R. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

I rented the van for 24 hrs. I am being charged for 5 days. I have call and only got a answering service and no reply back. So you tell me how you can improve you service. So if the van is sitting there on your property with the keys in the Return box you tell me what you can do to improve! You can start by refunding my $$$!

Gentry J. 
Rating:
5.0

The procedure was fairly simple and straightforward. The truck was clean and worked well. And the manager upon return was pleasant, polite and cute

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
3.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Osmin C. 
Rating:
3.0

Customer did not leave a comment.

Edna C. 
Rating:
5.0

This was a great location to rent from. The staff was professional.

William J. 
Rating:
5.0

the sweetest, kindest, and most wonderful experiance i have EVER had. He keeps me coming back i always rent the biggest truck :)

Briana R. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Monte M. 
Rating:
1.0

The employee at the reception desk was polite and very helpful, however when moving I did not specify a drop off location and needed to verify location drop off with the location I originally contracted with and be helped and guided to change the location so that I can have the equipment on time on the date scheduled and if any pay any additional mileage. I got ahold of them and explained what I was going through and wanted to see what the steps are and if they can help me as a customer to make these changes. A man who identified himself as the property manager was very rude and pushed me off as if he didn't have the time to provide good customer service so i asked for Breanna the rep who assisted initially and he said no that he is the property manager and I advised that I would be making sure to call customer service to let him know of his Customer service and he got upset and called me a “Little Bitch”. I have been a customer of uhaul and have purchased hitches , rented storage and trailers to be treated in that manner was appalling. I came to the Oakwood Georgia Uhaul and they were very nice to assist me with this matter. I was rented to small storage and they came back and said they didn't have it and ended up giving me a larger one here and stated they would give me two free months and today I see I have to pay a $105.90 with insurance . I wanted to see if they can lower it since my original quote was for two smaller units and was contracted $59.95. and insurance separate It wasn't in my budget to pay more. Although, I appreciate the assistance here at this location they may want to offer to assist especially now that we are going through this crisis. Thank you again for your service Lizet Zepeda

Lizet Z. 
Rating:
5.0

Very polite vehicle Was ready to go dead on 9 am

greg S. 
Rating:
5.0

Customer did not leave a comment.

Vathia S. 
Rating:
5.0

Great Location with a large variety of supplies. its a one stop shop i got boxes tape and a truck. i even went ahead and bought a hitch to tow my motorcycle behind my car. Jon and Briana are very friendly!

Jonathan B. 
Rating:
5.0

Jon is an immaculate representative. He was placid, polite, and friendly. Thanks for great customer service.

Miesha S. 
Rating:
5.0

Nothing. I appreciate the help and smooth process.

bradrick C. 
Rating:
4.0

Customer did not leave a comment.

edward F. 
Rating:
5.0

The rental was easy and hassle free

Antoinette M. 
Rating:
3.0

N/A

Gail W. 
Rating:
4.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
3.0

Restroom was appreciated, but a little on the dirty side. That fellow that helped me with the rental Was very professional.

joseph F. 
Rating:
1.0

I was incorrectly charged and was left to deal with the aftermath instead of the business resolving their mistake. I was also accused of stealing the uhaul because the staff at the drop off location had failed to check in the truck. After informing uhaul the truck had been returned I was billed over $300. I am very unhappy with the service.

Tashawna B. 
Rating:
5.0

The attitude of one the employee was not satisfactory.

Oswald F. 
Rating:
1.0

The property manager was rude when I came into the facility at 5pm trying to see how to work the mobile app. He told me it was after 5pm and that they are closing.. Then he charged me a $25 cleaning fee which we brought the truck back clean. He lied and said we had two empty water bottles in the back of the truck and a piece of paper. Very rude!!

Tonyette J. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
1.0

The guy at this Uhaul had us going to another location after he claimed he did not have my reservation after he never looking it up. After traveling to another location where he told us to go, they didn't have my reservation but as soon as the lady called him, before she could get 3 words in he told her he had the reservation. We went back over there to top it off the truck wouldn't start...Now mind you I had people that I hired to help with the move that I had to pay. And by the way the pick up was 7:30am but the location doesn't open till 9am and there was no access to get the key at 7:30am..Very disappointed

Camille C. 
Rating:
5.0

Customer did not leave a comment.

ladarian L. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Service was good

Sharron V. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

No improvement necessary, service at this location was very efficient and friendly.

TONY P. 
Rating:
1.0

very rude on return !

stacy H. 
Rating:
5.0

The people gave me the best service i ever had from u haul .you need to close down the people self storage on salem rd.they are never there until late afternoon,people were coming to rent something but there wa s no one there i tried for two days to get a truck because no one had the size i wanted but him he had at least 10 trucks on the lot he.call me up and told me to come back on saturday.i went there he never showed up. this address is answer the phone for 2days3613 salem rd. 6783423339 he never

Dorothy G. 
Rating:
5.0

I was excited to see that they finally got a van! It was great to grab a couple things to bring to my storage, but not as expensive as their small truck I had when I moved in. Staff was great! Highly recommend!

Briana R. 
Rating:
5.0

Thanks.

WILLIAM D. 
Rating:
5.0

John was amazing!!! Very pleasant and accommodating. He made our move easy and was extremely helpful with informing us of things we needed to know. Great person and location to rent from!

Corey W. 
Rating:
5.0

Customer did not leave a comment.

GAIL D. 
Rating:
2.0

Truck cab was dirty. Back of the truck was full of cement and cement dust. Worst U-Haul experience ever. Either U-Haul sucks a$$ nowadays as a whole, or they don't hold their franchisees accountable. U-Haul used to be the first choice in rentals. Not anymore.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Yolanda L. 
Rating:
5.0

The customer service person was very pleasant and helpful.

tammy R. 
Rating:
5.0

Jonathan the new manager was friendly and knowledgeable.

Gina B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Ariana C. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

I can't think of anything. Your representative covered everything extremely well. I not only will recommend her location but I will say she is the best in this area and I will use her again.

Margret F. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

The truck drive was rocky maybe fine tuning on the truck on rotate tires. Drive was extra bumpy and rock. Newer trucks thank you Gina was very nice and extra accommodating.

Venetta C. 
Rating:
1.0

There are extra charges on my card. The location charged me for the original rental and then there is another charge of 93 dollars and some change. I did not receive a receipt of these charges.

Latonya P. 
Rating:
4.0

Customer did not leave a comment.

Kaili W. 
Rating:
5.0

Customer did not leave a comment.

Chelesa B. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

doreen C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Candice A. 
Rating:
5.0

Customer did not leave a comment.

Lamekia J. 
Rating:
5.0

Nothing everything was good.

Lamekia J. 
Rating:
5.0

Customer did not leave a comment.

Natasha T. 
Rating:
5.0

Gina in the office is awesome. Very friendly and helpful

Carey W. 
Rating:
5.0

The Uhaul app was easy. Gina in the offuce was awesome too.

Carey W. 
Rating:
4.0

Customer did not leave a comment.

Melvin G. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

monica F. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
3.0

Customer did not leave a comment.

Donna R. 
Rating:
2.0

Stop smoking in your facility and clean the place up.

James J. 
Rating:
5.0

My Code wouldn't go in after I returned the truck I did it 3 times

Darlene C. 
Rating:
1.0

My guaranteed truck was not at the location. The personnel gave me numbers to call various locations to find a different truck. No refund, discount, or any other offers were made for the inconvenience. I will never use this location again.

SHAEDAE W. 
Rating:
4.0

Customer did not leave a comment.

KAILI W. 
Rating:
5.0

Customer did not leave a comment.

Arnold C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
No reviews have been submitted for this location.

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