Customer Reviews for A1 Rental Inc
(U-Haul Neighborhood Dealer)

426 reviews

300 E 6th Ave   Tarentum, PA 15084
(@ Lock St)

(724) 224-1253

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(724) 224-1253

300 E 6th Ave
Tarentum, PA 15084
(@ Lock St)

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

na

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
3.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

thomas L. 
Rating:
3.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

as a first time renter I would have liked to know when i return it I needed to complete it on my phone since the location was closed on sundays

leslie H. 
Rating:
3.0

Customer did not leave a comment.

Jeff R. 
Rating:
1.0

the truck we received had some major issues in terms of how it ran. the inside of the cab was filthy and uncleaned. garbage all over and cigarette butts in the doors. coffee was spilled all over the dashboard and the back of the truck was covered in mud.

TIMOTHY C. 
Rating:
1.0

This owner has a bad reputation and for my first experience I can now see why Harmon the owner doesn't acknowledge the customer when they walk in Not just with me but other customers interactions where cold and not engaging Back to my experience it took him a half hour of my time for him just looking at an ancient computer to have me sign a paper ,take my payment and get me a key which should have took no more then 10 minutes Not friendly at all So I wasn't happy when I got the call to pick it up at A1 rental I was expecting my pick up place to be at uhaul like I scheduled

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Some features were absent in the truck such as usb outlet for electronic devices. Make sure your cell phone is fully changed!

Evgeny T. 
Rating:
1.0

I reserved my truck the week before, and was told that I could pick it up at 8AM. I was there a few minutes after 8 and it took me over 45 minutes to get my truck. When I brought the truck back,I parked it where I picked it up and was told that because I didn't park the truck in front of the store they couldn't process my receipt. One would have thought that if they wanted the truck parked in front of the store they would have mentioned that fact.

bob A. 
Rating:
2.0

Went in at 8 am for my pickup, nothing was ready, the truck hadn't even been checked in from the previous day. Didn't walk out with the truck until 8:45. Very unorganized

Kent W. 
Rating:
3.0

My dolly and blankets I originally ordered were never out on the truck, and I had to drive to a further store because I was misinformed about availability

Charles F. 
Rating:
1.0

Customer did not leave a comment.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Samantha M. 
Rating:
3.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

DouwG M. 
Rating:
5.0

Thanks! It was just what I needed when I needed it. Everything worked great!

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Make the process go more quickly if possible.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN T. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

I pre-ordered so I wouldn't have to wait and I ended up being there for almost 40 minutes which made me late for my pick up and getting back locations between trenholm in Lower Burrell

Dawn J. 
Rating:
2.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

Ondress B. 
Rating:
1.0

Hire new staff

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE M. 
Rating:
5.0

Great customer service.. Friendly staff

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

CHADALLEN B. 
Rating:
3.0

It was inconvenient for the trucks to be so far from the lock boxes with the keys. We had to walk back and forth a couple of times throughout the check in process.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN M. 
Rating:
5.0

Customer did not leave a comment.

francis S. 
Rating:
4.0

Customer did not leave a comment.

Gisele O. 
Rating:
5.0

Customer did not leave a comment.

MEgan S. 
Rating:
1.0

Well first off I went to pick the truck up it was not clean there was dirt scattered all garbage and debris scattered all over the truck I had to clean it out I had to wipe it down furthermore I filled the gas tank up and they're telling me that I did not fill it up and charge me an extra $12 I will never use this location ever again

Lindale S. 
Rating:
3.0

I was told day before I had to drive hour each way for pickup, they were very slow and helped other customers (inc phone calls) prior to finishing my order

Michael G. 
Rating:
5.0

It went smooth personal what great

William H. 
Rating:
5.0

Nothing because the two older gentlemen in the A-1 rental store at Tarentum were super nice and polite! Very hard working!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Zachary I. 
Rating:
1.0

Trailer was given to me w/a flat tire.took 1 and1/2 hours to get the trailer,people did not have the right tools to attach trailer to my car.back and forth they go to get tools to somehow attach trailer,worse service ever.

Silvestro N. 
Rating:
5.0

Customer did not leave a comment.

Renata K. 
Rating:
2.0

I didn't get the furniture pads or the dolly I had asked for

Tyler B. 
Rating:
3.0

Nothing special, it took awhile to get the truck.

Richard C. 
Rating:
5.0

Maybe a more expedited service would be about all I could add. It took longer than expected to get the truck but the counter person was quite nice and professional. much more than the guy at the Washington BLVD office. Those people over there were just plain RUDE on sunday when I tried to get a truck there on the same day when I already had a reservation and their system was broken! That office will be the LAST place I will go to to rent!!!

Randall L. 
Rating:
4.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
1.0

Horrible experience! It took an hour to check out!

Julie W. 
Rating:
3.0

I chose a different location when I rented on-line but it was moved to this location. The gentleman who waited on me was pleasant however the process was painfully SLOW. I provided all the info when I rented the truck on-line but was asked for all the info again. The mobil check in process would have been much quicker however it wasn't available that I know of since my rental site was changed by U-Haul.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

I was very impressed with the gentlemen who assisted me. The man at the desk made sure that I received my rental, despite the online system giving him trouble.

Janelle P. 
Rating:
3.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Harmon and Bill are great and always very professional and helpful.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Only needed a pickup or van.all that was available was a ten foot box truck .It handled well.drove 72.miles and back

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Customer did not leave a comment.

Renz Lester L. 
Rating:
1.0

Cigarette ashes everywhere. Windshield had smudges all over it. Hadn't been swept out in who no knows how long. Person I talked to on the phone from A1 was extremely ignorant. Never coming back here again.

Sean F. 
Rating:
1.0

After calling 6 hours ahead of my scheduled pick up time, the rental was not even close to being ready. They were very disorganized. I called that morning to confirm that my rental was actually at the dealership. Some of your dealers rent your units, trucks, trailers, dollies, etc. behind your back. If the rental is returned in good shape, they tear up the paperwork, and pocket the rental fees. This is why people need to call ahead. Southtowne Motors, Indiana, PA. pulled this trick, and it cost me a lengthy drive to this next available dealer, at the last minute. You need to put a STOP to this.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Cool spot!

Damien S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
3.0

Central reservation desk really made this difficult. Had to days and pickup location multiple times. Even had to cancel additional reservations after I had already picked up the trailer.

THEODORE T. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Nice folkscc

thomas M. 
Rating:
3.0

Took far too long to check-in and check-out

Robert K. 
Rating:
4.0

Customer did not leave a comment.

anthony M. 
Rating:
3.0

After hours drop off. Did all interaction with them over phone.

Thomas S. 
Rating:
5.0

Everything was fine as usual with A1 Rental in Tarentum.

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

virginia E. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Everything was great as usual!

SHAWN W. 
Rating:
4.0

I wanted a bigger truck and the pick up location was not what I requested but it turned out to work ok.

Mandi K. 
Rating:
5.0

I have always had a good experience with A1 rental!

SHAWN W. 
Rating:
5.0

The guys at A1 always do a great job for me! Professional and helpful!

SHAWN W. 
Rating:
1.0

A1 Rental personal sucks. He was worried more about the people who arrived after I did than taking care of me. I will never rent any U-Haul trailer from A1 Rental. Total shit hole...…..

mark S. 
Rating:
4.0

Busy office at 8 AM, but he gave me good directions and 2 other young guys helped back out the trailer. Very efficient, would use them again.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

sophie W. 
Rating:
3.0

Customer did not leave a comment.

Tom P. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Nathan J. 
Rating:
2.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Bill and the staff were great. The check in / check out time was ridiculously long. You rent a truck for the day, and it takes 45 minutes just to pick the truck up? Makes no sense to me.

clyde V. 
Rating:
5.0

Nothing, Harmon and Bill were great as always. Very helpful and professional!

SHAWN W. 
Rating:
4.0

Busy place at times, but pleasant and well-versed staff. Van was spotless, and perfectly operational.

Al B. 
No reviews have been submitted for this location.

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