Customer did not leave a comment.STEVEN M.
Customer Reviews for A1 Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LAUREN T.
Customer did not leave a comment.Richard J.
I pre-ordered so I wouldn't have to wait and I ended up being there for almost 40 minutes which made me late for my pick up and getting back locations between trenholm in Lower BurrellDawn J.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Ondress B.
Hire new staffDAVID P.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.CAMILLE M.
Great customer service.. Friendly staffLisa K.
Customer did not leave a comment.CHADALLEN B.
It was inconvenient for the trucks to be so far from the lock boxes with the keys. We had to walk back and forth a couple of times throughout the check in process.Justin K.
Customer did not leave a comment.JILLIAN M.
Customer did not leave a comment.francis S.
Customer did not leave a comment.Gisele O.
Customer did not leave a comment.MEgan S.
Well first off I went to pick the truck up it was not clean there was dirt scattered all garbage and debris scattered all over the truck I had to clean it out I had to wipe it down furthermore I filled the gas tank up and they're telling me that I did not fill it up and charge me an extra $12 I will never use this location ever againLindale S.
I was told day before I had to drive hour each way for pickup, they were very slow and helped other customers (inc phone calls) prior to finishing my orderMichael G.
It went smooth personal what greatWilliam H.
Nothing because the two older gentlemen in the A-1 rental store at Tarentum were super nice and polite! Very hard working!MARK G.
Customer did not leave a comment.Zachary I.
Trailer was given to me w/a flat tire.took 1 and1/2 hours to get the trailer,people did not have the right tools to attach trailer to my car.back and forth they go to get tools to somehow attach trailer,worse service ever.Silvestro N.
Customer did not leave a comment.Renata K.
I didn't get the furniture pads or the dolly I had asked forTyler B.
Nothing special, it took awhile to get the truck.Richard C.
Maybe a more expedited service would be about all I could add. It took longer than expected to get the truck but the counter person was quite nice and professional. much more than the guy at the Washington BLVD office. Those people over there were just plain RUDE on sunday when I tried to get a truck there on the same day when I already had a reservation and their system was broken! That office will be the LAST place I will go to to rent!!!Randall L.
Customer did not leave a comment.Patricia L.
Customer did not leave a comment.Edward M.
Horrible experience! It took an hour to check out!Julie W.
I chose a different location when I rented on-line but it was moved to this location. The gentleman who waited on me was pleasant however the process was painfully SLOW. I provided all the info when I rented the truck on-line but was asked for all the info again. The mobil check in process would have been much quicker however it wasn't available that I know of since my rental site was changed by U-Haul.Cindy C.
Customer did not leave a comment.Cheryl B.
Customer did not leave a comment.Brian K.
I was very impressed with the gentlemen who assisted me. The man at the desk made sure that I received my rental, despite the online system giving him trouble.Janelle P.
Customer did not leave a comment.Nathan D.
Harmon and Bill are great and always very professional and helpful.Shawn W.
Customer did not leave a comment.jeffrey R.
Customer did not leave a comment.Frederick C.
Only needed a pickup or van.all that was available was a ten foot box truck .It handled well.drove 72.miles and backRichard A.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Renz Lester L.
Cigarette ashes everywhere. Windshield had smudges all over it. Hadn't been swept out in who no knows how long. Person I talked to on the phone from A1 was extremely ignorant. Never coming back here again.Sean F.
After calling 6 hours ahead of my scheduled pick up time, the rental was not even close to being ready. They were very disorganized. I called that morning to confirm that my rental was actually at the dealership. Some of your dealers rent your units, trucks, trailers, dollies, etc. behind your back. If the rental is returned in good shape, they tear up the paperwork, and pocket the rental fees. This is why people need to call ahead. Southtowne Motors, Indiana, PA. pulled this trick, and it cost me a lengthy drive to this next available dealer, at the last minute. You need to put a STOP to this.Andrew S.
Customer did not leave a comment.Alan P.
Customer did not leave a comment.Ronnie C.
Customer did not leave a comment.George S.
Customer did not leave a comment.David H.
Cool spot!Damien S.
Customer did not leave a comment.Cynthia J.
Central reservation desk really made this difficult. Had to days and pickup location multiple times. Even had to cancel additional reservations after I had already picked up the trailer.THEODORE T.
Customer did not leave a comment.Gary V.
Nice folksccthomas M.
Took far too long to check-in and check-outRobert K.
Customer did not leave a comment.anthony M.
After hours drop off. Did all interaction with them over phone.Thomas S.
Everything was fine as usual with A1 Rental in Tarentum.SHAWN W.
Customer did not leave a comment.virginia E.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.Michael D.
Everything was great as usual!SHAWN W.
I wanted a bigger truck and the pick up location was not what I requested but it turned out to work ok.Mandi K.
I have always had a good experience with A1 rental!SHAWN W.
The guys at A1 always do a great job for me! Professional and helpful!SHAWN W.
A1 Rental personal sucks. He was worried more about the people who arrived after I did than taking care of me. I will never rent any U-Haul trailer from A1 Rental. Total shit hole...â€¦..mark S.
Busy office at 8 AM, but he gave me good directions and 2 other young guys helped back out the trailer. Very efficient, would use them again.Robert F.
Customer did not leave a comment.sophie W.
Customer did not leave a comment.Tom P.
Customer did not leave a comment.john H.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.Timothy B.
Bill and the staff were great. The check in / check out time was ridiculously long. You rent a truck for the day, and it takes 45 minutes just to pick the truck up? Makes no sense to me.clyde V.
Nothing, Harmon and Bill were great as always. Very helpful and professional!SHAWN W.
Busy place at times, but pleasant and well-versed staff. Van was spotless, and perfectly operational.Al B.
Customer did not leave a comment.Rodger E.
tTruck had problem with brakes and steering wheel.Also mirror was making noise.Andy P.
the employees at the time were just grumpy old guys that had to let every customer know why theyre grumpy. and most importantly the truck at most tight turns did NOT have power steering. as soon as i first got in the truck and started it i could hear the power steering pump whining.. and the first hard turn i made scared me due to the truck having hydroboost brakes that are assisted through powersteering so i could almost not stop and not turn...the turning was almost impossible in tight quarters i couldnt imagine a weaker individual being able to.Scott M.
No suggestions.Dennis D.
Customer did not leave a comment.MELISSA S.
Kind of slow with service. Told them i needed the truck for 2 full days and i was put in the yellow because he only put it for one day. Not very good with the new technology they said they have been given by the U Haul company. Probably will not use A1 rental again rather rude customer service. Id much rather go to an actually U Haul rental place. But truck was in good shape.ASHLEY H.
Nothing. Harmon at A1 was great as always.SHAWN W.
Checkout took longer than expected due to changes in rental duration.Dennis D.
Customer did not leave a comment.Larry B.
Everything was okay other than nobody ever mentioned the extra 16.95 in tax and rental fees.jon D.
Customer did not leave a comment.TRACY C.
Customer did not leave a comment.Carole D.
Bill and Harmon at A1 Rental are the best!SHAWN W.
Customer did not leave a comment.Trey T.
The people at A1 were very helpful, friendly, and professional.Robert B.
I completed all of the driver information online and entered my credit card number. I received a message stating that completing the information online will save me 15-20 minutes and all I need to do is show up with my phone and my truck will be ready. The rental address did not have trucks that I could see, so I went inside and told the gentelman (Bill) at the counter that I had a reservation for a truck and that I was picking it up. It took Bill a few minutes before he acknowledged me. When he did he said he had a phone call to make and to hold on. He started requesting information that and was typing into his PC. He didn't say anything for several minutes and then said the computer was acting up. I told him that I entered everything online and I received a message saying that I could just pick up the truck. He insisted I give him the information again. Then he asked questions that had nothing to do with the rental. He answered a few phone call while I was waiting. He made me give him my credit card again, so I'm hoping that I won't get double charged. 30 minutes later he finally gave me the keys and then walked me around the corner of the building and gave me walking direction to a lot up the hill and over a block. The experience was painful. I will drive further to rent a Uhaul and will never go back. Terrible experience!!Nathan P.
Everything was great as usual.SHAWN W.
Parking the truck was difficult because it was street parking on a high traffic corner. Even on a Sunday Erving.Melissa T.
Customer did not leave a comment.David K.
A1 Rental is an awesome place to rent a UHAUL! Very friendly people!ANGIE H.
We were hardly given any information, trucks are anywhere over a several block area of the town. When bringing back, he was just closing, he was not very cordial. Overall, just doesn't seem too equipped for truck rental, perhaps maybe tools? I filled everything out online ahead of time for "fast pick up"? He claimed to have to redo it anyway, took too long just to even get vehicle, no clear instructions as to where to return it, like stated earlier, they are scattered all over the town, and not in one central location.Kathy C.
Customer did not leave a comment.steve K.