Customer Reviews for A-1 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A-1 Self Storage

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MYRA N. | Overall Experience |
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Ronald D. | Overall Experience |
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James H.
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Annette N. | Overall Experience |
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Margaret B. | Overall Experience |
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Have used your company several times and will use again soon. Jessica has made it easy to get in the units, thank you!

Kim N. | Overall Experience |
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The facility and staff were very accommodating and helpful in every step. We had a total of 3 units at one point.

Gail M. | Overall Experience |
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We were very pleased with our storage site. Access was good & the staff very helpful whenever we had a question. Thank you Gail Moore. (Unit #133, A-1, Abingdon)

JILL L. | Overall Experience |
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MICHELLE S. | Overall Experience |
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Jennifer C. | Overall Experience |
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Facility is very clean and secure. Always very friendly staff. We had to move in very quickly due to COVID and my daughter leaving college. We stored items there in the past but the staff went above and beyond to help us get a space and access a unit within a short window. The school gave us very little notice of moving out and only a couple of hours to move out. We live over 3 hours away and they helped us make it happen. Thank you!

Dan C.
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Richard C.
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Debbie A.
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Harold M.
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Anthony A.
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Sherilyn T.
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Wolf Creek D.
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Great folks at A-1 Self Storage. Customer service was top notch!

Beverly D.
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Timothy J.
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Everything was good

John B.
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Carl H.
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The lady that assisted me was friendly and very helpful. The overall cost of the local rental was reasonable and the truck was just fine for what I needed.

Charles P.
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The staff was very helpful and INCREDIBLY friendly!! I will ALWAYS use this location for my UHaul rentals moving forward, because of this! I can't express how wonderful these folks are!!

Maranda W.
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The office staff in this location is very nice and helpful. And the automatic lights inside the moving truck were much appreciated. Will definitely be using uhaul again.

Kathy S.
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David E.
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Type of oily residue on the floor that made it slightly slick. I had no trouble unloading or loading, was a colorless slippery substance but not hazardous.

Aaron B.
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Absolutely friendly and cordial staff overall a very pleasant experience!!!

Scott M.
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Overall experience was excellent, couldn't have been better.

Jason B.
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William A.
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Tina B.
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Tracy K.
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Eileen H.
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Glenn H.
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The attendant processing the rental was very courteous, efficient, and congenial. She was very professional and a good representative for the company.

Joshua K.
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Andrea D. | Reservation |
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Clean, spacious and convenient location. Check-in was smooth and Jessica was really helpful and friendly!

carol K.
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I returned the truck after business hours. The facility must rent parking space from people next door, which was very confusing trying to return the truck with no one there. Once I located the sign on the door of actual business, it explained about where to park vehicle, but we went to 3 places in the rain trying to figure it out.

Stephen P.
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Steven M.
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William C.
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Nothing. My experience was great

Gregory M.
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Hubert J.
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Penny L.
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AMY SAKHARE MADELYN S. | Overall Experience |
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Staff was very friendly and helpful. I would definitely recommend them.

JESSICA S. | Overall Experience |
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Great facility and friendly staff.

SCOTT MYRTLE B. | Overall Experience |
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Friendly staff! Access to unit was always clean and clear! Never experienced any issues!

Cody B. | Overall Experience |
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All around a very positive experience. The only negative is they “do not participate” in the free months rental of a storage unit as advertised by uhaul. The staff is friendly and efficient.

Jessica K.
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Deborah T.
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KEN H. | Overall Experience |
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Other than the bird droppings all over the floor when we moved in, I don’t have any other complaints. The lady that worked most Saturdays was very friendly and welcoming.

DELLIE S. | Overall Experience |
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Incredible owners and staff!!!

TOM B. | Overall Experience |
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Staff was helpful and competent. Jessica and Janet were wonderful to work with.

Philip S.
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Barbara D.
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Frank F.
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Cody B.
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Super friendly staff, A++++++++++++ experience I HIGHLY recommend and the lady working was excellent!

Shawn P.
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DONNA W. | Overall Experience |
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Extremely efficient process to rent a locker and then process out. Conducted rental request over the phone and via email and staff ensured a flawless process. Very clean and well lit.

Don C.
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Norma D.
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Exceptional customer centered service. Staff was friendly. Highly recommend this location. 100 percent satisfied.

herman S.
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Stephen S.
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I was told I would only be charged 224 dollars and was charged 279 dollars I will be moving again on August 5th I think I am gonna go with another truck rental company

Benjamin D.
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William D.
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Ann R.
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jamie B.
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Kathy B.
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The pickup lo was excellent!! The drop off location had very poor parking and was dangerous after hours.

TIM R.
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Great location and facility! Donna and Janet are awesome!

Kent D.
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TIM R.
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TIM R.
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Donna and Janet are great to help me get trucks when needed!

Justin K.
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Their wasn't no one there

Sheri C.
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Seth B.
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The large 26-foot truck was parked and located in a way that made it difficult to exit A-1.

TIM R.
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Troy F.
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daniel S.
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They need more room to get out of the road when parking the truck to leave it for self return. Also it was a little hard to see where to leave the key (may be they could have a sign pointing to the hole in the door for key drops.

TIM R.
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Always great customer service

TIM R.
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Always a pleasant experience to rent from these folks!

chuck S.
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TIM R.
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Great location and awesome customer service!

TIM R.
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Donna always very helpful and friendly at front desk!

TIM R.
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Hillary J.
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TIM R.
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TIM R.
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TIM R.
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Great staff and facility, always nice and clean!

Dayna H.
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Great customer service.

Tim R.
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Excellent customer service!!

Tim R.
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Excellent customer service! Location is always nice and clean!

Dwayne C.
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Very nice truck staff was professionally and very nice

Ben S.
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Tim R.
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Tim R.
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Tim R.
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Great location, great customer service!!

DURWOOD B.
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Tim R.
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Office is always neat and clean and Donna at the front desk is very helpful!

madeline P.
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Said they didn't take trailers even though I selected it on my agreement. Lady was nice but still was a hassle.

Tim R.
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Excellent customer service!

Tim R.
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Tony D.
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Everything was fine. Building and grounds were well maintained. No problems at all with the rental.

Tim R.
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GREGORY K.
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Tim R.
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A-1 facility is always nice and clean, very friendly staff to work with!

Sabrina D.
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Tim R.
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Great facility, awesome customer service!!

Russell D.
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JOHN A.
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The customer service at A-1 was fantastic and I truly appreciate them and the ease of doing business with them.

TIM R.
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Great people and nice, clean facility, will use them again!!

Tim R.
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Edward F.
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Jared G.
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Mark P.
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Tim R.
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Very nice facility and ladies at front desk are awesome!

Tim R.
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Great van, perfect size, drove and handled great, and as usual, Donna and Janet were great in making sure we had a van! Great facility!

Tim R.
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Thanks again Donna for all your help!

Tim R.
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Great facility, Donna is great to work with us in making sure we have a truck when we need it!

Tim R.
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The ladies at front desk are awesome to work with!

pam A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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