Customer Reviews for A1 Storage King
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A1 Storage King
Wayne B. on
Friendly service
JENNA C. on
Online pick up is the worst.
billy M. on
Needed to check wiper blades. Had to stop 3 times at gas station to clean windshield due to rubber on blades being so bad.
Milton S. on
Actually none...the management was very nice and helpful.
Steven G. on
No improvements. The women working that day was very pleasant and fun to,work,with. She made the hole process enjoyable.
OSCAR A. on
Keep doing what you do
SKYE S. on
A new girl was there to help me with my Order and she was amazing!!! A great hire for the store. Thank you!
Steven H. on
Make sure the customer gets the extras before leaving, I had to return to get the dolly I had rented.
rose M. on
The process was simple and seamless. I prefer booked on the phone and was on in and out the location with my truck in no time. What impressed me the most is on the phone I was asked what size truck i needed I said I don't know. The lady said well how much stuff are you moving I told her the pieces so she recommended the 10' truck with 4 hours pick up 12 noon to 4 pm based on the distance ect, and was she on point. Her knowledge and experience is impeccable. I don't remember her name but she made my experience with UHaul stressfree.
Anne R. on
Dropped off after hours.. used the online app.. was fast and easy.. great way to make drop off quick and simple!
Beebe T. on
Just simply be friendly and not act like it is a chore to return to this asigned location.
Noureddine B. on
Everything was fine...customer service was not as expected...not welcoming person in office.
Melissa F. on
Good experience, very friendly.
Dawn A. on
The truck was nice and did run very well. The truck cab definitely needed to be wiped down inside. Seats, dash and cup holder area were dirty.
Dalphna B. on
Friendly and helpful staff. Easiest trailer rental I have ever done over the years. Equipment was well maintained and in excellent working order. I would definitely recommend A1 Storage King.
Marcellus E. on
Cons too
Michael S. on
Very fast and very friendly.
Kristina R. on
Polite, fast service. I would use this location again.
HELEN L. on
Matt was very customer-oriented.
John C. on
This young man went above and beyond to ensure that our pick up experience was positive. Great job.
Shawn N. on
Newer trucks
david K. on
We tried to drop off at a closer location in Haines city and the person there was very rude and nasty he makes me to never rent from uhaul again and would not accept the trailer so we went to winter haven A1 storage and the gentleman there was awesome ! He needs to give the first person customer service lessons he is a asset to UHaul the other guy is a liability to uhaul!
Joseph F. on
Nothing. I appreciated the honesty and friendliness of the employee on sight
Jamal J. on
The guy there was very friendly and professional
Donald R. on
Smooth
Massiel H. on
Don't rent trucks that are not well maintained or needs service and you want to still make money. Big deal id we customer damage U-haul trucks. The same or higher standards should be ti the company by having a well maintained trucks.
Robert F. on
Staff very friendly & knowledgeable. This will be my go to location & I’ll need a trailer next week
Patricia S. on
The customer service was awesome. This is the only one I will use from now on and I will be telling everyone else as well.
Johnie H. on
They charged me additional insurance without permission
Dave G. on
The Manager of this facility was excellent, she was so helpful, I would truly recommend this facility to anyone in or out of town.
william C. on
The lady was very helpful and polite.
Bryan G. on
Excellent service representative on site. Would not change anything.
Michael M. on
Ready for me...... speedy service......No surprizes.......Thank You All.......mm
glenn H. on
Staff was friendly and efficient
BANNY R. on
Nothing you guys were great
Karen O. on
I was very happy with this rental. The 10 foot truck is best for a very small apartment. Having said that, we got a large sectional, a queen mattress, several side tables and boxed items in that truck. It ran well and was good on gas.
Kathleen K. on
I got very confused using the App to pick up my truck because I was an hour later than Pick Up. I had to call for help and was very glad to have my IPad with me. The option to pick up was grayed out. That needs work because it was pretty frustrating
Lura C. on
Such a stark contrast to my pick up. Well organized, pleasant, efficient. What a wonderful end to a frustrating beginning.
Jarad J. on
Excellent service and equipment
BILL S. on
Had some problems with having by reservation ready. Dealer that had the truck went home at 3pm. Had to drive 28 miles to get another truck. Help at the original location was on top of getting me a truck for my move. For that I was thankful. Returned it to the same location I got the truck. They did not enter my info correctly and charged me for miles that I was to be credited for going out of my way to get the truck. Working on getting my refund today. I hope they see there error. BIll
John R. on
It would help if the people at the location knew more about the lighting harness hook up. I wasted time and money because I got no guidance from the person who rented me the trailer.
BARRY B. on
the guy that works weekends is a good empolyee