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James B
Customer Reviews for A1 Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We found roaches in the track
Nicole HGreat management at this location!
Theodore KRemain as you are, Thanks 🙏
Vivian SNice people. Very helpful
Bradley DEverything was easy and fast
Sonia RMake sure all equipment works well. Our brakes were terrible.
Thomas LThe outside service in the heat was a little uncomfortable
Tammie RMy only issue was with returning the trailer, the parking lot was completely blocked with rental trucks, I assume others returned trucks and just parked them all over. Could not even enter the parking lot because of how they were parked. I ended up leaving the trailer parked on the side of the building it was the only place available. I took a few pictures of the mess in the parking lot and will try to share them with you.
Donald HEasy pick up and drop off. Friendly service. Very pleasant experience.
STEPHANIE HThanks you
Jose MThey need a inside office. You have do everything outside
Phillip SMy entire move with UHaul the past week has been an absolute disaster. I will likely never be using uhaul services again if I can get away with it. HOWEVER, this location was the ONLY location that had excellent service, had the equipment available and ready for me and would definitely recommend anyone that insists on using Uhaul for anything, use this location.
David GThe best company ever hands down
Clifton GExcellent service.
JOSEPH QThe location was not a big deal. What I hates was the whole process to check in when you arrive to pick up the truck and then all the after process as well. I understand is to make sure people keep the trucks in good conditions but there should be something simpler, because no one want to finish moving and you are very exhausted and then having to do all that process, specially in my case in the middle of the night.
Jessenia LI am always pleased with this company. Prices are reasonable, availability, and customer service is phenomenal.
RESHAY BA plus al lis vert very perfect
LUIS RShe always come thru for me. She is very good at her job.
ROBERT SNo complaints. Brittany is always polite and goes out of her way to be helpful. She’s the reason I only rent from this location.
TIFFANY MMore friendly staff and shelter rather than doing the transaction in the parking lot while it's cold and raining.
DESHANE PVery small, multiple cars there picking up so hard to park . Truck was backed in tight to building to be off street and tight to other truck. Hard to see previous damage or take pics w/o being in street.
Carole CUnify your databases. How can you use a database for the web app and another for the mobile app? That is just stupid! I updated all my information through the website but had to re-enter everything on the U-Haul app. Even worse, I had to do that when doing the pickup at 6:30 AM. Also, your app is terrible at capturing information.
DAVID IAs an added bonus, this return location provided outstanding service within a very short amount of time. Also cery pleased with the serviced received.
ERIC MVery pleased with the transaction, everything was fine and the billing was done promptly and correctly.
MARVIN HAlways great customer service at this location. As a repeat customer could maybe get some type of discount on rental but always satisfied with the rental overall. Thanks for being accommodating to my business needs.
Inez JVery nice people and fast service!
Lawrence NAwesome value. Will definitely use again!
ERIC CBritney went above and beyond her customer service skills, she is awesome.
SCOTT RMy uhaul stalled broke down on me and I paid for two days and I should had all I needed done completed on first day
billy kThe location did not have what we had originally booked with the phone agent but the woman at the location was able to modify the reservation and meet our needs with a different truck. She was excellent.
Ronald BUHaul computer software was giving the person checking me in trouble. Some delays. I went to to download the UHaul app again. Went to enter my info to sign up, kept getting errors and app asked me to try again later. Otherwise everything was outstanding. Staff were amazing and very helpful.
WILLIAM MEverything was fine.
Robert SAmazing place, Amazing service. They always take care of me here!
Alejandro JVehicle was dirty, low fuel,, the vehicle was noisy. I’m very disappointed they never showed me the vehicle they just gave me the key.
Luis EShe is so rude. and Disrespectful.
ALICIA AThe lady that runs it was very rude and you have to wait in the parking lot for her to come out to you. very unprofessional.
CHRISTOPHER MMy experience was great
Aaron AExcellent services. Congratulations!!!
Tania JCustomer service is always top tier. ❤️❤️
INEZ JNot for the location because they are amazing. This is for the online representative “Evelyn” who decided to give me a hard time upon verifying me at 5 in the morning and messed up my day. There needs to be some kind of better verification system as I do this weekly and is very frustrating when you have to repeat the process again, again, and again …especially since the update….1 star
ALEJANDRO JVery nice person
james pBritney went above and beyond my expectations,her personality is very friendly and warming, definitely customer service at the best. I will definitely rent directly from this location again.
SCOTT RAlways great service
INEZ JThey are the best!! Very accommodating and always take care of me.
ALEJANDRO JMs. Brittany was very nice and polite and Ms. Kelly at the first location I went to. She reserved the truck for although I want aware you need a reservation.
TAMIKIA G