The location was closed when I returned it on Saturday when I was done unloading it. I tried to access the link for return and it wasn't working. I was finally able to access the link Sunday. Even though I dropped it off Saturday at 4pm. I was hoping to get a days credit, but the link wasn't working, as I said, until the day I was supposed to return it. Not happy about that! Was basically changed for another day when I didn't have it, even though I was told I could bring it early, and get a days refund.April D.
Moving Truck Rental in Winter Haven, FL at A1 Storage King
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winter Haven, FL 33881
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Brittany was GREAT!! She was so helpful and answered all my questions I will continue my business with you thanks to her..great job in hiring her..Thank You!!Yadira O.
Seating outsideMICHAEL F.
The staff were friendly and very helpful, I would highly recommend.Anneliese S.
Customer service is aboluy satisfactory. Would definitely recommend that location. ðŸ‘ðŸ‘Okeenia C.
Great jobFausto B.
Waited almost 45 minutes to get checked out. Paid online and was charged more than it stated. Also an additional fee of $59.78 two days later. Told we did not want the insurance. Expect a reimbursement for this amount. Please contact Ed @ 616-891-1673Edward E.
no commentsNELSON C.
When I called and lady said she was too busy to look up my order to answer the question I had. I was told if I drop the trailer off in the 1st 24 hrs, I would be credited back for the second day. But because she didn't look up my account to see that it was a one way 48hr min. I did not get any credit back. I would have used the trailer another day and not have rushed it back had that been the case. This was very disappointing. When I got there I walked inside the store front and was yelled at to go back outside as they don't let anyone in their office due to covid. They could have had a sign, locked the door or told me politely. Yelling at me to get out of their office is unprofessional and unacceptable.JESSE H.
This company continued to mistakenly send many emails to me after I responded to them that I was not in the state of Florida and I was not their customer. Please correct your error.Sean C.
Customer service was awesome. Manager was great!MELFORD G.
I ordered at another location and you cancelled it and made me go alot farther to another location by saying the first one was closed. This wad incorrect. It was open and is always opened at 9 am every day. I checked with them and they had 2 20 footers there. I had to go to a longer location and had to get a shorter truck and had to make a 2nd load because of ir. Yiu all dud me wrong and I will he contacting corporateThomas C.
Very friendly agentLynn T.
The service is greatJunior A.
I look all information before online and I select the location that I pickup the truck and next I are outside with truck do not have sufficient gas and them call me I don't return the truck to the location is more near and convenient for me them charge me more money when that supose to give me the credit I return a truck a lot more gas them give me a truckPEDRO R.
Everything was excellent even in our nations challengeRandy S.
The Queen is great......always smiling and happy....good customer service.....Carter W.
Honor reservist first.GLENNIS C.
Great Service.100%MARGARITA T.
I rent here because of the service and friendliness of the staff, as a scout leader I believe in loyalty.KARL P.
Unfortunately we were rerouted to this location through U-Haul to obtain our truck for a 6:00 reservation; in which they made. After driving out of our way to this location, we realized it was closed. I waited for one hour for reservation time to arrive; in hopes of a self checkout to be available. It was not. After further calls, I was told I would have to return in the am when they open. Total lost time was well over 2 hours. Waiting on line with call center and getting disconnects was a huge irritant. It was a very long and trying time. I would hope some form of compensation would arrive. On a good note, the following morning we were greeted & treated very pleasantly! Quick in & out and very happy with this location.Tony P.
Easy check-in with wonderful staff!Phillip H.
Worst service ever. At this location you can't get your cash deposit at all and card deposits take 3 to 5 business days to be returned. We were never told this. I would never use this company again. We got a flat tire on the trailer hitch that held our vehicle. We were stuck on the side of the highway for 2 1/2 hours at midnight till 230 am with a premmie baby and our pet. We called and called the customer service and waited 30 mins each time to talk to someone. Not only did we miss our check in time we had fees to pay for being late. Everything we had planned was delayed and cost us more money. I requested a refund of some kind and was told it would go to upper management and wouldn't get a response for 3 days at least. I am beyond upset out a lot of money. I would never ever use this company again and for any families out there i would not recommend this company for you they obviously don't care about the average working AmericanLADARRIN B.
Job well done!Andrew L.