Customer did not leave a comment.SAVANNA W.
Customer Reviews for A1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Preston S. | Overall Experience
Directions or access code to open the gate were not given. I was able to get inside the gated area where the truck was because my brother just happened to be renting a storage unit, and had an access code.Angela B.
I had help moving and I had the people that will help me Gloucester key to the U-Haul so I had to call you all roadside assistance and they were not helpful it was on a Friday they cannot get a vendor out to help me get a key made and it wasn't until Monday morning when I called myself to have someone come out and make a key for me for $120 in the meantime roadside assistance to service got someone for $250 and said that that was the best they could do so they were no help at all not at all no helpWESLEY W.
Non notedMark R.
Overall not bad. I wanted a pick up truck but it was not available. Scheduling was able to get me a 10 foot truck instead. The pick up location was locked and it took about an hour to find out the combination to the gate. If using the phone app for picking up and returning your rental make sure you read about it first so you can have everything ready. Overall not a bad experience.William F.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Jonathan L.
This worked out great because I rent a storage facility from A-1 and they are outstanding.ARTHUR S.
Customer did not leave a comment.REID L.
We actually had to return our truck to Buffington's Garage as A1 Storage was unavailable on Monday. However, I did speak with the owner of A1 (Brian) and he made the arrangements for me to return the truck to Buffington's. Everyone was extremely friendly and helpful.tonya C.
This company went above and beyond to help! Thank you!Wesley B.
Customer did not leave a comment.Joe H.
Brian goes above and beyond the normal. Customer service is great. He does what he says and makes renting easy. I have been having to get a truck about every 2-3 weeks and if I give him a day or two notice he can have the truck I want ready. Even once when he was out of town he helped me out. Found a truck for me. That kind of service earns repeat customers.CAIN B.
Good customer serviceJEFFREY M. | First Impressions
A-1 Storage is excellent . While I was waiting on my moving company to deliver my belongings A-1 storage worked with me to reserve units for more than three months before my belongings arrived. I would recommend them to anyone!KEN P.
When an equipment malfunction created an issue for us relative to the size of the truck I needed, the owner at this location went out of his way to help us with a replacement. In fact, he personally delivered the truck to us. Moving is never a fun thing, but the kind of service we received was well beyond what we expected. We are most thankful and appreciative and will recommend this company to everyone.James R.
Customer did not leave a comment.Joe C.
Good serviceCarl H.
Bryan was awesome. He didn't have the trailer we needed at my local location, but he personally brought one up from another location that he owned. Extremely friendly and helpful. Would absolutely recommend to anyone who needs a U-haulClayton D.
Great service. Met me after hours to pickup the truck to fit my schedule. Would recommend to anyone!JOSH H.
Good experience. Very accommodating to my schedule.Tim B.
One of the most professional people I have had the pleasure to be a customer of in a long time. Incredible customer service and focus.........LISA W.
Customer did not leave a comment.GREATSOUTH S.
open before 10am on saturdays.have more help for customersPaula M.
Nothing...everything went smoothly and according to plan. Very efficient and helpful.kathy H.
Customer did not leave a comment.ROBERT O.
Fantastic bunch of guys...local owners....great experienceSteven L.
The lady who i called to confirm the reservation I made online had no idea what she was talking about. When I made it online it said I would get a phone call in an hour to confirm and I didn't. I had to call the number to find out that location didn't have a u-haul available. So we found another one in a close by town and she couldn't tell me the rates she just gave me the phone number to the location. It was a hassle and we made it to pick it up 5 minutes before they closed which we would not have been able to do if I had not called after the hour was up. She wasn't very nice and seemed very annoyed about me asking questions. I believe her name was Cecilia.TAWNY N.
Customer did not leave a comment.RALPH G.
24-hour drop off is a farse, there was not drop-box for the keys. Same situation at other Uhaul locations nearby.JOSE E.
Bigger signs out frontEDGAR V.
Overall great experience.mario M.
Tyler was friendly and very good to work with. Would definitely recommend to a friend.Suzanne D.
The customer service was EXCELLENT -- couldn't have been more helpful and friendly.Elizabeth S.