The owner is awesome at working out issues and is very fair every time I have dealt with him on issues for storage and moving.
Dawn S. | Overall Experience
Customer Reviews for A1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience and good customer service. Units were convenient and well-maintained. Location is secure. Staff are friendly and accommodating. My only constructive criticism is that on-site staff availability is sporadic and inconsistent, but they are usually easily reachable by phone. All-around solid experience. Would recommend.
Jacob M. | Overall ExperienceThe staff was super friendly and willing to assist in any way, even when I had to reach out to the a few times after hours. The place was very clean and well lit. I always felt safe, no matter the time of day or night.
Cheryl C. | Overall ExperienceHighly recommend this facility.
Jacelyn G. | Overall ExperienceThank you for providing excellent customer service!
Janice L. | Overall ExperienceMiddle of the place was closed on a weekday no one came out to help with nothing not even to tell someone who has had nothing but problems with this whole thing from the start sending me to two different locations to get my equipment than going to two different places to drop off my equipment not cool that tell me I owe another 180 dollars for something that wasn't my problem when uhaul decided to change my reservation to another location in all proxy to start with worse experience ever won't ever recommend uhaul to any person ever again
Jonathan A.great storage unit! Even better customer service! Would highly recommend!
Teryn B. | Overall ExperienceWe truly had a great experience using this facility. We would recommend this facility to college students needing to store their things during the summer months instead of hauling them home..
Jerri Lynn D. | Overall ExperienceBrian and his daughter were very nice, rented me a truck I was in need of at short notice. Very good people.
Kevin B.This storage rental was my sister’s. When she passed away Tiffany went above and beyond to help me navigate making sure I could pay to help my family take care of her belongings until her grandchildren could come and decide what to do with her belongings. Thank you!
RENEE H. | Overall ExperienceA1 Storage is well maintained and secure. The U HAUL truck I rented was clean. The owner does an excellent job. I highly recommend.
Karen P.The locations staff was professional and willing to assist me with my questions and needs. Thank you Brian and Victoria for a great UHaul experince. Ron
Ron B.Brian and his Daughter were absolutely wonderful to deal with and were extremely accommodating for our needs. I would recommend anyone use A1 for their storage needs!
Robert E. | Overall ExperienceSatisfied with your facility. Thank you
Linda W A. | Overall ExperienceAwesome people to deal with. Bryan and his team are first class.
Raymond F. | Overall ExperienceThis was the best storage facility I have dealt with in a long time. They were always available for me via phone, text or email when I needed them. Thank you so much for keeping my belongings safe.
Erin P. | Overall ExperienceExcellent service! It was our first experience with using a storage facility. Friendly, efficient, secure and clean! They gave great tips on storing our valuables. We did not worry at all! We would highly recommend this facility!
Deborah O. | Overall ExperienceDirections or access code to open the gate were not given. I was able to get inside the gated area where the truck was because my brother just happened to be renting a storage unit, and had an access code.
Angela B.Love this facility and no issues during my rental stay.
ED A. | Overall ExperienceExcellent staff.
mike s. | Overall ExperienceI had help moving and I had the people that will help me Gloucester key to the U-Haul so I had to call you all roadside assistance and they were not helpful it was on a Friday they cannot get a vendor out to help me get a key made and it wasn't until Monday morning when I called myself to have someone come out and make a key for me for $120 in the meantime roadside assistance to service got someone for $250 and said that that was the best they could do so they were no help at all not at all no help
WESLEY W.Awesome place I only needed it for a little while and they took care of everything I needed I’ll highly recommend this place
William W. | Overall ExperienceThe name of the storage says it all "A-1" easy access and the owner was always available and very helpful. We would highly recommend A-1 storage as A plus.
Mark R. | Overall ExperienceLoved this storage space!! Would highly recommend
BRITTNEY W. | Overall ExperienceNon noted
Mark R.Overall not bad. I wanted a pick up truck but it was not available. Scheduling was able to get me a 10 foot truck instead. The pick up location was locked and it took about an hour to find out the combination to the gate. If using the phone app for picking up and returning your rental make sure you read about it first so you can have everything ready. Overall not a bad experience.
William F.This worked out great because I rent a storage facility from A-1 and they are outstanding.
ARTHUR S.Our storage unit was super clean. Helpful owner and good price. Very pleased.
BECKY E. | First ImpressionsVery informative and helpful Very nice unit
MARK S. | First ImpressionsVery clean and helpful staff
LEAH A. | First ImpressionsWe actually had to return our truck to Buffington's Garage as A1 Storage was unavailable on Monday. However, I did speak with the owner of A1 (Brian) and he made the arrangements for me to return the truck to Buffington's. Everyone was extremely friendly and helpful.
tonya C.This company went above and beyond to help! Thank you!
Wesley B.Brian goes above and beyond the normal. Customer service is great. He does what he says and makes renting easy. I have been having to get a truck about every 2-3 weeks and if I give him a day or two notice he can have the truck I want ready. Even once when he was out of town he helped me out. Found a truck for me. That kind of service earns repeat customers.
CAIN B.Good customer service
JEFFREY M. | First ImpressionsStorage facility is clean and secure. I feel safe storing my items here.
Privacy R. | First ImpressionsA-1 Storage is excellent . While I was waiting on my moving company to deliver my belongings A-1 storage worked with me to reserve units for more than three months before my belongings arrived. I would recommend them to anyone!
KEN P.Excellent
MICHAEL B.When an equipment malfunction created an issue for us relative to the size of the truck I needed, the owner at this location went out of his way to help us with a replacement. In fact, he personally delivered the truck to us. Moving is never a fun thing, but the kind of service we received was well beyond what we expected. We are most thankful and appreciative and will recommend this company to everyone.
James R.Good service
Carl H.Bryan was awesome. He didn't have the trailer we needed at my local location, but he personally brought one up from another location that he owned. Extremely friendly and helpful. Would absolutely recommend to anyone who needs a U-haul
Clayton D.Great service. Met me after hours to pickup the truck to fit my schedule. Would recommend to anyone!
JOSH H.The owner is extremely diligent and responsive, and the facility upon move-in was very clean.
Privacy R. | First ImpressionsGood experience. Very accommodating to my schedule.
Tim B.One of the most professional people I have had the pleasure to be a customer of in a long time. Incredible customer service and focus.........
LISA W.