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ISAO I
Customer Reviews for AAA Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and efficient
SHARON MThe small uhaul shop that I got the utility trailer from was great! The women who runs it was really friendly and easy to work with! The rental went well and the equipment worked perfect for the job .
SKYLAR MNo hassles! Easy peasy!
KATHERINE SNancy, the lovely lady that took care of me was amazing. Thank you.
Carmielle CLocated conveniently. The business was closed. Easily and user friendly UHaul app to return the vehicle. Poor WiFi.
NOELLE HLady in charge of rental was efficient, friendly, complimentary and a pleasure with whom to work.
Gary JExperience was great
JOSE NThis location has the following: Easy access to equipment, knowledgeable staff, and seamless transactions.
MATTHEW DThe place where I picked up the Uhaul were fantastic. They answered my questions and helped me get the truck on the road. The whole trip was so much easier than I anticipated. Happy to chose Uhaul and saved a lot of money.
Philippa V10/10 Excellent customer service, convenient location
Josiah RSome garbage was left in the passenger side door. Not a huge deal but it would've been nice if it were cleaned out before I picked it up.
Derek AThe rental location and UHaul Rep Nancy was excellent. She was professional & very knowledgeable. The on line rental process had a lot to be improved on!
Jack ONancy went above and beyond to find me a trailer.
LOVONA PThe lady that took care of the paperwork was very nice and polite. I would strongly recommend this location to anyone.
LITO DThe drop off location is apparently never opened, a crucial fact that was not shared, and I had to pay an extra day waiting for someone to pick up the phone so I could drop the truck off. I called U Haul customer service to take it to a different site and that was when I found out this is a vacant drop off site. I was also told they would extend my return time, but still received a $40 additional day fee. To be fair to future customers, one should share in the return instructions that there will be NO ONE at this site, they do not answer their phone, and it is always showing as CLOSED on google. It is an empty lot on dirt with a drop box for the keys. I had to download the U Haul app to fill out the return instructions that included taking photos of all sides of the truck, interior and box. This was time consuming going through the process and again, the lack of customer service is egregious.
LYSBETH WPicking up the van was easy with great customer service. Self check out was okay but took a lot of time to download and go to the next step.
KEVIN WCLEAN WINDSHIELD INSIDE
bob kNone of the dollies or furniture covers that we ordered were present. We had to drive all the way to another location to get them which significantly delayed our move. The cab was dirty and had liquid stains on the door. No power steering. The brakes were very spongy.
INSEON YSuper experience - met in driveway by a very pleasant lady. She asked if we had a good experience, took the keys and said she would handle everything. We were on the road in minutes. Just great customer service!
Jeff TExcellent service and very helpful!
Jacqui MThe absolute worse experience and I would never recommend UHaul to anyone. I requested to speak with a manager and was told that one would call me within 24 hours. Well it has been over 72 hours and still no call. The absolute worse.
Roderick FThe service was excellent. Easy access. Will come back for future rentals.
clarke kDrop off was a breeze. Great location for Windsor.
Roger VQuick and easy. Nancy was wonderful
patrick cNicest people, easy location, great rental
Stephanie KIt was just a lot where I dropped off and never interacted with anyone.
KEVIN BThe woman who handle the truck rental was extremely helpful and made the experience simple
Thomas MWindsor gal was great
Tom MI would recommend this location to a friend. The owner was extremely accommodating and she was able to work everything out with my reservation online. I was in and out within five minutes and on with my day. Returning was just as easy and convenient. Thank you for the services you provide and the great work that your company does.
Cynthia SNothing. It was perfect.
Jocelynne FThere was no one around at 3 o'clock on a Wednesday afternoon. Being forced to use the app to drop off the equipment was a hassle when you're exhausted from moving and the cell phone battery isn't charged.
JOHN BGreat experience with Uhaul. Appreciate the great customer service. Everything was easy peasy…
Gerald HThe woman that helped me was very nice and helpful. Great customer service.
James MThe whole experience was great
Sandra PI can't recommend this location enough. The owner is awesome to work with and the local is super convenient.
Jon PNancy went above and beyond to help me with the right vehicle. Thank you for a smooth transition into my new place! Blessings, Valerie
Valerie BThe truck was very dirty inside and out. It was an older truck without the usb plugs, but that wasn't a problem. The real problem was how bad it smelled. The seats and back cargo area were very dirty and smelled AWFUL. Like it had been used to haul chickens or livestock. :(
Duncan WExcellent experience! Agent made special times for our pick-up and was a pleasure to work with! Thank you!
Rick NShe is very friendly
Francisco VLady that runs the place is wonderful
MARY MNancy is awesome. Very friendly and helpful!!!
Gregory GTrailer appeared well maintained, but was pretty dirty inside and out. Service was friendly and helpful.
Douglas MThe owner of the location is amazing and was very helpful!
Brian AThe service rep was fantastic.she made this very easy
Grant GIt was a mess to be able to return my Haul and I was charged about $200 when it was returned.
Kyline BVery weak ATT coverage so couldn’t check out on the app and had to wait to get through to an agent on the phone.
Caleb GAmazing owner and customer service will definitely come back again!
Justin AVery pleased!
Mike HThe manager was very rude has no P.R skills , I was running 2 hour late call me start off telling me how I need to tell him why I am 2 hours late I tried to talk to him and he hung up on me , I rent from Uhaul 2 to 3 times a month , I have never been treated like that so disrespectful , I guess that why this place has a lot of trucks there not rented
Terry KYour web presence makes it hard to find but I persisted because I always get friendly service from the operator. However you app which tries to eliminate customer service and forces me to use my phone in the bright sun with no interaction will make it not matter how well the place is run. It is demeaning and self serving. So it will be self service in the future. Thank you for letting me wait on me.
walter kAll staff strive for 100% customer satisfaction and succeed. Biggest improvement would be to pave the parking lot!!
Gary CVery polite, and accommodating with the return and $100 deposit refund due to cash pmnt at pick up.
Marcie SVery polite and helpful. Made return easy and fast.
Marcie S