I am giving a high rating only to the pickup location, not U-Haul in general. Ivhad a horrible customer service experience with the U-Haul company. I found out the night before I was supposed to move across the country that the car trailer we reserved would not be available and that my options were either to drive 3 hours out of my way to pick up an available trailer or use a different trailer that uhaul had already told me should not be used for our car. Furthermore, I had requested that the U-Haul pickup time be 8:00 a.m. and was not told until very late at night that the U-Haul truck would not be available until 1 pm. This was a very stressful situation for me and I did not appreciate how uhaul handled this.
Trailer Rental & Towing in Santa Rosa, CA at AAA Appliance
Moving to or from Santa Rosa, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Santa Rosa, CA 95403 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Santa Rosa, CA
Cargo trailers in Santa Rosa, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at AAA Appliance!
Utility trailers are perfect for towing large or oversize cargo in Santa Rosa, CA 95403. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at AAA Appliance provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Santa Rosa, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Santa Rosa, CA online today!
Trailer and Towing Supplies
Nancy at AAA Appliance is extremely customer service oriented. She is a wonderful representative for the U-Haul services she offers.
The location is fine if you live in the area. I made the reservation for a closer location to where I live and the day before I was informed by U-Haul that would have to drive another 9 miles to pick-up my rental. I was not happy because of the added miles and time.
Nancy provides awesome service!
Love aaa appliance. Easy, professional, always on time. Best rental location in Sonoma County.
Nancy was awesome - fantastic customer service - highly recommend!
Hours are extremely limited
Your app is awful,terrible,sucks! After spending 15-20 minutes checking in, it got the rental time wrong. Tried to edit on app,no way.Called U-Haul to change length of rental. At the same time I opened a chat. 25 mins later, response on chat.Said they would edit and send me a confirmation. Never happened. Stayed on phone for 45 mins, never did pick up.Rental before this, I reserved 3 weeks in advance. Sent 3-4 emails as date approached changing pickup location. CDay before move they wanted to send me 11/2 hrs in wrong direction for pickup. Fortunately my local dealer found a trailer for me. I used to give all 5 star ratings and I realize the are difficult times but you people are really slipping. Easier to spend a little more and go to rental yard if my time is worth anything.
Everything was fine.
The whole $19.95 per day rental is a misleading ad. Mileage, gas, insurance, environmental fee and taxes and I paid over $53 to drive 19 miles round trip for 1 hr and 20 mins. Rip off.
Very convenient. Very friendly. Exactly what I needed.
I can't say enough about the woman who helped me at this store. I don't remember her name, but she was absolutely amazing and friendly, and helped me out so much. She deserves a raise!
Nancy, the owner, makes renting a truck effortless. Thanks.
The individual who helped me at this location was Nancy. She was absolutely amazing. Incredibly knowledgeable and very nice.
U haul called the night prior to pick up at 7:00 pm to notify us the nearest U Haul center that had our reserved 6x12 unit was 1 hour drive away. This was late notice and extremely difficult timing to drive 2 hours RT in order to obtain our rental, then after obtaining The rental trailer the right side door hinge was broken, so road side assistance was called out to repair the problem, this added an additional 90 minute delay in our set up, then upon re turning the U Hail, we were asked to drop it off in a location 20 minutes further away than our original requested location of 5 min from home. In addition, the 6x12 units should have a hydraulic Jack attached to the hitch to allow for the weight distribution once loaded, instead we had to obtain our own Jack in order to raise the hitch off the connection. This added another hour set up to our trip. The equipment is dated and should be updated.
Truck was missing my pads and dolly
Best u-haul location ever! Fast and friendly,thanks Nancy!!
They vehicle definitely hadn't been wiped down or cleaned between the last person and me. Also there's a lot of fees racked into the $20 rent rate. Why not just add those fees to the rate. It would be more transparent.
Dolly and furniture pads not in truck as ordered and paid for. Mobile pick up not easy to use.
Very friendly customer service.
When I arrive at the location, the truck share app wasn't recognizing my reservation number, even though I had confirmed it the previous day over the phone. I spend 20 minutes on hold getting passed around because no one knows how to help me. A gentleman was walking me through resetting the truck share app/login information which we both knew was not going to work. Luckily, the lady who runs this location happened to show up to take the trash out. She was nice enough to start a new reservation for me (says this happens all the time with the app). Nearly an hour later and I finally have the keys to the uhaul. When I turn it on, the check engine light is lit up. I drove the uhaul to Petaluma and back but felt very unsafe the entire way. I have used uhaul in the past and never had any issues like this so I am dissatisfied with my experience.
the mobile checkout process was easy and hassle free. thanks
App Checkout was a little tedious but it worked
Fantastic service, would use again.
I feel as though the 19.95 sign on the side of the truck is false advertising based on $122 for one day.