Quick service and professional staff!
Evan K
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck rental went very smooth and the staff were very professional.
James MI started using this location a year ago and I have not gone anywhere else! I always receive good CUSTOMER SERVICE. I like the way the service is presented. I just rented the Cargo van for a distance trip and I was so impressed on how that van handled the highway, as well as having enough space. Thank you. India WilliamsHreen 619 862 4790
India WBoth Mark and Dillon Were Great and Helped Me In Every Way
ANTHONY cVery helpful!
Richard LFast service
Bui TVery flexible and understanding of needing times extended
Kassandra LNothing. Excellent service. In and out of the facility quickly. Employees were friendly and helpful.
Steve UForced me to take a trailer that had wiring issues for the rear lights and told me to just use flashers. I feel like they wanted to get rid of the trailer because it needed work and it was a one-way rental.
agnes rOvercharged for gas
Aaron MThe U-Haul was great and they are very pleasant with great customer service. Rental process was smooth and painless!
Patrick SDylan and his associate were extremely helpful and knowledgeable. Thankful for them!
Jared SDog shit all over the ground near the trailers. Staff seemed unfazed, said the owners let their big dogs run loose but didn’t pick up after them.
Christopher H5 stars definately will recommend.
Jesus MThe rep was great
Tionne JI received a call the day prior to my reservation and was asked to come in an hour later than anticipated. I adjusted the day to accommodate this request. Once I arrived, I was informed they did not have any utility dollies, which I have rented two of. They asked if they could supply furniture dollies to make up for the inconvenience. Again, I said yes to the request, mostly because I needed some sort of dolly for the furniture I was moving. They only provided me with one furniture dolly and said they don’t get any others. This ultimately required me to go purchase a dolly for $80 to assist in our move. I have another reservation at the same place this week and rented dollies on the reservation.
Triston MFast service and such a kind gentleman who helped me!
ALICIA OEfficient and pleasant staff.
MARCELLE EIt's just a tow yard so there is no parking for a big truck. Don't try to drop off after hours the website wouldn't allow it at this location. Came back in the morning. I pulled in and the guy walked straight up to the truck and handled my return right away.
Daniel LDillon was beyond helpful. He made drop off seamless.
GREGORIO AExcellent service
Dave sI was a little leery going in. The store being a "Recovery Service" is high security, and not a shop you can just walk into, was somewhat off putting. There wasn't a bell to ring or anything to announce our arrival, but someone saw us on the video camera and came out to greet us. The guy who helped us was friendly and professional. Since I didn't have my hitch ball with me, he let me borrow one. He asked when we would be returning the trailer. I told him about 2 hours. He said, that they close at 5:00, but not to worry if we were late because someone would still be there. He hooked everything up, checked to make sure it was working, and sent us on our way. When we returned 90 minutes later, they came right out to greet us, opened the gate, removed the trailer, thanked us, and sent us on our way. He was also friendly and professional. We will definitely use this location again, and will recommend it to anyone in need of a U-Haul.
Aaron GThe key drop could not be found. We weren't sure where to park the truck. The signage was minimal. The saving grace was that there was an employee heading to his car at the end of the day, so we were able to give him the key. The outside of the building looks pretty derelict.
MERCEDES HEasy. They actually pick up the phone and you can speak with a human during business hours 7 days a week. Reserved online, confirmed on phone. It's not $20/day, but it seemed reasonable for a reliable vehicle and the miles and time we needed. This location is close and convenient for us. They have always been great to work with. Thank you!
Suzette KIf I reserve equipment I should be given the equipment. Shouldn't be told that someone else took it. What is the point of a reservation.
Matthew MThe location on Mission Gorge Rd. has the best customer service. I would recommend everyone that I know to this U-Haul location. .Thanks for fulfilling all my needs for my business.
VARONIA GBest uhaul locations in SD.
antoine mI am so disappointed with you. You have gotten so much service from us and would never recommend you again.
PAULA BGreat employees
Aaron CAbsolutely amazing service. Kind. Knowledgeable and courteous. I highly recommend this location to all my friends and clients. - Antoine With” Brawn & Brains Moving & Packing Services.” Military Vets
antoine mWhile most of the vehicle was clean, after driving it a short distance to my house to load the vehicle a million ants were all over the driver side door inside the truck, I had to spray with bug killer so they would not infest the rest of the truck and my belongings.
Sherry LThe condition of the location was suspect on arrival, but the staff made up for it. Very nice and helpful 👍 easy return process. It was very confusing going up to the building because there's no entrance. You have to call a number to get assistance. That was awkward. It was a nice ending to a rough trip.
JARROD RYou should have unlimited miles or you should have 600 miles for free.
Prather JI hadn't reserved the van ahead of time, but that didn't matter. I was able to rent it for the afternoon with no trouble at all. The guys were friendly and helpful.
CHRISTINE HBooked for 8.30AM but had to wait until 9AM for store to open
Tung NI'm guessing there have been security issues at this location because it is wrapped in barbed wire and there wasn't really an office for the public to go into which is why I gave the "no" on the clean and inviting question. Regardless, the guy that processed my return was very helpful and friendly. He gave good instructions for where to leave the truck and processed the return quickly. I don't know the guy's name, but his customer focused attitude is the reason why I would recommend this location to a friend. My reciept suggest it was that MCavalier processed the return if that helps.
RUSSELL KI’d reserved 1 set of moving pads (6 total) for $5. Although when picking up I received the max amount of 36, which was $30. I’d set it up on website before arriving so I’d assumed whatever was pre populated would be what I was getting. So I overpaid by nearly $25 and I had way too many moving pads.
Ahmand WFriendly and helpful people. Great vehicle that was very clean.
Andrew BThe young man helping me with fast and efficient both on pick up and drop off wonderful service.
janet jVery helpful and kind
James LU-Haul changed my equipment and location as I showed up to pick up my original equipment at my original location. This was all during traffic rush hour. Also, the smaller equipment required me to incure additional costs in moving labor, equipment mileage, and time.
Luis HThe location has fences up and no lobby. Was a little hard to understand where to check in, but a very helpful attendant soon appeared and took care of me. Was a good experience.
Paul SSmooth rental, good price, friendly service. Couldn’t ask for more.
RUSSELL DGreat Customer Service! Quick, Efficient and Friendly ! (I think his name was Dylan?)
Dennis VThe individual who helped me seemed put out that I asked for a printed copy of the check in form.
NATHANIEL JQuick and easy, GMC vehicle in great condition. No counter at this location but no problem, the gentleman running the business came to meet me out front swiftly and was kind and prompt.
Jacob BClose location and easy process.
Chris JMarco an excellent employee so my visit from Hawaii he always takes care of my U-Haul needs
James RThe kid who greeted me was great! Very professional and seemed to like his job.
Terrey BIt was closed to the public and could only check in outside with a rep. The process wasn't long but very different.
TINA BFast and easy equipment was top notch and so were the customer service staff. Would definitely recommend and use this location again!
Matthew CThe U haul app freezes and or crashes through my Verizon network which becomes extremely frustrating and annoying when trying to return the truck through the app. Took my more than 7 attempts.
Marco SMarco was very accommodating and great customer service.
Rommel M