Customer Reviews for ABC Mini Storage Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful

Rating:

5.0

My rankings above only reflect one teammate, Wayne at the Mandeville store. I reserved a 26" truck in Mandeville for Friday 3/29 & returning it 24 hours later Saturday. When I realized it was more likely a 2 day move, I tried to modify my reservation for the 26' truck for 2 days but was told they didn't have a 26' truck available for rent for 2 days but they could accommodate me with a 20' truck for 2 days. However, I'd have to drive 20 miles from home to pick it up, although the rep said she'd waive the truck mileage when I returned it which I really appreciated. I got to the Lacombe store around 11am since I needed the truck earlier in the day to load & dump a full truck of junk before the junk yard closed at 5:30pm so I could spend the next day moving all my contents to a new address 2 miles away from the home I was living in. However, Friday 3/29 was the day all computers with U-Haul went down. I sat at the Lacombe store from 11am until 2pm & remained calm the entire time. Even when the Lacombe agent kicked me out of the office at 2pm because she had another job. One employee who demonstrated exceptional 5 Star customer service was Niya. She found the Lacome truck for me although I could never rent it while it sat in the parking area. Niya apologized on behalf of the 1st employee's conduct & then found a 20' truck for 2 days at the Mandeville store where I originally made the reservation for a 26' truck for 1 day then tried to change it. Although Niya was pleasant, courteous & truly went out of her way to assist me, her actions also prevented me from returning the truck after 2 days. I actually kept the 20' truck for 3 days & this is why. 1st - due to the longer drive & 3-hour computer malfunction Friday when the reservation should have begun at 11am or earlier from a store 30 minutes away in Lacombe opposed to only 5 minutes in Mandeville where I made the original reservation (I was still grateful Niya found a truck or so we both thought so? After Niya finally found a 20' ft truck in Mandeville and myself driving the truck away from the store at approximately 3pm it didn't give me the time to load & empty it before the junk yard closed at 5:30pm putting me even further away from a 2 day move. By the way, Wayne at the Mandeville store was a rock star! 5 Star customer service throughout my experience there. 2nd, While Niya demonstrated excellent customer service skills, where she failed was trying to do business with a customer. While on the phone with Niya driving from Lacombe back to Mandeville where I live & discussing the issues of the Friday debacle, I said to her after finding out she lived in the general area "this is going to be a random question", but would you know anyone who'd like a free large China cabinet in great condition. She gave me her cell# and asked me to send her pics of the cabinet. I did since the pics were already on my cell phone and she immediately responded by text that her husband would be at my house for 9am sharp Saturday to pick it up in his silver Toyota Titan truck. It was one of a few items I couldn't sell or donate fast enough since the new owner requested within 12 days of making an offer & me accepting it, he wanted me to find a new place to live and leave the house empty & cleaned by Sunday night 3/31. I waited for hours hoping her husband would show up while calling & texting but she just ghosted me? Had she just called or texted & said prior to 9am her husband couldn't make it or they decided otherwise it would have given me more time to find someone else to donate it too. Remember, it's Saturday 3/30 & the house not only needed to be emptied of everything after spending all morning at the dump which should have taken place the day before, I had to ensure it was completely clean, not that the truck was required for that. I just felt how it was handled Friday with a 3-hour computer crash with ZERO other options available to rent a truck, the Lacombe store teammates lack of urgency & the other teammate getting involved with a customer's property played a large role in me paying for the 3rd day. In this customer's point of view & evaluation, Wayne at Mandeville scored 5+ Stars. Should be a trainer if possible. I would have given Niya 5+ Stars but her actions ghosting or blowing me off which cost me additional time knocked her score down to 4 Star service. I'd give the office teammate at the Lacombe store 3 Stars. She was kind enough but just didn't show empathy or urgency to correct the computer problem (paper contract) to assist me in renting a truck to move everything out of a 2200 sq ft home.as quickly as possible or showing more initiative to rent me the 20' truck sitting in front of her store?? By the way, both Joseph & Laura who I spoke to on the phone Saturday & Sunday respectively, were both cooperative & empathetic to my plight. 3rd - I reserved the largest truck available, the 26' truck because I knew to move a 2200 sq ft home in 2 days I needed the largest truck possible. I was left thinking due to the constant issues I experienced with U-Haul the next time I need to rent a truck I might try Penske or just call Wayne's store first & if he can't help, then call Penske.

Rating:

5.0

wonderful experience.

Rating:

5.0

So easy, convenient and clean. Will definitely use this location again. The owner is very efficient too.

Rating:

5.0

Great service.

Rating:

5.0

The only issue that I saw was on the car dolly that I rented the straps that go over the front tires when you go to tighten them up they were real Rusty and worn out. I would highly recommend changing them.

Rating:

5.0

The trailer was fine, looked like they had just put new tires on it.

Rating:

5.0

Very smooth process and friendly service.

Rating:

5.0

Very quick and good

Rating:

5.0

Wayne is a pleasure to work with!

Rating:

5.0

Super friendly, fast and dependable service!

Rating:

5.0

No improvements needed. Nicest people and extremely professional

Rating:

5.0

Super service!

Rating:

5.0

Wayne went out of his way to ensure that a trailer was reserved even after hours.

Rating:

5.0

Wayne was very helpful and a pleasure to work with

Rating:

3.0

Everything was good. Just wanted to let you know that we were really impressed with the 5x8 with the back door being a ramp. Very helpful when packing heavy boxes. First time using one. Hope Uhaul will make more.👍🏻👍🏻

Rating:

5.0

they were excellent !

Rating:

4.0

The 20 foot truck pulled to the right the entire 9 hour drive. It was very tiring to manage it. Also, the interior of the cab smelled very bad like chemicals covering up smoke or grass orders.

Rating:

5.0

Always excellent service at this location. Highly Recommended!!

Rating:

5.0

Leaked water badly. Big mess. Staff at the location was great but leaky trailer

Rating:

5.0

Great service. Super helpful

Rating:

5.0

The sales associate was very helpful.

Rating:

5.0

Outstanding experience from pickup to drop off…thanks to all!

Rating:

5.0

Excellent Staff

Rating:

5.0

I use U-Haul 4-6 times a year. Would like if you kept my license & credit card on file, like AMAZON or just about EVERY retailer does.

Rating:

5.0

Always a pleasure to do business with Pam and their facility. Never had a problem and will always use them when needed..

Rating:

4.0

Everything with the rental worked well. The staff was accommodating and willing to help solve problems or even perceived problems with a minimum of effort. But upon returning the rental, I was charged for gas even though I Had drive 12 miles and put in 2 gallons of gas. On the positive side the refunded the extra charges fairly quickly. But had I not noticed the extra charge it probably would have not been corrected.

Rating:

5.0

Always friendly and helpful staff. Fast and efficient service.

Rating:

4.0

I was disappointed to see an insurance coverage of $8 on the bill, which I had not requested or wanted. I should have checked the invoice before I left with the equipment.

Rating:

5.0

This was an excellent rental. Great service and very helpful. Five stars 🤩 this was my second time using them. An asset to U haul

Rating:

5.0

Great place to rent from! Well equipped, staff knew their Uhaul history very well! Processed charges quickly, even on a weekend! I was lucky to find this business last minute to help with my local moving needs!

Rating:

5.0

It was great. The owner was so helpful and kind really wonderful service 🤩 very efficient and knows everything to do a great job. Many thanks from an elderly handicapped widowed lady.

Rating:

3.0

I was charged for more mileage than was used, can’t get the owner to respond. Also my credit card was charged and I never did receive a final invoice. Will not go back to this place.

Rating:

5.0

Very happy with the service.

Rating:

5.0

Very friendly and fast service.

Rating:

1.0

I didn’t purchase the safe move coverage Please refund it

Rating:

5.0

Truck cleaner, there was still trash in it when I picked it up. Designated parking for picking up the truck.

Rating:

2.0

Did not tell me about clean up fees !was2995 plus mileage ended up being 78 dollars

Rating:

5.0

Very easy to work with them.

Rating:

4.0

See above

Rating:

5.0

Excellent. Highly recommend.

Rating:

5.0

Very happy with this experience. Organized, professional and very friendly.

Rating:

5.0

We LOVE this place! Staff is super friendly!

Rating:

5.0

Wayne was awesome!!

Rating:

5.0

Super easy, fast friendly, no issues excellent to deal with

Rating:

5.0

I use this location all the time. Everyone there very helpful and professional.

Rating:

3.0

Not worth the inflated price that they charge

Rating:

5.0

Nothing. Everything was as expected with the bonus of friendly, helpful personnel. :-)

Rating:

5.0

Great company

Rating:

5.0

The staff is friendly and accommodating.

Rating:

5.0

Great customer service!

Rating:

5.0

Dropped off when the facility was closed.

Rating:

5.0

Wayne and his team are super friendly, and easy to work with. Will definitely use them again!

Rating:

5.0

Excellent customer service. Highly recommended!!

Rating:

5.0

I have rented this storage for almost 25 years and the folks there could not have been nicer to my family. Not once did I ever have a conflict, they are the most loyal folks ever and I was proud to be a customer.

Rating:

5.0

Truly a lovely facility with lovely folks

Rating:

5.0

Wonderful people

Rating:

5.0

Great location and price! I would use them again