Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)

596 reviews

901 E Morton   Jacksonville, IL 62650

(217) 243-2710

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(217) 243-2710

901 E Morton
Jacksonville, IL 62650

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I took it back late at night nobody there

Steven P 
Rating:
5.0

Nothing

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Sasheen K 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Nothing at all here at ab&c

CHRISTOPHER T 
Rating:
3.0

Customer did not leave a comment.

GEORGE C 
Rating:
5.0

Nothing every thing was great

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

SCOTT D 
Rating:
4.0

Allow more free miles

JAMES E 
Rating:
5.0

The desk help and other staff were so friendly and helpful.

RANDALL C 
Rating:
5.0

Customer did not leave a comment.

TAMIE T 
Rating:
1.0

Customer did not leave a comment.

TERRIKA M 
Rating:
5.0

Once again ain’t have nothing to say bad about this location, they’re so kind and the front desk lady she’s awesome

RUDDY D 
Rating:
5.0

Lo me hour que ha hecho es el self-checkout eso evita que los clientes perdamos mucho tiempo. Hasta el momento estoy viper cómodo como esta.

Ruddy D 
Rating:
5.0

We dropped it off while they were closed.

JONATHON M 
Rating:
3.0

Customer did not leave a comment.

Craig A 
Rating:
5.0

Customer did not leave a comment.

GUY N 
Rating:
3.0

Customer did not leave a comment.

VICTOR K 
Rating:
5.0

Customer did not leave a comment.

BIANCCA B 
Rating:
5.0

Customer did not leave a comment.

NICOLE L 
Rating:
5.0

Customer did not leave a comment.

TAMIE T 
Rating:
5.0

Customer did not leave a comment.

SCOT R 
Rating:
5.0

Customer did not leave a comment.

Anna M 
Rating:
4.0

hard to get someone to answer the telephone

Larry P 
Rating:
5.0

Great customer service! Thank you.

CRYSTAL B 
Rating:
5.0

Customer did not leave a comment.

Todd W  |  Overall Experience 
Rating:
4.0

When using the U-Haul phone application, it asks for photos of the truck, all 4 sides, inside, and the odometer. The application did not accept the photos taken. Issue with the application.

Debra R 
Rating:
5.0

Customer did not leave a comment.

KENNETH T 
Rating:
5.0

nothing. great service was provided!

david C 
Rating:
4.0

Nothing, everything was great

RITA M 
Rating:
5.0

Customer did not leave a comment.

Alicia F 
Rating:
5.0

The lady that helped me was very accommodating.

WILLONTE C 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H 
Rating:
2.0

Customer did not leave a comment.

Tina T 
Rating:
5.0

Customer did not leave a comment.

SCOT R 
Rating:
5.0

The person handling the rental was friendly and efficient.

FREDERIC L 
Rating:
5.0

Have the right equipment. On place or bring equipment where we need. With out charge. Like what they charge me . Miles. For me to get the equipment.

CESAR M 
Rating:
5.0

The staff was very helpful. Overall, it was a wonderful experience. I will definitely be using them again.

Jeffrey S 
Rating:
5.0

The mobile pick up process was overly complicated and took over an hour to complete. Entered information multiple times and had to call 1-800 to complete and had to start over from the beginning. Will not use the app again.

James M 
Rating:
5.0

Customer did not leave a comment.

Guy M 
Rating:
5.0

Customer did not leave a comment.

RUBY W 
Rating:
5.0

Customer did not leave a comment.

KARI F 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
1.0

I got put on hold for 3 hours them they hung up on me amd I had to. Call back and start all over again. Then had to pay for a hotel room so I lost money there. And my paid help had to leave for another job so I just got all around robbed for my money for using you guys. Now your wanting me to pay you for 145 dollars extra after what I went thru? Are yu guys insane

Penny S 
Rating:
5.0

Customer did not leave a comment.

BRANDON P 
Rating:
4.0

Customer did not leave a comment.

JASON M 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
4.0

All was well. The first trailer had issues with the hitch and staff was quick to remedy it.

JANET M 
Rating:
5.0

Customer did not leave a comment.

CRAIG C 
Rating:
5.0

It a good place to rent and move stuff

Alex S 
Rating:
4.0

Customer did not leave a comment.

Rebecca H 
Rating:
5.0

Customer did not leave a comment.

TOLLIE E 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

Melissa N 
Rating:
5.0

This location, and staff are excellent. They take the renter's needs into consideration and do everything they can to make things available and accessible. I have a corporate account, but I have had nothing but problems getting trailers where I want them and when I want them. I would rather pay non-corporate rates and get what I need. If it weren't for places like this location, I would not use U Haul !

Rodney A 
Rating:
5.0

Thank You!

marcy r 
Rating:
2.0

The gas was off quiet a bit, just was a crappy experience. The lady we rented from acted mad I was there to rent.

Rashelle Y 
Rating:
5.0

Customer did not leave a comment.

Guy M 
Rating:
3.0

Smaller trucks

Brent L 
Rating:
5.0

Great to work with

Gary C 
Rating:
5.0

Customer did not leave a comment.

Warren N 
Rating:
4.0

Customer did not leave a comment.

Jericho M 
Rating:
4.0

She was very friendly and knowledgeable; she explained that my receiver was installed upside down.

will s 
Rating:
5.0

Inside of trailer needed broken glass swept up

Larry P 
Rating:
3.0

Lady at front was awesome.

Dana F 
Rating:
5.0

Customer did not leave a comment.

Aleta C 
Rating:
5.0

Our experiences with the storage units have been good. The drive certainly needs maintained! The staff is always friendly and helpful.

Rodger L  |  Overall Experience 
Rating:
5.0

Great customer service and was very helpful.

LAWRENCE W 
Rating:
5.0

Customer did not leave a comment.

Guy N 
Rating:
5.0

excellent service

Bryan M 
Rating:
5.0

Everything else went good

Annette D 
Rating:
5.0

Customer did not leave a comment.

Jo L 
Rating:
5.0

Very friendly staff and it was an excellent experience.

Michael A 
Rating:
3.0

Your app sucks.

Teagan S 
Rating:
5.0

Customer did not leave a comment.

Kyle M 
Rating:
3.0

Still wouldn't recommend uhaul to even an enemy

Joellen M 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

The lady who took care of me was great. Convenient location.

John F 
Rating:
5.0

Customer did not leave a comment.

Nicole P 
Rating:
5.0

very pleasant lady

Larry P 
Rating:
5.0

Customer did not leave a comment.

WILBERT B 
Rating:
1.0

The vehicle was rented to us with glass in the seat and under the seat

Elijah E 
Rating:
5.0

What you can do to improve for the next customer is make it simpler for your associates to accommodate the customers. We wanted a 15 but there was only a 26 available. After the wonderful gentleman entered in some of my information I received a call from a regional representative stating they could get me in that 26 for the 15 price… great! Then almost 45 minutes later, after several calls to other stores and representatives, the gentleman was able to get that honored on his end.. something with the software? He was frustrated but kept his composure. He was very professional and made us feel welcome and appreciated. You as a corporation should make it easier for all of your representatives to adjust price. At the end of the day you’re not loosing anything by doing this.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

tonya r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
3.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

Tifany O 
Rating:
1.0

Shitty place poor service and way to expensive plus overcharge me and I only found that out when I went to drop the truck off to a different location I will not be using them anymore

Julie W 
Rating:
5.0

Love the new machine's a lot of power and real tires not the old racing slicks.

James K 
Rating:
5.0

Easiest drop off ever!

Kent S 
Rating:
5.0

Just keep up the good service, it was excellent.

charles b 
Rating:
1.0

Unit was broken into stuff was taken I wasn't notified. I lost clothes, vintage jewelry, art supplies, blankets suitcases, household goods not to mention sentimental things accumulated and saved over the years. No offer of retribution or anything, just " well make a police report" and our camera doesn't go that far. And it's been a week no deposit back yet

Linda E  |  Overall Experience 
Rating:
5.0

Very easy to check out and the staff is very friendly and helpful thank you so much

George P 
Rating:
4.0

Customer did not leave a comment.

Arthur L 
Rating:
5.0

Customer did not leave a comment.

Alfred C 
Rating:
5.0

Customer did not leave a comment.

Doren S 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
5.0

Customer did not leave a comment.

Teresa S  |  Overall Experience 
Rating:
3.0

I have no problem with this location in particular. I had called my preferred location in advance to ask if ramps were available with the trailer. I was told the back door lowered to form a ramp. NOT TRUE! It is a real problem when loading and unloading a very heavy piano. We were also very shocked to discover there was no jack on the trailer. Had a wheel locked up or some other problem on the road we would have been screwed with no way to drop the trailer! We might have needed to drop the trailer at our destination for a bit but that would have been out of the question. Both of these issues make me hesitant to rent from UHaul in the future.

Donnie V 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

Mallory M 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Staff was extremely helpful with my return

Rebekah T 
Rating:
5.0

See you next year in April

Jacqueline H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay F  |  Overall Experience 
Rating:
5.0

1. Gutters are full and overflow during rain. Inside was dry and ok. 2. Lighted, but not visible from road, no cameras, felt uneasy visiting after dark. 3 & 4. Access/communication with office staff was easy & helpful, storage units accessible 24hrs.

John D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole H  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and polite. Monthly rent for the storage unit was very reasonable.

Amanda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN S  |  Overall Experience 
Rating:
5.0

The staff were great in answering our questions and helping us obtain a unit. We’ll be back next year to rent another one!

Robin M  |  Overall Experience 
Rating:
5.0

The locker was wet idk what leaked but there was mildew in my storage and I went to pick up a tote and it was completely soaked on the side and bottom idk if it was from rain or what but there definitely had a leak some where also it could use a light inside and spiders were everywhere

Tyler S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom T  |  Overall Experience 
Rating:
5.0

Great place and extremely helpful. Would highly recommend.

Todd S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melanie h  |  Overall Experience 
Rating:
5.0

The unit had a roof leak. Some of my belongings were ruined. I left photos and the cost of repairs. Will I be reimbursed? Thank you. Christine Littig

christine l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett S  |  Overall Experience 
Rating:
5.0

Sherry is a breath of fresh air. Always going out of her way to help us out, and insure everything is perfect. Letting us know of all the benefits available to us. If you need storage for anything. If you go somewhere else you are making a mistake. The facility is alway clean. And Sherry is always there to help out any way she can. Security is paramount and we have never had to worry about out things. I recommend her place to anyone looking to store anything. If you are looking for a clean, well ran, secure place this is the one..

Auction -  |  Overall Experience 
Rating:
5.0

The staff was super nice and always helpful. We had a wonderful experience with ABC storage. We had storage there since 2014 until now and David and I want to thank you for being there and having reasonable prices. If we ever need storage again we would come back . Thank you . Klinebough

William K  |  Overall Experience 
Rating:
4.0

I found my experience with this storage company to be above average. Everything was fine. I had no problems at all.

Nancy M  |  Overall Experience 
Rating:
5.0

Very well run no problems would recommend to anyone

jason l  |  Overall Experience 
No reviews have been submitted for this location.
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