Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy from start to finish besides the lock combination not being the correct one given. Customer service fixed it right away.

Rating:

5.0

They were so helpful, friendly and accommodating!!!! I haven't had an experience like that at ANY business in quiet a while

Rating:

4.0

U-Haul had no dash lights except the odometer. Driving in the dark sucked not being able to read the speedometer.

Rating:

5.0

Friendly and helpful.

Rating:

4.0

A fairly wide variety of trucks and trailers. It is quite a process to get everything buttoned up and signed out. Start the process an hour in advance to get the paperwork done and photos taken etc. avoid times around lunch hour if possible.

Rating:

5.0

I feel terrible for forgetting, but I believe her name was Katie. The woman working the desk was there to answer all of my questions and was a huge help. This is the first time I’ve ever rented U-Haul and had my refund back the same day. I’ll definitely be using this location in the future if needed!

Rating:

4.0

I took it back late at night nobody there

Rating:

5.0

Nothing

Rating:

5.0

Nothing at all here at ab&c

Rating:

5.0

Nothing every thing was great

Rating:

4.0

Allow more free miles

Rating:

5.0

The desk help and other staff were so friendly and helpful.

Rating:

5.0

Once again ain’t have nothing to say bad about this location, they’re so kind and the front desk lady she’s awesome

Rating:

5.0

Lo me hour que ha hecho es el self-checkout eso evita que los clientes perdamos mucho tiempo. Hasta el momento estoy viper cómodo como esta.

Rating:

5.0

We dropped it off while they were closed.

Rating:

4.0

hard to get someone to answer the telephone

Rating:

5.0

Great customer service! Thank you.

Rating:

4.0

When using the U-Haul phone application, it asks for photos of the truck, all 4 sides, inside, and the odometer. The application did not accept the photos taken. Issue with the application.

Rating:

5.0

nothing. great service was provided!

Rating:

4.0

Nothing, everything was great

Rating:

5.0

The lady that helped me was very accommodating.

Rating:

5.0

The person handling the rental was friendly and efficient.

Rating:

5.0

Have the right equipment. On place or bring equipment where we need. With out charge. Like what they charge me . Miles. For me to get the equipment.

Rating:

5.0

The staff was very helpful. Overall, it was a wonderful experience. I will definitely be using them again.

Rating:

5.0

The mobile pick up process was overly complicated and took over an hour to complete. Entered information multiple times and had to call 1-800 to complete and had to start over from the beginning. Will not use the app again.

Rating:

1.0

I got put on hold for 3 hours them they hung up on me amd I had to. Call back and start all over again. Then had to pay for a hotel room so I lost money there. And my paid help had to leave for another job so I just got all around robbed for my money for using you guys. Now your wanting me to pay you for 145 dollars extra after what I went thru? Are yu guys insane

Rating:

4.0

All was well. The first trailer had issues with the hitch and staff was quick to remedy it.

Rating:

5.0

It a good place to rent and move stuff

Rating:

5.0

This location, and staff are excellent. They take the renter's needs into consideration and do everything they can to make things available and accessible. I have a corporate account, but I have had nothing but problems getting trailers where I want them and when I want them. I would rather pay non-corporate rates and get what I need. If it weren't for places like this location, I would not use U Haul !

Rating:

5.0

Thank You!

Rating:

2.0

The gas was off quiet a bit, just was a crappy experience. The lady we rented from acted mad I was there to rent.

Rating:

3.0

Smaller trucks

Rating:

5.0

Great to work with

Rating:

4.0

She was very friendly and knowledgeable; she explained that my receiver was installed upside down.

Rating:

5.0

Inside of trailer needed broken glass swept up

Rating:

3.0

Lady at front was awesome.

Rating:

5.0

Our experiences with the storage units have been good. The drive certainly needs maintained! The staff is always friendly and helpful.

Rating:

5.0

Great customer service and was very helpful.

Rating:

5.0

excellent service

Rating:

5.0

Everything else went good

Rating:

5.0

Very friendly staff and it was an excellent experience.

Rating:

3.0

Your app sucks.

Rating:

3.0

Still wouldn't recommend uhaul to even an enemy

Rating:

5.0

The lady who took care of me was great. Convenient location.

Rating:

5.0

very pleasant lady

Rating:

1.0

The vehicle was rented to us with glass in the seat and under the seat

Rating:

5.0

What you can do to improve for the next customer is make it simpler for your associates to accommodate the customers. We wanted a 15 but there was only a 26 available. After the wonderful gentleman entered in some of my information I received a call from a regional representative stating they could get me in that 26 for the 15 price… great! Then almost 45 minutes later, after several calls to other stores and representatives, the gentleman was able to get that honored on his end.. something with the software? He was frustrated but kept his composure. He was very professional and made us feel welcome and appreciated. You as a corporation should make it easier for all of your representatives to adjust price. At the end of the day you’re not loosing anything by doing this.

Rating:

1.0

Shitty place poor service and way to expensive plus overcharge me and I only found that out when I went to drop the truck off to a different location I will not be using them anymore

Rating:

5.0

Love the new machine's a lot of power and real tires not the old racing slicks.

Rating:

5.0

Easiest drop off ever!

Rating:

5.0

Just keep up the good service, it was excellent.

Rating:

1.0

Unit was broken into stuff was taken I wasn't notified. I lost clothes, vintage jewelry, art supplies, blankets suitcases, household goods not to mention sentimental things accumulated and saved over the years. No offer of retribution or anything, just " well make a police report" and our camera doesn't go that far. And it's been a week no deposit back yet

Rating:

5.0

See you next year in April

Rating:

5.0

1. Gutters are full and overflow during rain. Inside was dry and ok. 2. Lighted, but not visible from road, no cameras, felt uneasy visiting after dark. 3 & 4. Access/communication with office staff was easy & helpful, storage units accessible 24hrs.

Rating:

5.0

Staff was very accommodating and polite. Monthly rent for the storage unit was very reasonable.

Rating:

5.0

The staff were great in answering our questions and helping us obtain a unit. We’ll be back next year to rent another one!

Rating:

5.0

The locker was wet idk what leaked but there was mildew in my storage and I went to pick up a tote and it was completely soaked on the side and bottom idk if it was from rain or what but there definitely had a leak some where also it could use a light inside and spiders were everywhere

Rating:

5.0

Great place and extremely helpful. Would highly recommend.

Rating:

5.0

The unit had a roof leak. Some of my belongings were ruined. I left photos and the cost of repairs. Will I be reimbursed? Thank you. Christine Littig

Rating:

5.0

Sherry is a breath of fresh air. Always going out of her way to help us out, and insure everything is perfect. Letting us know of all the benefits available to us. If you need storage for anything. If you go somewhere else you are making a mistake. The facility is alway clean. And Sherry is always there to help out any way she can. Security is paramount and we have never had to worry about out things. I recommend her place to anyone looking to store anything. If you are looking for a clean, well ran, secure place this is the one..

Rating:

5.0

The staff was super nice and always helpful. We had a wonderful experience with ABC storage. We had storage there since 2014 until now and David and I want to thank you for being there and having reasonable prices. If we ever need storage again we would come back . Thank you . Klinebough

Rating:

4.0

I found my experience with this storage company to be above average. Everything was fine. I had no problems at all.