There were no major issues with the truck. There was some dried mud in the driver's area that the previous user didn't clean. The employee at this location was super helpful and friendly!Katie A.
Moving Truck Rental in Jacksonville, IL at AB&C Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jacksonville, IL 62650
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Be honest and transparent regarding gas gauge readings.Sam H.
Received a text while I was driving telling me to check the equipment. By the time I got stopped the link had expired. Then I received a text telling me to check in when I dropped off the truck. I was told that I would be contacted by a person that would ask for certain bits of information so that I could certify the drop off. I followed the directions but no one called. I made an extra trip into town to certify the drop off and the clerk told me she had never heard of such a thing. This is very confusing.Bonnie F.
As long as you go in person!Steven S.
Staff very friendly and helpful.Karen H.
There are no improvements needed. I was super impressed. I had to call for help miltiple times, and each time I received quality customer service each and everytime.Amber T.
The woman that was working there could've been nicer. She seemed like she didn't care if we got a truck or not. She was almost kind of grouchy.Rhonda H.
At first we had great service didnt have a problem picking up uhual. Then when we went to return it we still did good. But because no one told you about the minutes we were charged for a extra day because we had it a extra 15ish mins. So me and my mom went out there to get it fixed because they tried to charge me close to $300 for this uhaul. Well the women behind the counter helped to fix the problem. But as I checked my bank account on 1-8-2021 not only did they take out the original price on the original contract but they also took out the extra day and took out the new amount that they charged me. So now my bank account is so far negative $251.82 that not only will I not have a check but I'm gonna get slapped with a $30 surcharge for being negative!Joshua B.
All good! Got an immediate call back when I called to ask where to drop it off in the lot.JONATHAN B.
very satisfied.Matthew H.
Would prefer if the location wore masks. Otherwise, they were friendly and very helpful.TRESSMAN G.
Everything was what it was supposed to be. No issues whatsoever. Great people to work with.Steve H.
Truck was VERY low on oil - below the fill line. (Renter is airline mechanic who checks the fluid levels of everything he rents/drives.) Key was not ready in contact-less payment door thing; we had to see a person. Truck was ready and easily found; staff were very nice.Merle B.
Excellent customer service from mike. Was extremely polite very friendly and easy to talk to.jaydison C.
They were on top of everythingJeffrey C.
The lady that got me all taken care of was real nice and professional!! The truck had a slit in top I covered with some tape due to rain but it just kept falling of so I gave up! Other than that great person to work with! I thank you if I could remember her nameFranklin D.
People were very friendly and helpful. The staff made sure that the experience was positive.Lynn B.
We had no idea that this location would be closed and no one to assist with helping to unhitch the trailer.thomas C.
The locations that I picked Up and dropped off the 15 foot truck were very nice. There were 2 U-haul locations available in my town, however; neither had the truck I needed and I was not notified of this until the day before I left. I had to find someone to drop me off 30 miles away at a pick up site. I did not have time to look for alternative competing businesses with such short notice. I was compensated the additional mileage to travel and atleast the truck size I needed was available.Mary B.
I rented through a 3rd party servicer and he was very knowledgeable and friendly!! Would definitely recommend when someone asks where to rent a truck.Michele S.
Nicest, most helpful people!LISA G.
I was charged an additional $21 after I settled at $192.90. I refueled the truck back at 3/4 as I was asked to do, returned the truck that evening and no one lets me know that they charged my card again.Michelle F.
There was cockroaches in the back of the uhaultiffany I.
AB and C storage employees are awesome. They are very kind and helpful. I definitely recommend them for all your moving and storage needs Thank you all so much !!! J. WillrettJanet W.
I will never use Uhaul again. I was charged for gas replacement and cleaning. I topped the gas tank off right before I dropped the Uhaul off. We also cleaned the whole truck out right after emptying our last load. I am just amazed that you get away with this kind of service actually. Very, very disappointed and angry. You are stealing money!!! I was advised to call the BBB so no one else would be taken advantage of....what do you think?Mekayln P.