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RUTH R
Customer Reviews for A-Boy Electric & Plumbing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I live in Woodland now but when I have to rent a truck in Portland - I prefer Aboy. Great service and very accomodating
GARY DGreat customer service
JOHN WGreat customer service as always
JOHN WTruck had a problem with side mirror. I was overcharged for 2 days instead of one day
PAUL Fside mirrors not adjustable....uhaul truck safety issue not local dealer.
Michael TFriendly and professional would recommend to friends. I have rented here several times and will rent here again.
WILLIAM WWe had a great move. The clerk at the store front was helpful and knowledgeable. I wish, however, we could have dropped the U-Haul off at at location closer to the new house. I was told that wasn’t possible to change.
LEANNE RCustomer service at this location was excellent. Wish I could remember the name of the employee who checked me in so I could give them a shout out here.
ANDREW WA-Boy staff are very helpful.
SAKINAH SGreat customer service as always.
JOHN WVery easy to pick up and drop off.
Jayden HA-Boy was great. They were super helpful and made the whole process easy.
ALEXANDRA STruck had leak in passenger door, which wet the floor board. Also, more expensive than originally quoted. Fine experience, nothing amazing though.
William Jvery clear about the expectations, charges etc. Easy to arrange and pick up, helpful service.
Andy HFriendly folks. Easy transaction.
JOSHUA MThe customer service at this location was excellent. However the truck I used was the worst u haul truck I’ve ever driven. The brakes were very very spongy. The cargo area seemed like it had not been cleaned. There was a layer of dried dirt as if there had been mud in the bed. It had a funny smell, like pickles inside. And the cab felt and smelled unclean. Finally there was no ramp in the truck. I could be wrong, but I thought the last truck of this size I used had a ramp to make loading easier.
THAD KBy far the nicest location we’ve used.
Justine AEverything ran very smoothly. The staff was professional and helpful. I would rent from thus location again.
Kathleen BThe day did not start great, with running out of gas sooon after leaving our pickup location, and not being able to fuel it prior to our intended 1 mile away refueling station, gage was on empty. Lucky enough my dad had driven his own car and was ahead of me, he managed to fuel the truck enough to get to the station with his own small tank. I would have typically given a very bad review but in this case, I will have to give credit when due, David did the right thing at the end, discounted our Initial contract. Great customer service and empathy goes a long way, great to see that it still alive. Thank you.
Fernando MWas not that clean but ok I guess
Raluca FPeople where great- Uhaul it’s self systems slow
Kathina BGreat U-haul location and overall experience!
Kent MThis is a very convenient location with excellent customer service.
Mark Wnothing...perfect experience...thanks
Richard FAll ready the best
WILLIAM WThe fuel issue is a problem.it’s to iffy. The tank should be full when you pick the vehicle up and full when returning it
Paul Ccourteous, helpful, and knowledgeable
JOHN NThe people working here were very helpful!
Margo LGeoff was a great help and very efficient.
ROBERT NApp does not work well and a seamless check out never works and one has to call in without fail and the staff was not polite or friendly even though it was an error on your end - didn’t even apologize. And, I did U-Haul a favor by returning this truck to another location and had to Uber back at my own expense and the fee overall was higher than quoted- very misleading.
Gregory LThe location did offer ample parking and access. The service was wonderful. The equipment was clean but the driver's seat needed re-upholstered but instead had a seat cover on it that didn't stay secure. We were fortunate they had a truck same day and were quite flexible working with us.
BRIDGET OVery helpful folks at A-Boy - the whole process of renting/returning was a breeze.
Clark SThe best customer service!
Julia PNothing. It was perfect we ran into a lot of timing and assistance problems and they were very kind and helpful.
Misi MNothing 😎
Shannon HNothing it was a great experiece.
DAVID ENo comment.
Alex BFast, answered all my questions on the phone
Jeff EI was charged for 24 hours even tho they told me I could only have it for 16 hours. No discount was offered. Then they tried to give me a truck with a flat tire. Then I had to take it back and they gave me a truck with the check engine light on. Terrible customer service. Rude employees
Anna FThe service was amazing! Quick and efficient and we were on our way. Highly recommend this rental location.
Kimberly HStaff at the A-Boy were friendly and helpful. Check-out and check-in process were very easy. Truck was clean and easy to drive.
Jennifer DTell the customer where to find the ID number on the vehicle. I had the key, but I wasn’t sure where to find the number and it took me a while.
Helen BThere was an issue with the level of gas - perhaps someone siphoned gas from the tank - I had to put in gas - but they credited me the entire amount even though I used some driving (7 miles) The only hitch really. Very good to work with.
Christopher MI attempted to do a self check out for drop off but when done couldn't locate a drop box for the key so will head back there in the morning. But overall this location is the most reliable in the area, I will continue to use for future moves.
Margaret CCalibrate the side mirrors for each customer. I could not use them and almost hit a few cars behind me. They are not adjustable. My passenger had to hold his side mirror so I could see...
Sebangiol SThe gas was faulty and showed that it was full and was not. I drove 20 miles and it run out of gas. I had to fill the whole thing up which was $122 total for 31 gallons!! I drove only 20 miles. Also, very unhappy with the fact your roadside assistance would not help me when I was stuck blocking traffic. Telling me to call my local police to get towed before they will send help is not okay.,
Tascha KA-Boy or At-a-Boy was the easiest U-Haul Rental experience we've ever had. Easy parking, not crowded like competitors and U-Haul itself, friendly and quick. I even commented to the employee of At-a-Boy that it was the easiest rental and return ever!
Charles CEverything went smooth and easy. Thanks a lot!
PAWEL SGreat customer.er service and easy check in and out.
Doug GYou should not advertise "rent for just $19.95" when the charge is actually over $100.00. I don't consider that to be fair advertising practice. I am a bit shocked at the total cost for a 4 hour rental. I don't think I'll use this service again.
angee C