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renato A.
Customer Reviews for AK Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked for insurance to cover other cars in case of something ( If I hit another car on a driveway ) and the person told me they don't offer that. Luckily I did not hit anybody. I wonder why.
Jose F.I was told to put the gas back to where I got it and I did. I was charged for the gas and when I went to follow up, twice, I was basically told I was being charged because I didn't have proof despite having the receipt. The lady I dealt with seemed not to care. I feel like this is a scam to rip people off and even though I don't use UHaul often I can assure I will never use this company again. A dissatisfied customer
ronald T.I'm thankful for the experience and coordination of the businesses. Good job and I was satisfied.
thomas T.Great customer service the lady who helped me was very nice and patient she explained everything excellently
AKIL E.Great place to rent from !! Thanks !
raquel J.Not George so much Nene
Earl R.Easy in and out. Great customer services.
Anita B.Parking space for renters
Joseph M.The agent service was great. Please give her my appreciation. My service was excellent.
Ricardo R.All ok 👍
israel C.Website was easy to set up and order a Uhual. I choose the mobil app and it was very easy. Thank you
RUBEN V.👍🏼👍🏼👍🏼👍🏼👍🏼
Albert M.Closing at 5 pm on Sunday without an sdequate after hours drop off plan is unexceptable
Elena B.Exceptional Service from a U-Haul Superstar! I recently had the pleasure of working with an outstanding U-Haul employee, and I am compelled to share my exceptional experience. From the moment I walked into the U-Haul location, it was clear that customer satisfaction was a top priority, and this employee went above and beyond to make my rental process smooth and stress-free.
Rolando S.Stop lying. I had an order to pick up from here then drop off at Burbank U-Haul location. I got a call a day before from U-Haul asking me if I would be interested in saving $79 on my order by returning the truck back to Hawthorne CA. Sounded good so I said yes. The next day I came in to pick up and I was charged $90. My original quote was $140. Math didn't add up. I was also told if I went over 50 miles I would be charged for overage miles. The distance from Hawthorne to Burbank is 30miles. My literal move plan is 60 miles. I told the rep that I want my original order and want to drop off at Burbank. He said they don't do that. I showed him the email with order/reservation number and he was speechless. Then he said, well you can't do it they only offer now is this. Freaking BS. Corrupt, imbecile, and out right fascists against their customers. U-Haul set me up. I ended paying more the $140 in the end. Also when I returned the truck the location didn't offer early drop off. I picked up at 9am and was told to drop off before 9am to avoid fees. I came at 7am to see the gate was locked they don't offer early drop off. Had to drive home and come back adding another 10miles to my bill.
Edwin O.The cargo van i rented was parked at corner stall difficult to pull out, wasn't used to driving a big size van/ vehicle, mirrors on either sides was helpful, otherwise behind driver side window was dark no visibility. Rented the cargo van to dispose garage full of household junks. Gardena Republic Service dump site on Rosecran's was horrifying experience so forgot a trash bag left in the van. CS didn't charge customers when I went back to retrieve the recyclable (item) trash bag. Thank you.
Karen H.The person who took care of me was very helpful , a very easy experience
Diana V.Agradezco su atención y servicio muchas gracias y bendiciones
jose A.Staff was pretty rude and very bad at communicating. They let us know less than 24 hours in advance that our pick up time would not work since they wouldn't be open. The truck was in horrible shape and damaged everywhere.
Grace N T.The person helping me was fabulous. Very helpful and showed a personal interest in making this rental a great experience. Thank you so much! D. Bahr
Debbie B.Great Service, will be back
eduardo P.I regret that I didn't record the name of the Service Provider who was EXCELLENT!
Darcelle D.Renting was fast and easy.
Craig W.Didnt let us know when we got truck we drop in front. We got ticket.
michael C.Extremely difficult payment process. We wanted to pay with the card used to make the reservation, which was in the system and had previously been approved via the website. They required that the card be physically present. This was a business rental, made by the office and we did not have the actual card. It took 1.5 hours to work everything out. Very frustrating and time consuming.
jacob M.This location is the best I have been to by far I use it at least once a month for my business
adam M.The lady who checked me in was so rude and so mean and totally unacceptable. She even charged me two days rental even though I only had it for 2: hours. A total disgusting experience
patrick M.None
soo K.Great customer service
elezar J.The location is convenient and accessbile, other than that, I wouldn't recommend the customer service and the employee that was present that day. I had called in advance 3 hours before my appointment and the employee (only one working there) was rude with an attitude when I had a simple question on how busy it was to see if I could get an idea of timeframe availability. When I showed up with my husband, her demeanor and attitude immediately changed seeing me and my husband versus the way she talked to me on the phone although I'm the one who booked it/made the reservation and had all the details versus my husband was just the name I reserved it under as he was the driver of the truck.
Matthew H.I can't think of nothing at this time
Yamileth S.I was redirected to this location,having to pickup the rental 30 minutes away by freeway in Hawthorne .Shop didn't have the furniture dolly I requested either. Young man there did a good job just didn't have my equipment and offered to send me farther away to get one, I was already behind as this location opened an hour later than the original pickup.I was more unhappy with uhaul reservations,it wasn't his fault.
Richard J.good excellent
Francisco Armand A.Good customer service
Anthony G.Excelente service.
Dario M.My experience was positive. I had to extend my contract 3 days, and called on each day I needed an extension. The extension was granted efficiently. I only had to call the 800 reservation one time to extend the reservation.
Virginia S.It was a quick and simple process. The truck was clean and ready to use. The customer service was great.
Kathy W.Great customer service.
DANIEL J.Great cuztomer service
Leila H.Truck was very clean. Very friendly customer service.
Timothy D.Thanks
mario P.Excellent customer service. Easy in and out!!! Your my place to go!!
Anita B.Great customer service. Ease of renting and returning. Would definitely come here again if I have the same need.
Renee A.Such a mess. They were closed an hour before my reservation ended, which made returning the truck extremely difficult. Also, the truck had a ton of dirt on the floor that I had to sweep out before loading it up.
James L.I have used this location about 10 times. I have never had a problem. Easy in and out.
Anita B.Don't provide a truck with no gas, fuel light on, the sun visor hanging in the middle of the windshield, dirty vehicle and no customer service. The agent didn't come out to the vehicle, I was responsible to determine existing damage.
Les G.Your haven't son bary speak Spanish.
cesar S.parking
Steven S.Thanks!
Nathan C.Best uhaul location ever
adam M.Hard to return.
Torry S.SHADY BUSINESS PRACTICES. DO NOT RENT A U-HAUL FROM THIS PLACE unless you get things not written in contract in writing. I was told I could return the rental first thing in the morning after due date with no extra charges if I called to let them know (I asked multiple times if I could do that to avoid any misunderstandings/extra charges) and they are now overcharging my card. The lady answering the phone does care to help. Stay away from this place if you can.
Samuel L.Over price and over charge. Rude employee. Does not know what he's doing. And Rude employee Anita, lied to me of price. Over charge me.
gail S.Excellent service
nery G.It's over the charged the new guy that works there doesn't know what he's doing and the lady Anita she charged me another $50 for late I'm done with that U-Haul it's Shady and sneaky of overcharging no more
gail S.The best little U Haul around. They are quick. Get you in and out in a flash. Will be back again. Thank you!
Anita B.Only real complaint is that I asked if we could drop off our truck overnight with a key drop box of some sort - we had an early flight the next day. Staff member responded "As long as it's after 6" which I took to indicate that we could do an overnight drop. When we arrived at 9pm, the lot was locked up with no option for drop off. I understand why they needed to lock the lot overnight, but the mixed message did not help and tacked on unnecessary gas and mileage on our trip.
Adam T.Great service overll
ernesto R.