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Julio A
Customer Reviews for AK Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THANK YOU!!!!
Ashley BGrate job
TOYA JKeep doing the same work.
JUAN CFront Desk rep spoke really fast and it was hard to understand what he was saying, other than that it was fine.
ADAM LI was charged for the furniture dolly but they didn't give me one. They said their inventory was messed up and even though it said they had one, I wasn't given one.
Christian JThe APP was easy to use
Scott Strucks are very well matained
SALVADOR RMy only complaint is the Chevrolet cargo van burns way to much gas.
ERIC BThank you to the fantastical amazing people at A & K for making moving less stressful.
Tanya BI asked for insurance to cover other cars in case of something ( If I hit another car on a driveway ) and the person told me they don't offer that. Luckily I did not hit anybody. I wonder why.
Jose FI was told to put the gas back to where I got it and I did. I was charged for the gas and when I went to follow up, twice, I was basically told I was being charged because I didn’t have proof despite having the receipt. The lady I dealt with seemed not to care. I feel like this is a scam to rip people off and even though I don’t use UHaul often I can assure I will never use this company again. A dissatisfied customer
ronald tI’m thankful for the experience and coordination of the businesses. Good job and I was satisfied.
thomas tGreat customer service the lady who helped me was very nice and patient she explained everything excellently
AKIL EGreat place to rent from !! Thanks !
raquel jNot George so much Nene
Earl REasy in and out. Great customer services.
Anita BParking space for renters
Joseph MThe agent service was great. Please give her my appreciation. My service was excellent.
Ricardo RAll ok 👍
israel cWebsite was easy to set up and order a Uhual. I choose the mobil app and it was very easy. Thank you
RUBEN V👍🏼👍🏼👍🏼👍🏼👍🏼
Albert mClosing at 5 pm on Sunday without an sdequate after hours drop off plan is unexceptable
Elena BExceptional Service from a U-Haul Superstar! I recently had the pleasure of working with an outstanding U-Haul employee, and I am compelled to share my exceptional experience. From the moment I walked into the U-Haul location, it was clear that customer satisfaction was a top priority, and this employee went above and beyond to make my rental process smooth and stress-free.
Rolando SStop lying. I had an order to pick up from here then drop off at Burbank U-Haul location. I got a call a day before from U-Haul asking me if I would be interested in saving $79 on my order by returning the truck back to Hawthorne CA. Sounded good so I said yes. The next day I came in to pick up and I was charged $90. My original quote was $140. Math didn’t add up. I was also told if I went over 50 miles I would be charged for overage miles. The distance from Hawthorne to Burbank is 30miles. My literal move plan is 60 miles. I told the rep that I want my original order and want to drop off at Burbank. He said they don’t do that. I showed him the email with order/reservation number and he was speechless. Then he said, well you can’t do it they only offer now is this. Freaking BS. Corrupt, imbecile, and out right fascists against their customers. U-Haul set me up. I ended paying more the $140 in the end. Also when I returned the truck the location didn’t offer early drop off. I picked up at 9am and was told to drop off before 9am to avoid fees. I came at 7am to see the gate was locked they don’t offer early drop off. Had to drive home and come back adding another 10miles to my bill.
Edwin OThe cargo van i rented was parked at corner stall difficult to pull out, wasn't used to driving a big size van/ vehicle, mirrors on either sides was helpful, otherwise behind driver side window was dark no visibility. Rented the cargo van to dispose garage full of household junks. Gardena Republic Service dump site on Rosecran's was horrifying experience so forgot a trash bag left in the van. CS didn't charge customers when I went back to retrieve the recyclable (item) trash bag. Thank you.
Karen HThe person who took care of me was very helpful , a very easy experience
Diana VAgradezco su atención y servicio muchas gracias y bendiciones
jose aStaff was pretty rude and very bad at communicating. They let us know less than 24 hours in advance that our pick up time would not work since they wouldn’t be open. The truck was in horrible shape and damaged everywhere.
Grace NThe person helping me was fabulous. Very helpful and showed a personal interest in making this rental a great experience. Thank you so much! D. Bahr
Debbie BGreat Service, will be back
eduardo pI regret that I didn't record the name of the Service Provider who was EXCELLENT!
Darcelle DRenting was fast and easy.
Craig WDidnt let us know when we got truck we drop in front. We got ticket.
michael cExtremely difficult payment process. We wanted to pay with the card used to make the reservation, which was in the system and had previously been approved via the website. They required that the card be physically present. This was a business rental, made by the office and we did not have the actual card. It took 1.5 hours to work everything out. Very frustrating and time consuming.
jacob mThis location is the best I have been to by far I use it at least once a month for my business
adam mThe lady who checked me in was so rude and so mean and totally unacceptable. She even charged me two days rental even though I only had it for 2: hours. A total disgusting experience
patrick mNone
soo kGreat customer service
elezar jThe location is convenient and accessbile, other than that, I wouldn't recommend the customer service and the employee that was present that day. I had called in advance 3 hours before my appointment and the employee (only one working there) was rude with an attitude when I had a simple question on how busy it was to see if I could get an idea of timeframe availability. When I showed up with my husband, her demeanor and attitude immediately changed seeing me and my husband versus the way she talked to me on the phone although I'm the one who booked it/made the reservation and had all the details versus my husband was just the name I reserved it under as he was the driver of the truck.
Matthew HI can't think of nothing at this time
Yamileth SI was redirected to this location,having to pickup the rental 30 minutes away by freeway in Hawthorne .Shop didn't have the furniture dolly I requested either. Young man there did a good job just didn't have my equipment and offered to send me farther away to get one, I was already behind as this location opened an hour later than the original pickup.I was more unhappy with uhaul reservations,it wasn't his fault.
Richard Jgood excellent
Francisco AGood customer service
Anthony GExcelente service.
Dario MMy experience was positive. I had to extend my contract 3 days, and called on each day I needed an extension. The extension was granted efficiently. I only had to call the 800 reservation one time to extend the reservation.
Virginia SIt was a quick and simple process. The truck was clean and ready to use. The customer service was great.
Kathy WGreat customer service.
DANIEL JGreat cuztomer service
Leila HTruck was very clean. Very friendly customer service.
Timothy DThanks
mario pExcellent customer service. Easy in and out!!! Your my place to go!!
Anita B