Customer Reviews for AK Power Equipment
(U-Haul Neighborhood Dealer)

2,371 reviews

4525 W Rosecrans Av   Hawthorne, CA 90250
(West of Hawthorne Bl)

(310) 978-8052

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(310) 978-8052

4525 W Rosecrans Av
Hawthorne, CA 90250
(West of Hawthorne Bl)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

I rented a truck to pick up furniture i bought in my neighborhood. I drove less than 20 miles but received a bill for driving 320 miles.

George M. 
Rating:
3.0

poor drop off experience, was told to just leave the van and it would be signed in. that didn't happen, I was charged for 2 days. I followed this up and was advised it would be handled, and also they apologized. it wasn't handled. I called back and the lady apologized again, and actually offered the van at no charge for the trouble and me having to continue calling in. then after receiving a total free invoice, 60 minutes later I received message saying they couldn't offer it for free, and would charge me for one day with 10 miles less, I mean seriously.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

SHAWNDA J. 
Rating:
5.0

The service is always great and the staff easy to work with. Since renting from them it's always been a pleasure doing business with them.

lanard W. 
Rating:
5.0

Customer did not leave a comment.

Tri N. 
Rating:
1.0

I was charged 70 dollarsf for storage after I was told to relocate due to renovation

edgar L. 
Rating:
5.0

Anita was great. The only issue I had was that the truck's visor was not properly attached and always falling down in my field of view.

John J. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Louise who works at this location was great. Friendly and gets you checked out quick. Second time I rented from UHAUL.com and used this location for pickup. Both times were smooth easy and great from the website to the staff. Outstanding customer service. Will continue to recommend to friends and family.

Phil P. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
2.0

Van was dirty and refilled the gas tank until it clicked multiple times and was still charged a gas fee because the gauge didn't go past the F

Deodrick B. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

Diego A. 
Rating:
5.0

Great service! Good vibes.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
2.0

This location was understaffed resulting in long delays. One person to take care of the entire operations led to a lot of frustration all over. None of the customers on either of the days were happy.

Inran K. 
Rating:
5.0

Customer did not leave a comment.

Stewart R. 
Rating:
3.0

Attendant was rather rude, (older female attendant) if I wasnt in a rush that day her attitude alone would have made me seek service elsewhere.

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

The key is hard to start the car with Mirrors need to be adjusted Seat Bilt is hard to put in

Mhd J. 
Rating:
5.0

Easiest and best Uhaul rental experience. This is the only local location I will rent from in the future.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
5.0

Excelente

Victor V. 
Rating:
5.0

Louise M. at AK Power was very pleasant, helpful and efficient. I appreciate her professional customer service. Smooth, easy pickup of rental truck. Thank you.

Steve R. 
Rating:
1.0

Customer did not leave a comment.

Gian Carlo T. 
Rating:
5.0

Customer did not leave a comment.

Estela R. 
Rating:
4.0

More staff

Justin B. 
Rating:
4.0

Customer did not leave a comment.

Akeem S. 
Rating:
3.0

There was a lady that make me wait for 30 minutes for check out this was unacceptable as I needed a printed receipt, she claim she couldn't do the inspection for 30 minutes because she didn't want to get sick ridiculous. Some one else did my check out he was good

Jorge M. 
Rating:
5.0

Nothing, simple process

SCOTT H. 
Rating:
5.0

My experience with this location is always warm and welcoming.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Janine H. 
Rating:
5.0

from pickup to return everything went well, however the truck was old, 94k miles on odometer.

Gerry F. 
Rating:
4.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

George Q. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL S. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL O. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
2.0

Make sure there is an extra asker way tk drop off the truck after use on the weekends. Super confusing on where to leave trucks exactly. There needs to be a way to allow people to leave trucks in the yard when they're done with them.

Andre A. 
Rating:
5.0

Thank you Anita and team. Your customer service is extremely pleasant.

Annette A. 
Rating:
5.0

You guys do a great job.. keep it up.!!

Hugo E. 
Rating:
5.0

No improvements to suggest at this time; front desk was friendly, efficient, and effective in getting the vehicle rented and returned.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

william V. 
Rating:
3.0

I booked the 15 footer till 7:30 PM. When I got there to pick it up they told me they close at 5pm so either we bring it back by 5 (it was already 1:30pm) or next morning. At this point we already had helpers scheduled to load and stuff so we had no choice but to to take it. We had a miserable time trying to find a place to park it over night. It was completely stressful on top of dealing with the stress of moving. Also the check engine light kept going on!! Not using that location again.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

Mosi Z. 
Rating:
3.0

Customer did not leave a comment.

Terri R. 
Rating:
5.0

Customer did not leave a comment.

Jamal C. 
Rating:
5.0

Customer did not leave a comment.

Raquel M. 
Rating:
3.0

The recommended movers were horrible. They showed up over 2hrs. Late and when they went to work nothing was really done and they were moving extremely slow.

anhelita B. 
Rating:
4.0

Customer did not leave a comment.

Kenzie Y. 
Rating:
5.0

Keep doing an amazing jog guys.. love this place it makes the whole process so easy

Hugo E. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Excellent customer service and very helpful staff members!

Arleen R. 
Rating:
1.0

The actual drop off location given did not exist. Had to call and were given wrong instructions as to where to drop off. It was a disaster

Walter G. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Uvais P. 
Rating:
5.0

Customer did not leave a comment.

SAul R. 
Rating:
1.0

Customer did not leave a comment.

Hathaikan E. 
Rating:
4.0

Customer did not leave a comment.

Terry B. 
Rating:
3.0

Had a reservation to return a vehicle at 5:30 and both people told me that gates closed exactly at 5. I spoke with two people and there was a lady on the phone that made me so upset. Not only should she not be in customer service, but continued to say she couldn't wait a couple minutes past 5 o'clock to return my vehicle. I told her I could not go back in the morning and she wouldn't budge until my boss called and threaten to write a bad review due to the way she spoke to me. I took the car in at 5:02 and then by 5:16 when i drove around the gates were still open at 5:16 with a couple of clients returning their uhauls. I wouldn't recommend this place mainly because the workers were not even willing to budge on time even though my reservation was till 5:30. It seemed like they wanted to be off the clock and not help a customer out. Anyways , the lady should not be in customer service, and that was the first time I've ever hung up on someone while on the phone because the way she spoke to me. Improvements: hire people to answer the phones who can be nice to clients and maybe work in customer service? It's fine to keep her if she gets the work done, but she should never answer the phone again.

Brittany A. 
Rating:
5.0

Great customer service!

Jennifer V. 
Rating:
4.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

Marcello N. 
Rating:
5.0

Great experience renting a pickup for a few hours.

Randolph M. 
Rating:
5.0

Maybe more fast to get the truck

Samuel Q. 
Rating:
4.0

Customer did not leave a comment.

Pamela A. 
Rating:
3.0

Long line built up at 9am when the location opened for business. Recommend opening at 8am on weekends and being able to staff 2 registers to process rentals.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
2.0

Long line and waiting, only one person behind desk. She did a good job, but two people should have been at the counter.

Liza R. 
Rating:
5.0

Customer did not leave a comment.

Dianne T. 
Rating:
5.0

Customer did not leave a comment.

Erik J. 
Rating:
5.0

I will absolutely rent from this location again. Louise made it nice and easy to check-in and out, which is so helpful !!! And I think it was her husband, he was just nice, opening the gate early, motioning for me to drive in, as though this was going to be a good day. And he made it so! One simple gesture, acknowledging your customers and it sets/starts off things in the best way. Be respectful and kind, and you will get it in return from AK Power, Equipment and U-Haul Rental.

Kathleen M. 
Rating:
4.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

dorthy B. 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
4.0

Customer did not leave a comment.

Joann E. 
Rating:
2.0

Charged a second day but have no drop box or place to leave vehicle - SHOULD NOT BE CHARGED THE SECOND DAY 0- Please advise- Warren Paquette

warren P. 
Rating:
5.0

Great customer service. Friendly and fast.

Jorge B. 
Rating:
4.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
4.0

Customer did not leave a comment.

gregory S. 
Rating:
5.0

Excellent customer service

Rogelio C. 
Rating:
2.0

The trucks were not clean and one had missing vents. The service windmill there was extremely rude and wpf not do a walk through Roth me (older & short blonde hair). She was rude when I called to extend a day. Not to mention she could not find the second truck I had rented. Then she charged me again for a clean bill upon her reviewing the trucks I had, and additional 119.00deapute the fact that I had already paid. Unbelievably rude and horrible to deal with. She's made moving so much more difficult.

Allyson S. 
Rating:
5.0

Customer did not leave a comment.

Yamil K. 
Rating:
5.0

Everyone was professional and helpful. Thank you.

yinglan L. 
Rating:
5.0

Customer did not leave a comment.

Epetimeleki F. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

None

Richard K. 
Rating:
3.0

This was my 2nd time here. First time they did not have the trailer I reserved and couldn't move according to plan. This time, trailer was there but line was long. The had two employees, but only one was serving customers at the counter. Would have been nice if 2nd employee served customer, especially people who were just returning equipment to speed up the rental process. This is the closest location to my house, so I'll probably give them another shot to improve my current odds of 50/50 whether my reserve trailer will be there&ready

ALEX W. 
Rating:
5.0

Customer did not leave a comment.

Holly R. 
Rating:
4.0

Customer did not leave a comment.

Cristobal M. 
Rating:
5.0

I rent several times a year. They are always effecient and friedly.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Courtney R. 
Rating:
5.0

Customer did not leave a comment.

Leisa B. 
Rating:
4.0

Uhaul changed the drop off location that made for 3 very nasty phone calls from me. I picked out a return dealer online 2 mile's from our destination not 15 miles south. Stop changing people's drop-off locations!!!

david M. 
No reviews have been submitted for this location.

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