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GARY C
Customer Reviews for AMG Fleet Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I came in without a reservation and the young lady had me out the door with a 15 footer and an appliance dolly ready to go! Very polite, took care of my washer and dryer moving needs with a price much lower than the store I bought the appliances from. Thanks Again AMG Fleet Services!
Barry NFriendly service.
Lisa MSuper friendly and the representative took the time to explain all the details about the rental agreement and the equipment.
GARY FThank you.
LISADIANNIA MLocation hard to find. Place rather junky. Person checking us in average. The end cost way more than I expected. Never use the UHaul location again..
WILLIAM RVan was not clean when I got it
RODNEY LI think it’s unfair to charge someone for two days and flat rate for a one way drop off. I literally used the uhaul for 6 hours and feel like I was ripped off on price! Also the mileage allotted on my trip was ridiculous. It was less then what the trip was so of course I get charged extra. Feel like uhaul has gotten to be nothing but money hungry and it’s very disappointing
KRISTEN LNo one was there when I showed up at 8am.
Meyer FAttention to detail is not a priority at this location. We did not get a hard copy of the contract. Were told it was sent to the address on file. When I didn’t receive an email I returned to provide my email address. The email on file turned out to be a 8 year old work email. We requested a truck for 24 hours and when we finally received the contract, it stated we had the truck for 6 hours. We had to stop the move and return the truck as we could reach anyone by phone.
BETTY ATruck did not have air conditioning any time you got over 40 mph.
Brandon HThe person i worked with she was very sweet and kind she really knew what she was doing iam very proud of her to me she really deserves a pay raise very good at her job you go girl
Ronnie AAMG is easy to work with.
JAMES RThey were easy to work with.
JAMES RWonderful service.
LISADIANNIA MJust needs better signage so you know not to go to the front building on the lot, and instead go to the back building.
Carl SNeed a little bit more signing as to where to drop keys
Stacey Trenting the u haul was very easy and would recomend them to everybody. will rent from them again in the near future again. very nice to have a u haul rental right here in staunton va. highley recomend
TIMOTHY RI will use the AMG Fleet Services location anytime I need to rent a U-Haul. They were helpful and friendly, and the van was in excellent condition.
Janine GThe truck was dirty and i had to clean and sweep before using it
Terese BGreat overall experience . Truck was a little worn down but performed exactly how I would expect . Salespeople were very approachable and welcoming . Next time I move I will be 100% use them again
Jonathan CThe worst experience I have ever had renting a trailer
James II was over charged for an extra day that was incorrect a charged for insurance when I protons full coverage her progressive auto insurance. I’ve been calling since Saturday when I recognize these extra charges and I have yet to be refunded or receive a phone call back from uhaul.com.
Karen JI believe in all my answers, cause they are from my experience!!!
Timothy PThey do a good job.
James RCaitlyn was excellent. She was professional, compassionate and attentive. I recommend using her services for your personal transportation needs.
Phil LWas a really smooth check in. The young lady that helped us was very helpful and did her job well.
Stansford SRidiculous that I can't even get my cash refund because I had to pay in cash and I'm a truck driver and won't get that check for a couple a weeks because I won't be home... I payed in cash I should get my cash refund deposit but instead I'm getting a check in tue mail and I won't be home to get it.
BILLY RThe truck supplied had check engine light on. I was told haven't had an issue with it. If it breaks down call road side. I did not have time for that risk amd should not have been the solution. I asked for a different truck and later found out because I got a different truck, my rate of 0.79 per mile was not honored. The amount of gas recorded for truck was a lot higher then what was actually in the truck. I was just handed key to new truck and nothing was recorded before I left. It is not my fault I was given a truck with engine light on and should have honored my pricing on the new truck.
Scott BEverything was excellent
Phyllis HVery friendly and helpful staff.
Allen KBest ever!
Ellen BThe cargo ban clearly states $19.95/day. I rented this cargo for the days to pick up toy drive boxes for a local childrens hospital. I just dropped the van off and they charged me $89/day…$348.34 total without any notice. Fire hand. The local representative called into corporate and they rep was completely rude. To post $19.95/day in large green font is completely misleading and false advertisement!!!
Kendrick KN/A
ROBERT W