Customer Reviews for AMG Retail I LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charged me $7k by accident necause I didn't return on time and I in fact did.

Rating:

5.0

Nothing more to ask for am satify

Rating:

3.0

Oil had to be put in the truck as it was low and the light came on. Trucks should be serviced prior to rentals.

Rating:

2.0

I think Uhaul was really the problem. My reservation was moved from one location to another without notification. I never received the preemptive emails that would have made pick up smoother. It was hard to get anyone on the phone and the location wasn't prepared to handle Uhaul.com questions. The app wasn't functioning properly and crashed as I was trying to end my reservation.

Rating:

5.0

Although experiencing technical difficulties with website. The Clerk was very helpful in helping me have a smooth experience in picking up my rental. Thanks you

Rating:

5.0

I was very disappointed with this transaction I book it online at atlantic ave in brooklyn which was not accessible them i had to go to utica ave in brooklyn they han no vehicle there then I was told to go to bushwick ave all that running around I lost two hours of delivery time I am very disappointed

Rating:

3.0

I originally rented from the King Hwy location in Brooklyn for pick up. They changed my pick up location which I didn't appreciate. It cost me more money to get to the new location.

Rating:

5.0

Good , friendly and easy to rent at this location!

Rating:

4.0

Everything was great, but the employees will come up and talk to the person that taking care of you and then they make a mistake on you by trying to listen to two people so they should only deal with one person at a time

Rating:

1.0

Van was dirty… Kept getting a “door ajar” message, even when I took time to check all doors… Location made me wait while they refilled coffee cups for their dispenser… Filled tank and was charged for below start level… Got calls and email stating that I hadn’t turned van in on time… The location sucks! Workers are not good communicators!

Rating:

5.0

We met the objective

Rating:

5.0

Nice

Rating:

3.0

I use my rental approximately four hours my rental drop off address was closed early but had a key lock box for drop-offs and I was charged for an extra day. Seeking my refund now.

Rating:

3.0

My initial appointment was at U-Haul on Atlantic Avenue and at the last minute they relocated my pickup location to 1610 Bushwick ave which was 20 more minutes away, the van that they gave me had a broken left blinker and broken left brake light and also there was no large hand truck available as I reserved in my initial reservation.Not a good experience.

Rating:

3.0

N/A

Rating:

5.0

Very satisfying

Rating:

5.0

Not a thing everything was great

Rating:

5.0

ofrecen buen servicio recibes un buen trato el vehículo cubre tus expectativas todo me pareció muy bien

Rating:

5.0

Nothing

Rating:

2.0

Van had sticky liquid in the cargo area and smelled like cigarettes. Weirdly read just over 7,000 miles on the odometer but this thing has seen a LOT more miles than that. Kinda sketch

Rating:

5.0

There were no dollys or hand truck to use Or blankets just to mention that

Rating:

3.0

My cargo van smelled like Dogs and feces at pickup the employees were seen spraying air fresheners in the van after a few hours the floral smell wore off and the van reeked of Dog and feces!!!

Rating:

5.0

Good people

Rating:

5.0

Customer service was excellent.

Rating:

1.0

This vehicle needs to have the windshield re-sealed. It needs to have the broken glass on the floor cleaned out of it.

Rating:

5.0

Todo fue muy bien

Rating:

2.0

I am sorry I had a problem today with truck. Truck ramp was very bad. They never cleaned. 2. There was a leak inside the car and water leaked inside during the rain.

Rating:

5.0

Excellent customer service

Rating:

1.0

customer service is terrible

Rating:

1.0

Reserved truck, dollies, hand trucks and blankets two weeks in advance for a move. Got to location and nothing reserved was available. Had four movers waiting and had to get smaller truck and movers worked overtime, doubling the initial moving budget. Location and business had horrendous service and overall quality.

Rating:

1.0

Next don’t do not lie about the U-Haul being 19.95$ when I was over charged about 142$ just for 5hrs so this was a horrible experience, you guys lied to people about the hourly rent, very disappointed.

Rating:

1.0

Keep the trucks well maintain where they do not shut off and call hazardous while driving and shutting off in the middle of driving on the highway, which made me feel very unsafe as if though I was gonna have a collision and being ran from behind, I understand, the truck has a governor on it before to hit a bump and then all The dashboard lights come on as far as the gas light came on ABS lights came on the engine light stayed on the whole time it cut off twice. Every bump that I hit had to be at least 10 of them that I hit in the truck went from 45 miles an hour down to 15 which frighten me terribly. I would like to get someone’s response to what has occurred in my moving and it was totally uncomfortable and very frightening and scary with that thank you.

Rating:

3.0

Wrong dolly available.

Rating:

5.0

Excelente service

Rating:

3.0

Very different from pick up location, this is in a gas station, no signs (went in as many u-haul trucks were parked there), staff was taking care of another customer and waved at me asking for the key and that was it. Said “check your email” and off I went. They charged me for two gallons of gas when I returned the truck with more than what I received it with.

Rating:

2.0

The first truck I had had a flat had to put air and return and pick up another truck and wait. It was very inconvenient to me at my time.

Rating:

1.0

Truck was old and ratty looking with graffiti all over the passenger side, had a cracked passenger mirror, it had a sticker on the driver side of the windshield that had to be removed because it blocked the view. This was the worst uhaul experience I have ever had.. Stay away from this location.

Rating:

5.0

Excellent Service.

Rating:

2.0

U-haul changed my drop off reservation to this location without notice, which was 40 minutes from my original location and much further than many other options available. The location itself was disorganized and difficult to find a place to park the u-haul. The staff were very helpful though, so they did make the experience slightly better.

Rating:

4.0

Location had parking available and gas on site. Late drop off is accommodated. I will rent from this location again

Rating:

1.0

it was so bad. my reservation wasn't there when I arrived and took over an hour plus multiple customer service helpline phone calls, plus immense stress including me almost having a panic attack to sort it out. and when i say sort it out, i still never got what i reserved. I had to use a cargo van which was smaller than what I needed which meant my move started way later than I planned and also took way longer because we had to do multiple trips. it was honestly kind of a moving day nightmare, and I'm just glad it's over now.

Rating:

5.0

The location is great. Pick up was quick and seemless. Returning as well. However, some maintainence issues with the vehicle i received that had some impact while driving

Rating:

1.0

Make people give a fuck about customer service

Rating:

3.0

The customer service in the store needs a huge improvement. Also, the app gave me a really hard time and took entirely way too long to accept the perfectly good photos I took at the end of my reservation. I had to retake perfectly good pictures several times In The Cold!

Rating:

5.0

Good service

Rating:

5.0

Make sure they're not overcharged

Rating:

5.0

Great services

Rating:

5.0

I had no issues with my renting experience at this location.

Rating:

5.0

Thank you.

Rating:

5.0

Store employees were very nice and efficient, but the equipment was old and in bad shape. Fenders were bent, the strap wrenches were either broken and falling apart. Overall the service was great and I was able to complete my trip with the equipment.

Rating:

5.0

Nothing really like it like that

Rating:

5.0

Really good service

Rating:

4.0

Stay in business

Rating:

2.0

The batteries in these trucks gave me multiple issues and ended up costing me money and time. I’ve rented two trucks in the last month. I had to call roadside assistance 4 separate times to have the battery jumped or changed. Awful experience. I will likely not rent from this location again if I am not compensated properly.

Rating:

5.0

Having a 24hrs customer service

Rating:

5.0

I can't think of another thing

Rating:

5.0

I personally have no remarks to this location because the service was great the 3 times I rented a UHaul from them,