Made a reservation the day prior to pick up and was told there are no cars when arriving on a time sensitive schedule and waiting to come pick up a car on time. Had to provide multiple numbers and jump through hoops through the mobile app to be told there are no cars available with a full lot of cars. Called to notify of issues and was never called back/ avoidant interactions leading to no answers. Made a reservation that was then canceled the next day was with no notification. Was told to come early for a car with said reservation to find out it was canceled and again had no cars/would not provide a car without a reservation regardless of what had happened the day prior, not knowing the reservation for the next day was canceled even though we were told to come early the next day and guaranteed we would have a car. Same issue again with a full lot of cars. A whole messsssss
KALLIOPE P
AMG Retail I LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East New York, NY 11207
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Customer Reviews
- 3.5 Average Customer Rating
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This was a hassle and unclear instructions a lot of people were having issues with their truck which made me almost turn away. The truck was dirty the staff barely wanted to help. I would never go back to this location awful experience. The money I paid was not worth it at all.
Taylor QStay the same
denise fStore Associates were dismissive to my issue, did not understand English, and over charged me despite the credit I had in the system.
ANTHONY Ncabin door could not lock, my rental was exchanged for another 10" truck but the new contract was not sent. I only had the contract for the previous vehecle that had to be exchange. I was unaware of the actual mileage or fuel start. In addition. I was over charged,
Larry A