This location charges you for an extra day hoping you won't notice!! Returned a van at 3pm, yet they marked it out at 5:30pm in order to charge another day. The gas receipt I have shows that it was turned in around 3. VERY SHADY!!!
SHARJEEL K
Customer Reviews for AMG Retail I LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They just took the key and said OK no reciept . I took a picture. But they were nice!
Maxine JWhen I was driving to Pennsylvania the check engine light turned on and the truck was wobbly all the way. It was scary. The truck was clean but scary to drive
VICTOR CGood place nice man
RUKON UThe young lady behind the counter stood there on her phones ignoring me. When I asked her if I could return the truck she didn’t look at me, pulled they key out of my hand and threw it, still while looking at her phone. She was rude, ignorant, and an asshole. She looked like a clown and acted like a jackass.
ANTHONY DI take back the van clean an they charge me a $123 to clean it even tho it was clean. An send me a bill for a $118
NIKITA MGood
DALER TIt was nice clean and fasry
FRANK PWhat yah need to do is stop charging people cards twice i paid yah when I got there and then when I returned the truck yah charged my card again when I was told that's not going to happen
Sanford SThey’re doing well and work good make it easy
WESLEY FThey're still using their personal cellphones to take your picture as well as your drivers license. Those of us that use Uhaul on a monthly basis should already have their picture & drivers license & credit card saved in the Uhaul system.
ADAWEL TGot a nice, clean, nearly new truck. Thank you! Courteous service.
JAMES EWaited about 15 minutes for someone to tend to me
ERNESTO VLocation was very busy and crowded. The owner was not helpful because he said the drop off location was supposed to be NJ, however I changed it to his location. He didn't seem to care. Unable to provide receipt upon request.
LUKE SThe guy was really rude telling me that I couldn’t get a truck I told him I had a reservation. He refused to listen to me. He said the only truck that he had it was a 15 inch that was going out of state and I told him that was mine. I told him next time do not refuse your customers when they told you they had a reservation without you asking them for the reservation number. He was really rude and nasty.
PATRICIA GWorst experience ever not a Uhaul thing but a place thing worst experience ever
XAVIER Agood
VLADIMER JClean the back of the truck 🚚.
SAKIRU OWhen trying to verify whether or not the gift certificate should be used at checkout the clerks insisted that it should be applied once I am done with the vehicle & then was told they never heard of a gift certificate . I try to get this issue resolved, and the staff was giving me a difficult time. On top of that I received a vehicle that was damaged with the mirror on the driver side glass shattered.
ALICIA SGood Services
GREGORY GThe staff they don’t not how to take care the customer when I rent and when I drop up the make me to park the truck twice and charge extra money for it I’m not happy
GLENROY SClean professional and conveniently located. Would use again.
GEORGE CMr. Deep Manger is very good behavior I like this location...
ROGER WThe truck was dirty in the back when I picked it up and had used water bottles in the front. The gas was below what was recorded on the contract.
LLOYD DI took pictures. The truck was absolutely deplorable!!! The passenger side had urine all over the floor. It was the most disgusting experience I ever had at a business!!! I thought that maybe I should post it because it is so disgusting. I will actually advise EVERYONE against using the location 1610 Bushwich. This was an unbelievably horrible experience. If I could truly rate is I would rate it 100 below zero!!!! Absolutely despicable!
ASHLEY DGood 👍
SANTO FEquipment was extremely dirty and stinky. I barely wanted to touch it, but I had no choice.
LATOYA CI was scheduled to pick up my van at 7am with a dolly and blankets. I was there at 7am. The van was not ready and the location was not open until 7:30. I had to download the Uhaul app to pick up the van. I did but then I could not get the van until I checked in at the counter. I did not use the app once. The staff was rude and unhelpful. I will not go back to this location.
STEPHANIE PI was giving a truck with no lock even tho I had a key to a lock and when I asked for one I was told that U-Haul has never giving a lock for a truck before. The truck was in bad shape but drove well.
Michael MThy need to do better when the van Customer Service sucks
ADNAN NAsi esta bien perfecto
JOSE MVery nice staff.
JEFFREY WThe truck was filthy all over, and the service is very, very bad. Truck had a low tire. They did not want to take care of that.
Eldy PMake it more clear that the U-Haul desk is inside the gas station
Julian AAltered reservation without notification. Didnt al care or help at pick up. Was rude on top of it all. Won’t use U-Haul again
PATRICK AThey were understaffed and had to detach trailer on my own and not a safe area it appeared.
chris wI made a reservation for a one-way but when I got to the location they said I would have to bring the truck back. This was very frustrating and contributed to an already bad day of moving. Luckily I was able to make it back safely and on time but what if I had been moving out of state instead of just out of Burroughs? Isn’t that the point of a u-haul? There is also a location much closer to my old apartment and the train that I would have made the reservation for but the website said that this further location was the only one that allowed me to rent the truck one way. I even called the location to try to confirm the details but no one responded. Next time I move, I-will-not-haul.
FRANCESCA TVery nice
EDWIN INothing staff was amazing and knowledgeable.
ANN GHave staff that understand and speak English
DONALD MThere were little flies all around the parking lot and in the truck. They go into my boxes, too. The truck was terribly parked, and it was stinky, too.
RONNEY ASend me my refund faster
FRANCIS Jgreat for what it was
Cindy hNot a safe location. Was chased by a homeless person and employees did nothing. They also worked the gas station instead of the uhaul portion. There was a line of 10 people and we were ignored.
NOAHCHRISTOPHER BCustomer service is poor.
WESLEY USe lente sin problema
RAFAEL PNone
DELBERT HThe bottom of the inside of truck was covered in fuel oil. It was not a lot but enough to stain my couch. I checked everything in the truck before moving in but it was impossible to expect this beforehand.
MYKOLA ITruck should be fully clean inside and outside to have it ready for the next rental. My van wasn't fully cleaned the day I picked it up. It wasn't that bad, but a cleaned rental would show a better appreciation for the customer renting the trucks.
Ramon TNothing, you guys are doing a good job at this location. Thank you!
RAYMOND PThe truck was so dirty I didn't want to sit in it. They say it's $20 to rent but as soon as you get to the contract (as usual) there are hidden fees they place on you.
MICHAEL Wcheck in returns give recipient as soon as possible
ROBERTO CThis location works great for me, its just a five minute ride from my home. I have been using them for years.
MANUEL S