The drop of location was in convenient no place to park the truck a car dolly. I had to park it on the street. The guy tried to tell me to pull the truck around to the lot across the street. I told him to donit himself. I was already inconvenienced enough. The guy was nice. Maybe rating this location with a generous C.
John B
Customer Reviews for ASAP Auto & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ASAP staff was helpful and professional. I would recommend this location for your needs.
Christopher WI had an unusual situation; everyone was very helpful. PROBLEM SOLVED!!! ASAP & ATTENTION TO DETAIL WERE GREAT. The folks at the center were extremely helpful. GREAT EXPERIENCE!!
RICHARD GThe guy who helped us was great
Stacie DOnline was difficult to navigate. Had a really hard time picking up the truck and then returning it.
Sarah FGreat customer service from Larry. Would use again
Ron ZLarry was great! I would use ASAP again!
MARY BI didn’t not receive the correct truck therefore I wasn’t recorded for the correct amount of miles! I drove 18 miles and was charged for 45! I called the number Karry told me to call and have yet to speak to anyone.
Trisha RNo sign and drop off was very confusing
ROBERT PThe online system to pick up and return a rental is poor. I personally did not struggle with it, but an older adult who was there at the same time as me really struggled. There should be someone available at pick up and return to assist with it.
Jenna GPoor parking area. Poor location. Difficult to get into and out of.
ottis fEfficient and friendly staff. While he was busy, he had time for each customer and knew what he was doing, so the wait time was very short. I will consider U Haul when I have a need for a rental truck or trailer again.
PETER JHole in top of my Uhaul, most of my belongings were wet and muddy upon arrival. Less than a 1/4 tank, no windshield washer fluid. $366 is ridiculous for a rental. I was promised an appliance dolly and there were none left when I went for pickup.
Tiffany WI was extremely disappointed that I had to rent a 10ft. box truck for such a very small load. I was told Uhaul does not carry vans any more, which would have been a much better fit for just a chest of drawers!
KAREN DWhen I need a UHAUL this location always has one. Many sizes also. The location has a long history of giving quality service to customers needing to rent a UHAUL.
GARY LFast, friendly, accomodateing, service.
John HEverything went as planned
Jason HLarry and the guys were great to deal with .Very nice place to deal with
HOPE CI like this place a lot. The staff is great The truck was great. Would definitely rent from this location again.
AUTHER FWe did big interact with anyone because it was all online and contactless. The process was super easy.
Kristi KFront window needed cleaned and air conditioner did not always work . Inside was in excellent condition and extremely clean. Employees were very personable and nice. They even put air in my car tires.
marilyn cTruck was clean and ready for use. Truck ran well, easy to drive. Attendant was helpful and experienced.
Steven FMy battery was dead, I was stuck at the gas station for 35 minutes to get a jumpstart, I stopped again, it wouldn’t start again, I had to wait again to get a jump, this happened t two more times, this made my day so long, this the worst experience I ever experienced ,
Antonio WOnline on U-Haul it said 55$ and I was charged 80$ for some reason hard to pull the u haul in and out not very professional people either
Johnathan RThe guy cashing us out did not count the blankets they were all in a pile and he said just grab a bag and take it. The truck was not swept out. He did not go around thr truck to check for preexisting damage.
Jessica RI still haven't received the refund of the deposit I had to put
DECHAUNTAE AVery easy and polite.
JOHN MRemind customer to retighten the small wheel at the hitch. Mine was very loose after 1/2 hour of travel.
John PCustomer service was not great.
Timothy MThe parking lot isn't at all big enough for the hook up on the 20 foot truck. Too many trucks were there to park the trailer so I had to un hook the trailer in the middle of the small patch of gravel they use. It was absolutely ridiculous and they may try to charge me for that as it wasn't feasable to be able to be parked aligned to all other trailers. Parking lot way too tight on both sections for large rig.
Timothy MThe vehicle I rented reeked of Marijuana, I was physically ill and nauseous after having driven it for 2 1/2 hours. Very disappointing
Kevin PMy name is Richard R. You have the following people using my email address and its getting old. My email is in your system under each individuals accounts listed below. Quit using my email for everyone's account including: ASHLEY LUCAS Tammy Purcell PEGGY NIELSON MICHELLE MACON melissa moncer ROBERTA HODGE HENRY MILLER MICHELLE MARKLEY STEPHANIE SLATER
ASHLEY LDo not allow for belongings to be stored outside. You have ruined all of my furniture with water damage. Yet you want to still hold no liability. We will tell everyone we know to boycott U-Haul and your version of resolution.
TIFFANY BWaited an hour while they ran for parts and repaired the trailer
Michael DThe counter clerk was extremely helpful and nice. Five stars plus, and I will definitely recommend this location and this company to everyone. You are the best!
Florentina RExcellent customer service!
Lisa RGreat customer service! Owner was a very nice and helpful guy.
Sean GThe guy at the counter was so nice, need more guys like him working for you
CARLA DRicky was great just as always all the churches in the valley come to ASAP auto to rent the U-Haul trucks Larry and Ricky take exceptional care of their Customers .
HOPE CI couldn’t rent my truck for longer because ‘another family is picking it up’ but when I dropped off there were three other trucks the same size available and I had to wait past the supposed other persons pick up time for a ride home and no one picked it up. Seems like a way for them to charge for a whole extra day without renting the equipment for a whole 24 hours. Very inconvenient.
Carmen CTrucks air conditioning stopped working and the truck had a shimmy when driving on the highway. May need tire balancing.
JOHN MThey were great at this location. However I had placed a reservation on line at a different location and I could not check in on line. It would not verify my location as I was standing next to the u haul truck. So I went to a different location .
Bruce YThe only issue with this location is it's too crowded. There's no place to pull in to return a rental. We had to park in the city street after circling the block and even calling them about where to park.
Donald HThere was grease literally all over the floor of the U-Haul. You could not see it. It got on everything.
Dani JAnother flawless experience with U-Haul!
David HGreat customer service.
Denis PNothing! It was perfect!!
David HGreat customer service.
Denis PThere were multiple places where the rentals were located but the specialist inside of ASAP Auto and Storage was beyond helpful. Be aware, if you use certain cards, there is a $100 deposit.
Ashton PThere was less than a quarter tank of gas in the truck I went 40 miles and put in 15 dollars in gas, I was then charged almost 15 dollars by them for 2 gallons of gas. So all together I put $30 worth of gas to go 40 miles. I would not recommend using there trucks when there is nobody available because apparently they just charge whatever they want I was definitely over charged
Patrick CASAP auto customer service was excellent despite U-HAUL website being god awful. My reservation was changed to a pick up location in Pittsburgh. Not sure if you have looked at a map, but Pittsburgh is over an hour away from wheeling. Tell me how that makes sense. And no communication or contact from uhaul to explain the deviation. Thankfully ASAP Auto was able to fulfill my request as scheduled.
Bobby FPicking up the Auto transport trailer was painless but little did I know at that time the service person used my travel buddies ID at check in. He said it didn't matter who's ID was used. WRONG!!! I learned when dropping the trailer off in Rockledge Florida it was supposed to be brought to a U Haul facility in Sabastion FL. That is over 30 miles away from my home. The lady at the Rockledge facility was very helpful in getting the problem corrected. The contract was in my name and my home address. The drop off location should have been associated with my personal info not my buddies info.
Michael RHave a class on customer service, because the guy who works the front seems to have forgotten that he’s in a customer service position. So many things went wrong, and there was no apology. He literally walked away as I was talking. I will never rent from this U-Haul again, and I will discourage others from using them. However, one of the mechanics helped me and he was great. My issues weee not resolved, but he was appreciated. Someone told him to have a good day as they left and he said right in front of me it’s already too late. I hadn’t even talked to him yet. This is the guy who assists customers. Wow!
Jereny HClean your trucks, have an employee just for U-Haul at locations and thoroughly check vehicles gas, mileage and damages out before giving to next customer.
Beth KI was told the gas tank was full but it wasn’t when I picked it up. It was full when I returned it.
Anne L