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SHIRLEY P
Customer Reviews for AY Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for the assistance unloading the AT, much appreciated after hours annd after a very long days!!
JAMES HWe had arranged to drop off our van here. There was no office--just a guy outside. I wondered if I just gave the van to a bystander. Also, we did not receive the invoice right away. I had to call the "office" to confirm that it was marked as returned. Then 4 hours later I received my invoice and there was an additional charge because we went over mileage. How? We only went to our designated destination, the gas station, and the UHaul Center. Plus, we told the attendant that instead of the 3/4 tank we needed, we actually put in a full tank of gas. That should have paid for any extra charge! I just wonder if the van was used in that 4 hours "on us" and that's why we had the extra charge. The invoice should have been filled out at the time of return.
BRYAN ALong time local business with a smile!
Kraig WWe d;rove 67 miles to pick up the truck in very cold weather and although we found the truck we could not find the office. After trying to find out which of the junky buildings on the lot was the office It turned out that there isn't an office; he uses his car, which I found out after calling his number. After he arrived (was home eating lunch) I was left standing outside his car in the cold and wind while he processed my rental on his phone. After a while he invited me to sit in the passenger seat, which I did after clambering over all the junk on the floorboard. He then asked me to check the oil and that Uhaul would reimburse me if I needed to add any. Isn't it part of the standard truck prep routine for the dealer to do this? To add insult to injury, after he had told me that the truck had a quarter tank of gas, I found out when returning the truck that he had marked it on the reservation as having a half tank, which cost me an extra $52 because the return location had to go by what had been entered.
Gerald RWhat a character! Great guy.
MATTHEW SThe guy that owns this location is one of my lifetime neighbors growing up. But I had a really difficult time, dropping it off for several reasons.. It would be helpful to have more signs showing where to drop it off.
KRISTIN BYour representative in Red Lodge MT is really cool! Keep him!
Jesse UEasy to return the truck and friendly service.
DANIEL LThe passenger side mirror kept moving on me, i had to stop every few miles to get out and readjust it. the running lights on the trailer did not work so I had to keep my car running so people could see my trailer at night. the brake lights and turn signals did work on the truck. I picked up the truck dirty. I received poor customer service at the U haul Lot in Red lodge MT. that didn't even have an inside office. The guy also did not subtract the mileage I was promised to be refunded from having to drive from Roundup to Red lodge and back to Roundup. Over all my experience was not a happy one. Brian
Brian GAlways a pleasure to converse with the gent that owns the U-Haul in Red Lodge.
PAUL HConvenient location and well maintained trailers.
Melvin HDave was helpful, went to of his way, equipment and service from him was outstanding
KJ CVery friendly and helpful. Great folks!
john eDave is very helpful.
Kathy SFriendly and helpful
Danielle HNothing just leave the equipment like you rented it !
Dee DIt was all good, they got me hooked up and on my way
Johnny BEverything was smooth sailing, down and back!!! Thankyou, Duane Hergenrider
Duane HEverything went smoothly - Dave is very helpful and a really nice guy. Would definitely recommend this place and would use it again.
CARLOS CDave was great Excellent experience
Rod BEnclosed trailer was not very clean. It was full of dirt on the floor and I was hauling furniture.
Shane MDaves great. Pretty thorough and efficient. The transaction was great.
todd mOutstanding service, as usual.
Kristin KDave is amazing, super friendly. Best experience at a uhaul to date
Josh AHave the trailer available in Billings
Duane LDave was amazing! He went above and beyond the call of duty. He was in contact with me immediately to make sure I was prepared to make my trip a success. I would recommend the Red Lodge location to anyone. thanks Dave!
Kelly HDave stayed late because we were running late. He is a great guy!
Susan RGreat service!!!
Joseph HTese personnel were very good & helpful!
Joe JGreat customer service.
ANGELA GAY Supply was great to deal with. They were very pleasant and very efficient. You couldn't ask for a better experience.
Gary SClose to home for drop off..phone didnt work to call them. Dropped off and he checked it in later.
ELLETT OThanks to AY Supply for being flexible. We got stuck in the snow and came back late.
Perry RVery friendly and helpful
Melinda KExcellent customer care! The truck pulled great and was clean. The man in Red Lodge was very helpful where we picked up the truck. I was called as promised on October 20, to know where to pick up the truck. I was very happy with the customer service. I will recommend to others. Thank you!
Diane TThe nicest people! Easy to deal with and always ready to help. Thanks
David CGreat service , friendly folks 👍
EDWIN B