The check in on the app was supposed to be easy and it was not. I did everything, added my license pics, confirmed all info and it never gave the code to open the lock box for the truck key. The license plate did not match the only truck that was there but the picture I submitted said it was the right truck. 🤷🏻♀️ I received multiple texts AFTER picking up the truck saying my truck was ready for pick up. Last text arrived minutes before I dropped off the truck. Freddie was easy to work with and friendly when reserving by phone. I would use the location again but probably not use the online check in.
STEPHANIE V
Customer Reviews for AZ Shipping And Printing Biltmore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personal customer service was amazing. So sweet and kind.
VERONICA MStaff at the location were polite and friendly. My difficulty was with the digital app. I wasn't sure what time the office opened, so I opted to pick up the truck digitally - my phone happily took photos of my face and the front of my driver's license, but it completely refused to scan the back of my license. Phone customer service and online chat were both useless. It took me about 45 minutes to pick up the truck once I went into the office and did it in person.
MAURICE SGreat people and I had a death and called to ask for one more day. The employee was perfect from empathy to professionalism.
LAURA TNothing!! Everything was perfect!!
BRIAN CGreat customer service
Dwyndle RLocation needs More clear communication.office needs a good cleaning.
Tamira GQuick and easy! But if you have an out of state license, be prepared to give a detailed personal history of every contact ever. I get it, but damn. I was just helping my mom move out of my childhood home.
Alexandra CLocation responded quickly to my messages with good information. Truck did its job well!
CRAIG HFYI - The email I received from uhaul instructed me to go to the wrong uhaul location. However the people at that location rented me a truck.
COLIN KFreddy is a wonderful owner at this location. I rent 10-15 x a month and will use this new rental location whenever possible! Easy transactions, great location and superior service!!
Amalia GThe location was closed the day I returned my truck and the day after. Consequently the truck return was processed 2 days later and the charges were 3x what they should have been. Thankfully Cameron Bankston at uhaul helped reverse the charge and refund the money, but on a whole the process was a bit annoying, especially having to spend 20+ mins on the phone fixing an issue that shouldn’t have happened.
Margot F