The check in on the app was supposed to be easy and it was not. I did everything, added my license pics, confirmed all info and it never gave the code to open the lock box for the truck key. The license plate did not match the only truck that was there but the picture I submitted said it was the right truck. 🤷🏻♀️ I received multiple texts AFTER picking up the truck saying my truck was ready for pick up. Last text arrived minutes before I dropped off the truck. Freddie was easy to work with and friendly when reserving by phone. I would use the location again but probably not use the online check in.
STEPHANIE V
AZ Shipping And Printing Biltmore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Personal customer service was amazing. So sweet and kind.
VERONICA MStaff at the location were polite and friendly. My difficulty was with the digital app. I wasn't sure what time the office opened, so I opted to pick up the truck digitally - my phone happily took photos of my face and the front of my driver's license, but it completely refused to scan the back of my license. Phone customer service and online chat were both useless. It took me about 45 minutes to pick up the truck once I went into the office and did it in person.
MAURICE SGreat people and I had a death and called to ask for one more day. The employee was perfect from empathy to professionalism.
LAURA TNothing!! Everything was perfect!!
BRIAN C