The man who helped did not seem to know what he was doing. I told him several times that I had reserved a truck and that the drop-off would be in Mesa (per my original paperwork). He asked me how many miles; I told him I didn't know and had been quoted a flat rate. He kept asking about miles...why? Then apparently he changed my contract to say I was dropping off in town! The truck was parked so close to the ones on either side that I had to pull in the side-view mirrors, which made it almost impossible to back up (thank gosh I had someone with me), and the space to back up was very short. Not a pleasant experience at all. The man at the drop-off site in Mesa was AWESOME and very helpful!
Karen B
AZ Shipping And Printing Biltmore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85020
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- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkNo people and the app did not work correctly. The lock box is unnecessarily far from the vehicles.
Fran ETrash in the truck! Dirty windshield!! Incorrect gas on contract! Charged incorrect gas fees because of owners negligence! I have photos to prove it.
ELENA UThis was a very pleasant rental experience. I would definitely recommend this location to anyone in that part of town.
Robert ONot give me a broken truck
Rachel T