The truck box was clean. The cab was clean, but the truck was older, with ripped upholstery and such.
Gregory B
Customer Reviews for Az Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul changed my pickup location to this location a few days before the reservation, without telling me that the opening time was one hour later than I had scheduled for. When I went to pick up the truck, I was told "the system is down" so I couldn't actually pick it up, even though I had done all the necessary check-ins online. Clerk sent me to a different location, and that location told me they can't help and don't have a truck. I spent almost an hour on the phone with the 1-800 number trying to figure it out, delaying my ALREADY DELAYED pickup. Once it was finally sorted, I got the truck and it had less than 1/4 tank of gasoline, so I immediately had to stop for gas too. An awful experience.
Christopher B