Customer Reviews for AA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AA Storage

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Hilarie S.
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I will not use uhaul again. My experience was the upmost worst. The place or lady I rented from has nothing to do with this review.

Keshia A.
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Have compassion. I lost my brother to the Corona19 virus.

MANIQUE G.
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Customer did not leave a comment.

Levon S.
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Customer did not leave a comment.

Darrell H.
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N/A

MELISSA I.
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My reservation got switched and I had to go across town to pick it up. The interior of the truck smelled like a cigar ash tray. The location would not change out the truck for another one. I have rented a lot of equipment from Uhaul and this is the WORST experience. I had to drive 2.5 hours in that disgusting truck. Nothing I did could remove the smell. It was even worse with the AC/heat running.

Bobby W.
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Better lighting and actually have a Dropbox if you advertise 24 hour drop off capabilities

valentina B.
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Customer did not leave a comment.

Robert C.
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Location had the trailer I required but did no sell the hitch ball needed to attach to my truck. The young lady who rented me the trailer pretended that she knew all about how to attach the trailer to the hitch (Once I had to leave the location, go to a different UHaul location and buy one!) and despite me volunteering that I could see why the trailer was not seating on the ball, insisted that we do it her way. Once off the lot, I had to readjust the tension on the hitch to insure that the connection would hold. Had I not, I probably would have lost my load on my 20 hour trip.

Crystal H.
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Not ideal location. Dark area and not safe

Kathy M.
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Customer did not leave a comment.

Billy S.
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Customer did not leave a comment.

reggie J.
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Customer did not leave a comment.

jeffrey B.
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Customer did not leave a comment.

Jessica P.
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Customer did not leave a comment.

shawn B.
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Customer did not leave a comment.

darrel S.
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Air conditioning not working, defrost not working, power steering barely working, engine sputtering bad milage.

SHERRY W.
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THE CUSTOMER SERVICE AT THIS LOCATION SUCKS

Chris H.
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Customer did not leave a comment.

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Customer did not leave a comment.

Gregory L.
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Customer did not leave a comment.

DANIEL K. | Overall Experience |
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Good facilities, excellent available staff.

julius L.
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Customer did not leave a comment.

Catarine L.
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Customer did not leave a comment.

Amelia Y.
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Thank you very much your service is always very good your employees are very kind and respectful people.

DEBRA N.
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Needs better customer service

James S. | Reservation |
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Driving space seems a little limited when you have a UHaul on some of the aisles.

Donald C. | Reservation |
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was told I didn't have to pay a deposits but still pay 30 dollars but it's still OK.

Charlie Ann C. | Reservation |
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NA

Lynda A. | Overall Experience |
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Thank u for ur support a Vet

MEGAN R. | Overall Experience |
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Great storage facility and they work with you if something happens and you fall behind in payments as long as you let them know.

Adam T.
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Had to have the wiring harness fixed before use

Ceara A.
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Customer did not leave a comment.

Sabriya M.
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Ran into a couple of issues... I couldn't leave the same day, did another reservation online and the wait while in the store was probably 20-30 minutes longer than I liked. But the service was friendly!

rocky D.
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Normally, renting a Uhaul is very stressful, but Sierra made it easy! I would recommend this location if you are looking to rent hassle free.

Hai T. | Reservation |
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when we booked an Uhaul truck on Saturday we were told that we can have a free storage rental for one month at A&A Self Storage (only open from Mon-Fri) we had to turn the truck on Sunday!

brian C.
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I was not made aware that the return time would be based on the check out time. I was told the cost of additional miles was 99 cents per while the main store quoted 40 cents per additional mile but the later did not have any availability.

Michael S.
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Customer did not leave a comment.

John C.
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Have people to help the costumer loading and unloading the equipment.

Carlos S.
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The amount of gas in the truck no match the initial invoice

Jackie A.
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Customer did not leave a comment.

Rocky R.
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I rented a truck for four hours and returned it within 3 hours. My credit card was charged for 4 days and 4 hours. Nobody from customer service will return my messages. This was fraudulent business practice. I need my charges corrected.

Shavondra G.
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Customer did not leave a comment.

mark B.
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The return of truck takes too long if no one is at the drop off location. I didn't have a phone at the time so it took an extra hour to drop off. I could have dropped off at my storage facility Smart Store, they were open. Customer should be given an option where to drop off.

michael K.
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Very unsatisfied customer... i needed a one way contract, but was unstead given an in town one. This resulted in me paying double!!!! The worst part is that no one was able or willing to help me, just take my money. This place is an utter disgrace, it is disgusting.

Cedric S.
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Uhaul has been around for many years. I believed and my last two rentails have been absolutley horrible. The uhaul name should be bigger than the substandard service people recieve . Don't really want to speak bad

ERIC Y.
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Customer did not leave a comment.

GREGORY A.
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Customer did not leave a comment.

janie B.
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Same...

Prisilla L.
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Fix the brakes ,, the brakes was very bad

STEVEN R. | First Impressions |
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Great customer service, positive attitude, good facilities although a little tight for big trucks although they do have a field in the back to turn around.

Gary V.
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Excellent assistance unhooking

Joe S.
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Customer did not leave a comment.

David D.
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Equipment was reserved but not available. Calls were made to another dealer who, when I arrived there, also did not have the equipment. A third dealer had the equipment. UHaul wasted 2 hours of my time and 15 miles of driving. You stink!

Lawrence J.
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Pick-up went off without a hitch!

Joshua B.
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Inside truck had broken glass EVERYWHERE. Managed to cut my foot wide open on a piece of glads just minutes into a 6 hour job of loading and unloading. Had to spend the next 30 minutes getting my foot to stop bleeding and a large piece of glass out of my foot, to finally sweep it all out. Previous experiences have been excellent, this one not so much. Loyal to uhaul for my moving equipment but if I get another truck like this I may have to look elsewhere.

David J.
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Customer did not leave a comment.

Glenda W.
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The young Lady that assisted me was Very Helpful she made my day with the Uhaul Rental and Storage

william T.
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It was Sunday morning when I was able to drop off my rental so the location was closed. I am not able to rate them due to this. I had to unload my car by myself from the trailer but had no problems.

Deborah S.
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Excellent customer service.

Aubrey R.
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I was overcharged and misled about my move two hours away. Made sure I could use vehicle for multiple trips and she assured me that I would be fine to just fill up the truck before turning it in. Had to pay 100$ in over mileage.

Venderla K.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

CJ C. | First Impressions |
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very good service they were beyond helpful and friendly !

JOHN L.
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They are new. They Just need more time to make this location better. Just working the "kinks" out of being a new uhaul dealer

GERARDO D V.
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I understand they are new with U-Haul but they should be better trained. The young lady on week days was very pleasant and did a good job of helping me. The weekend person was not a good listener and made me feel very uncomfortable and like I was doing it all wrong.

Britt S.
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Customer did not leave a comment.

tim C.
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Customer did not leave a comment.

JOHN Z.
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trailer door hung up and would not open. dolly wheels were bent and protection pad was missing. :-(

BILLIE M.
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lower your mileage rates

RONDA P.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

RICK I.
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had a great experience

JON B.
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Customer did not leave a comment.

JOHN J.
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Customer did not leave a comment.

LARRY E.
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Customer did not leave a comment.

TAMMY D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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