Customer did not leave a comment.KATE L.
Customer Reviews for AA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly staff. Thank you!Maricela L. | Overall Experience
The truck was dirty inside the cab and also inside the bed of the truck. It had cobwebs in the bed along with old dirt on the floor. I was honestly scared to put my stuff inside this truck. We had to sweep and spray inside the bed of the truck before using it. We had no choice. We had to finish our move before our final out which was the next day. I called Uhual several times and I was told that roadside assistance would have to assign us another truck. I feel taken advantage of by the mobile pick up feature. The representative leaves at 12 noon every. **deep sigh ** This is ridiculous hours!! This location was the only location that guaranteed this size truck. The cab of the truck smelled musty and the floor was bunched up. The floor could cause an accident because of the way it bunches up. The driver side door lock didn't work. So we had to scoot across the passenger side to get to the driver's side just to unlock the door. We called roadside assistance and the man couldn't fix the truck. This truck was horrible and should not be in use anymore. It should be retired!! Is this how you want to represent your company!?!?!?Charisma D.
Need to honor what they tell their customers about drop off saying it wouldn't matter if you called or not the boss can roll the camera back and see what time you get there and won't get charged but still get charged with a joke and also they need to make sure the grass is cut where equipment is at.JUAN W.
Customer did not leave a comment.PATRICK C.
I arrived for my pick-up 15-20 minutes late, due to my reservation having been changed from the location I had chosen, with the only warning I was given being that my confirmation text had a different address. Despite that, I and my father who drove me there waited another 1-15 for the only person working at the location to finish cleaning out the truck. It was clean, so fine. After this, we went to confirm the reservation. I was told to use my phone rather than the office computer, which I had not done because I avoid using data on my phone. Because of this, I couldn't troubleshoot the issues my phone had with the site. When we changed over to using the office computer, issues continued, complicated by their internet service giving out 5 times during the process. The attendant had to use her phone to access the site, since hers seemed to have no issue conecting. All in all, we spent 2 hours there, with my father and everyone I had called to help move waiting in cars in the summer heat. During this time others came to drop off their trucks, and had to wait because there was only one attendant. Those two hours were the only time the location was open that Saturday, meaning that I had to repeat the attempt to use my phone to access the site. I was only able to turn in the truck because I was given a number to reach UPS Traffic and explain my issue. The attendant did her best, and everything she knew how to help with went all right, but this location is clearly not interested in handling these operations on Saturdays.Justin S.
the location was good. U haul did not contact me to let me know the trailer was not available. very poor way to do business.WILLIAM C.
Customer did not leave a comment.Paul W.
Better communicationCREASY D.
All of our items were destroyed by rats and roaches. Our bags were chewed thru. Everything smelled like feces and urine. We were only able to save the items that were completely secured in totes. Although we had to throw totes away. I couldn't have been more disappointed. The lady who was on duty did remove a dead rat from the unit upon request so I guess that's a positive.Daniel A. | Overall Experience
Very friendly and knowledgeable representative. She knows her job and she does it well.John B. | Overall Experience
AwesomeEddie F. | Overall Experience
Customer did not leave a comment.Brennan J.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Tyler M.
Customer did not leave a comment.LAWANA C.
Customer did not leave a comment.ANDRES S.
My storage unit was broken into and some valuables were stolen so that that would be my reason for not renting here again. It’s not the best side of town!Nicole W. | Overall Experience
Customer did not leave a comment.Charmaine P. | Overall Experience
I will not use uhaul again. My experience was the upmost worst. The place or lady I rented from has nothing to do with this review.Hilarie S.
Have compassion. I lost my brother to the Corona19 virus.Keshia A.
Customer did not leave a comment.MANIQUE G.
Customer did not leave a comment.Levon S.
My reservation got switched and I had to go across town to pick it up. The interior of the truck smelled like a cigar ash tray. The location would not change out the truck for another one. I have rented a lot of equipment from Uhaul and this is the WORST experience. I had to drive 2.5 hours in that disgusting truck. Nothing I did could remove the smell. It was even worse with the AC/heat running.MELISSA I.
Better lighting and actually have a Dropbox if you advertise 24 hour drop off capabilitiesBobby W.
Customer did not leave a comment.valentina B.
Location had the trailer I required but did no sell the hitch ball needed to attach to my truck. The young lady who rented me the trailer pretended that she knew all about how to attach the trailer to the hitch (Once I had to leave the location, go to a different UHaul location and buy one!) and despite me volunteering that I could see why the trailer was not seating on the ball, insisted that we do it her way. Once off the lot, I had to readjust the tension on the hitch to insure that the connection would hold. Had I not, I probably would have lost my load on my 20 hour trip.Robert C.
Not ideal location. Dark area and not safeCrystal H.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.Billy S.
Customer did not leave a comment.reggie J.
Customer did not leave a comment.jeffrey B.
Customer did not leave a comment.Jessica P.
Customer did not leave a comment.shawn B.
Air conditioning not working, defrost not working, power steering barely working, engine sputtering bad milage.darrel S.
THE CUSTOMER SERVICE AT THIS LOCATION SUCKSSHERRY W.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.
Customer did not leave a comment.Gregory L.
Customer did not leave a comment.julius L.
Customer did not leave a comment.Catarine L.
Thank you very much your service is always very good your employees are very kind and respectful people.Amelia Y.
Needs better customer serviceDEBRA N.
Had to have the wiring harness fixed before useAdam T.
Customer did not leave a comment.Ceara A.
Ran into a couple of issues... I couldn't leave the same day, did another reservation online and the wait while in the store was probably 20-30 minutes longer than I liked. But the service was friendly!Sabriya M.
Normally, renting a Uhaul is very stressful, but Sierra made it easy! I would recommend this location if you are looking to rent hassle free.rocky D.
I was not made aware that the return time would be based on the check out time. I was told the cost of additional miles was 99 cents per while the main store quoted 40 cents per additional mile but the later did not have any availability.brian C.
Customer did not leave a comment.Michael S.
Have people to help the costumer loading and unloading the equipment.John C.
The amount of gas in the truck no match the initial invoiceCarlos S.
Customer did not leave a comment.Jackie A.
I rented a truck for four hours and returned it within 3 hours. My credit card was charged for 4 days and 4 hours. Nobody from customer service will return my messages. This was fraudulent business practice. I need my charges corrected.Rocky R.
Customer did not leave a comment.Shavondra G.
The return of truck takes too long if no one is at the drop off location. I didn't have a phone at the time so it took an extra hour to drop off. I could have dropped off at my storage facility Smart Store, they were open. Customer should be given an option where to drop off.mark B.
Very unsatisfied customer... i needed a one way contract, but was unstead given an in town one. This resulted in me paying double!!!! The worst part is that no one was able or willing to help me, just take my money. This place is an utter disgrace, it is disgusting.michael K.
Uhaul has been around for many years. I believed and my last two rentails have been absolutley horrible. The uhaul name should be bigger than the substandard service people recieve . Don't really want to speak badCedric S.
Customer did not leave a comment.ERIC Y.
Customer did not leave a comment.GREGORY A.
Fix the brakes ,, the brakes was very badPrisilla L.
Excellent assistance unhookingGary V.
Customer did not leave a comment.Joe S.
Equipment was reserved but not available. Calls were made to another dealer who, when I arrived there, also did not have the equipment. A third dealer had the equipment. UHaul wasted 2 hours of my time and 15 miles of driving. You stink!David D.
Pick-up went off without a hitch!Lawrence J.
Inside truck had broken glass EVERYWHERE. Managed to cut my foot wide open on a piece of glads just minutes into a 6 hour job of loading and unloading. Had to spend the next 30 minutes getting my foot to stop bleeding and a large piece of glass out of my foot, to finally sweep it all out. Previous experiences have been excellent, this one not so much. Loyal to uhaul for my moving equipment but if I get another truck like this I may have to look elsewhere.Joshua B.
Customer did not leave a comment.David J.
The young Lady that assisted me was Very Helpful she made my day with the Uhaul Rental and StorageGlenda W.
It was Sunday morning when I was able to drop off my rental so the location was closed. I am not able to rate them due to this. I had to unload my car by myself from the trailer but had no problems.william T.
Excellent customer service.Deborah S.
I was overcharged and misled about my move two hours away. Made sure I could use vehicle for multiple trips and she assured me that I would be fine to just fill up the truck before turning it in. Had to pay 100$ in over mileage.Aubrey R.
Customer did not leave a comment.Venderla K.
Customer did not leave a comment.Michael P.
They are new. They Just need more time to make this location better. Just working the "kinks" out of being a new uhaul dealerJOHN L.
I understand they are new with U-Haul but they should be better trained. The young lady on week days was very pleasant and did a good job of helping me. The weekend person was not a good listener and made me feel very uncomfortable and like I was doing it all wrong.GERARDO D V.
Customer did not leave a comment.Britt S.
Customer did not leave a comment.tim C.
trailer door hung up and would not open. dolly wheels were bent and protection pad was missing. :-(JOHN Z.
lower your mileage ratesBILLIE M.
Customer did not leave a comment.RONDA P.
Customer did not leave a comment.DAVID S.
had a great experienceRICK I.
Customer did not leave a comment.JON B.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.LARRY E.
Customer did not leave a comment.TAMMY D.