Did not receive my dolly that I ordered and still was billed $160 extra . The U-Haul company's website was down so there was a delay on picking up my truck. Other then that, my storage site was .. okay . Elizabeth at AA Storgae in Warner Robins Ga off Green street Had excellent customer service. She also sent an email to U-Haul to get the dolly removed off my invoice since I didn't receive it to use it .
JOSHUA W.
AA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warner Robins, GA 31093
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- 4.0 Average Customer Rating
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I will NEVER rent anything from this U-Haul location again. The customer service rep needs training in customer service. We arrived to pick up a 20 ft. truck approximately 40 minutes AFTER our scheduled pickup time. This was because one of our drivers got sick that morning and we had to find someone else to take his place. The customer service rep at the 68 Green St. location told us, quite bluntly, that we were 40 minutes late. She was on the phone, and she also told us we'd have to wait until she was done with her phone call, and it could be quite some time. When we expressed disappointment, we were told we could go elsewhere to other U-Haul rental places in town if we did not want to wait. Since we were already behind schedule, I chose not to do that. I have rented a U-Haul truck every month, for several years, and normally do not use this U-Haul location. We were referred to this location by the regional U-Haul coordinator because the location we normally rent from (1235 Watson Blvd) had run out of 20-ft. trucks when I made the reservation. I have NEVER been treated this poorly at the 1235 Watson location. They have always been warm, personable and friendly. A younger gentleman, a U-Haul employee came into the office after we had waited a few minutes and took care of us. He had a VERY CUSTOMER FRIENDLY attitude and was a breath of fresh air after our initial encounter. KUDOS to him for taking care of us.
David N.Yes as long as they are informed about being charged again
Tinisha C.Remote pickup is impossible. They don't give you the gate code to get to the truck and you have to go a quarter mile to the truck. Then it's parked by razor wire on the fence!!! I GOT GASHED WHILE PARKING AND RETURING THE TRUCK!
Larry M.The truck had dog hair everywhere dirt on the floor. I rent from uhaul a lot but I want again if I get a truck dirty again it was just that one. Plus no one move to help me . Took there time.
VERNON B.