The whole experience of renting a Uhaul this day was a fail! I made reservations on Nov 11, 2020 for a 10ft Uhaul, less then 2 miles from my home. Pick was 10am. When I got there, there where no Uhauls on the lots at all. I had to wait for someone to tell me they didn't get it and I needed to go to another location to pick it up. About 7 miles from my current location. When I get there. The towing place is closed. No one around and I had no idea what I needed to do. I call Uhaul and finally someone tells me I had to download an app and go through a 1,000 steps before I can even get a key! I do not have mobile data on my phone. It cost me to do this. After downloading the app, going through an approval screening, I finally got a code for a key. The lock box was old and hard to turn the knob. I get the key and then had to take pictures of the truck. They wouldn't upload to the site. Yet again I have to call Uhaul for help. I had a 10am pick up for a reason. By the time I got this truck and made it to my home it was after 11:30.Kenneth W.
AA Towing & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon arrival to pick up the truck it was nothing but aggravation. It took 2 hours to get the truck. It seems no one knew what was going onKevin B.
Customer did not leave a comment.DANA M.
The truck was dirty in the floor. But the rest was clean. But I could not keep it going straight. Needs to be realigned. Swerving even with an empty truck.david N.
Customer did not leave a comment.Adam F.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.ARLA F.
Customer did not leave a comment.Dustin H.
Customer did not leave a comment.Ronald C.
Everything went well, due to the current situation protocol was handled properly and execution of Social Distancing well in place, vehicle was clean and ready to goJames N.
Customer did not leave a comment.annette R.
Customer did not leave a comment.Steven S.
Folks at this location went above and beyond the norm to provide excellent customer service. We couldn't be happier.Jason P.
Tell them to be helpful and not to complain about were to park what you are returning.Ricky N.
The gentleman was very helpful and friendly, but the equipment was not clean or in good working condition. The drivers seatbelt did not work and the cab of the truck was nasty.valeria M.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Michael K.
Very helpfulWilliam G.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.John S.
Customer did not leave a comment.Shirley M.
Customer did not leave a comment.John E.
Customer did not leave a comment.Beverly H.
Not charge people cleaning fee when there was no mess what so ever in the truck front or back!Kristan E.
The agent was very easy to work with and moved through the paperwork quickly.Curtis K.
Steve was so nice and very helpful. My dad and I tend to ask a lot of questions and Steve answered every one of them and explained everything to us without getting annoyed (my dad called and I went in, so he pretty much explained everything twice). He also gave us a deal on the mileage and was very accommodating to our schedule. I would highly recommend going to him if you ever need a Uhaul. I didn't ride in the truck (26 foot), but the back was clean and the front looked very clean and comfortable. I believe it had leather seats. My dad drove the truck for me and he had no complaints at all. He said it drove nicely. There was plenty of gas in it when we picked it up.jennifer T.
Nothing. Awesome experienceJeffrey B.
Customer did not leave a comment.gateway H.
Customer did not leave a comment.GENEVA C.
Customer did not leave a comment.Johnathan H.
Customer did not leave a comment.Sandra H.
Smoke filled room. Had to shower afterwards. Nice guy.Jack D.
manager claims his phone/wifi in locatio doesnt work well therefore he doesnt answer his phone or phone messages. Makes up his own hours. is always very busy-to busy to answer the phone or help. Is well versed in getting info or adjustment with u haul.allen G.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Ralph B.
Love this location. Have used twice and both times were great experiences all around- people and equipmentDiane M.
There was no where to turn around had to back out on to busy StreetKEARNEY A.
Customer did not leave a comment.Raegena N.
Customer did not leave a comment.Justin S.
I was told I had 2 days , but the next day I was called by the drop off location and informed that he read it as 2 days minus 1. that didn't make any sense and not what I had agreed to. i was told by the drop off manager he would not charge me for the extra hour . then a week later the office I picked up from took another $7.00 from my cardDonna M.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.Peter J.
Customer did not leave a comment.Rickey F.
Fast and friendly service. Hooked up my trailer and made sure everything was connected properly and working before I left. Convenient hours to pickup after work for weekend users.Christopher D.
Customer did not leave a comment.Travis C.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.Sean AND Judy A.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.colton M.
Steve was great and super easy to work with. If I need a U-Haul in the area again he will be my first call!Coty B.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.gateway H.
Customer did not leave a comment.Stephen K.
Rent a device to help load cardoug R.
Uhaul failed to keep their word and did not refund me a credit like promised for reserved equipment that was not available. They then booked me for a truck in the next county over, telling me that the vehicle i wanted wasnt available. So instead of a 4 or 5 mile in town rental, the conned me into paying mileage out of another county and back to return it. Turns out the original truck WAS available in town here. Verry disappointed with Uhaul overall!!!Andrew B.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.David H.
Customer did not leave a comment.rodney W.
I reserved one at Mr. P's by the interstate. I went there first and didn't have a truck! So I looked up other uhauls in town and AA towing was the one that come through for me.Tad C.
Customer did not leave a comment.Wayne C.