Customer Reviews for AAA All Stor #2
(U-Haul Neighborhood Dealer)

195 reviews

1901 E Stan Schlueter Loop   Killeen, TX 76542

(254) 519-2307

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/4/2021 - 8/6/2021: Closed

Services at this Location:

Contact Us

(254) 519-2307

1901 E Stan Schlueter Loop
Killeen, TX 76542

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/4/2021 - 8/6/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALEX BANGATE P. 
Rating:
5.0

I always use this location. Love it.

Tuesday S. 
Rating:
5.0

Great Staff

Christopher M. 
Rating:
5.0

Customer service is unmatched! I would definitely recommend this location to others.

CHRISTOPHER F. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
4.0

No problems with the agency. Many problems with the web site. It took me forever to get my reservation confirmed on line and had to call anyway.

James D. 
Rating:
4.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Awesome service

RAYMOND S. 
Rating:
5.0

Very professional and knowledgeable. Went out of her way to ensure all of the experience was acceptable and we were safe when we left her location. This was one of the best experiences with u-haul I have had. THANK YOU Michelle

Thomas B. 
Rating:
1.0

They had no customer service skills!!!!

ANITA W. 
Rating:
4.0

Customer did not leave a comment.

BRANDEN C. 
Rating:
5.0

THE STAFF DESERVE AN AWARD GREATTTTTTTT CUSTOMER SERVICE

Latoria S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA V. 
Rating:
5.0

I don't have any ideas. I just know that service was superb 😁

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

All time

ivan C. 
Rating:
5.0

Customer did not leave a comment.

craig R. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Excellent service

nestor G. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

We dropped off our tow dolly first (after hours) and I was nervous about leaving it, so I left a message for the drop-off store. The gal called me back ASAP in the morning and was SO sweet and accommodating.

Lacey H. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Awesome costumer service

JOSE G. 
Rating:
2.0

Not charge me for equipment that was not provided. There was no appliance dolly anywhere

Anthony M. 
Rating:
5.0

Awesome people to work with

mick C. 
Rating:
5.0

Customer did not leave a comment.

shawn M. 
Rating:
4.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

The young lady was so courteous so professional so knowledgeable and easy to work with

DONNELL C. 
Rating:
1.0

Customer did not leave a comment.

octavia L. 
Rating:
4.0

Customer did not leave a comment.

Alexis N. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Todd and Michelle exhibited outstanding customer service!

Gene L. 
Rating:
5.0

Customer did not leave a comment.

terrance S. 
Rating:
5.0

Very friendly and helpful staff at this location. Pickup was a breeze & I was on the road in no time.

KATHIE M. 
Rating:
5.0

Customer did not leave a comment.

Lakeenya C. 
Rating:
5.0

Customer did not leave a comment.

winstor R. 
Rating:
5.0

Customer did not leave a comment.

Jana K. 
Rating:
5.0

Have closing time at the same time of day for all stores

JACQUELINE J. 
Rating:
3.0

This location does not have a person working there , you do everything over your phone and I didn't really like it not used to that rather work with a actual person

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Rihard R. 
Rating:
3.0

Customer did not leave a comment.

Tomoji S. 
Rating:
5.0

Very friendly at this location, will use them again(shortly actually) Thank you~!

Heidi S. 
Rating:
3.0

Store was closed. I had to looked carefully for the key drop since I was looking for the one the uhaul/share showed.

Shearley P. 
Rating:
3.0

Muddy driver-side floor Cargo bay needed sweeping UHaul should do a better job inspecting their OWN trucks rather than putting the onus on the customer. I PREFER Penske, but their location was too far away.

Randall S J. 
Rating:
2.0

First of all the truck was filthy upon pick up. So I was charged $25 to have a filthy truck cleaned . And then this was a $150 one way trip, I was charged an additional $45 for extra miles. It's 63 miles From pick up to drop off. The nearest drop off was 16 miles from my final destination. I truly believe I was over charged for this rental. As a result I will never from u haul again nor will any of my friends.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
3.0

U-Haul rentals need to be serviced and cleaned. Equipment I picked up was aged, and turned out to have a bad wiring harness causing me to turn in original rental for another.

Donald L D. 
Rating:
4.0

Customer did not leave a comment.

yesenia N. 
Rating:
5.0

Friendly, good service, professional, great people to deal with.

Henry N. 
Rating:
5.0

Excellent quality of service. Felt like I received a good value for money spent and great personality for customer service. Thank you.

tad K. 
Rating:
5.0

The location was perfect. Uhaul itself never contacted me to provide me with a location for pickup. I got a confirmation for my preferred pickup but my reservation was sent somewhere else. Without me knowing. It took me almost 1 and a half hours to finally get the correct information to get my trailer picked up. This was not a good experience with uhaul at all. I cant describe how unhappy and dissatisfied I am with this experience.

Brandon E. 
Rating:
5.0

Not sure my experience was excellent. A standard for customer service.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Amazing people

MAXDALE A. 
Rating:
5.0

Quick and efficient. Needed the rental for two hours and the process to obtain from online reservation to keys in hand was less than 15 minutes.

Robert O. 
Rating:
5.0

The attended was very friendly.

Arthur A. 
Rating:
5.0

Nothing. The service was great. The lady that works there was genuinely friendly and helpful. 5 Stars hand down.

Walter B. 
Rating:
5.0

I dropped the trailer off at that location early in the morning like 6:00 AM. It's very convenient to be able to drop the equipment off after hours.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
4.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

allen W. 
Rating:
5.0

Customer did not leave a comment.

Keymajor S. 
Rating:
2.0

The person was not very friendly. After leaving my car there and getting the tow dolly, I went back to see if she would help me load my car. I was told that she didn't know how to do it. I asked her if she had anybody else that could, she again said no. She then suggested I go get someone. I then said, but my car was there.

Rhonda K. 
Rating:
5.0

Lovely customer service!

JoAna R. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

Good

akeem B. 
Rating:
5.0

Customer did not leave a comment.

Blake V. 
Rating:
1.0

When dropping off trailer, I was told to just leave it and they would take care of it. I have done this at other locations so I did not worry about it. Now this location did not check it in and I received an email saying I had not returned the trailer. Almost accusing me of stealing it. I had to do someone else job and go find the trailer, which was sitting on the lot of the drop off location.

Davie W. 
Rating:
1.0

Did not know before approving this drop-off facility they were closed on Sunday or I would not have selected it because I needed to drop it off on Sunday. There was another U-Haul facility less than a mile away that was open on Sunday but I wasn't allowed to return it there and no one at the facility or on the 800 number could tell me how much the fee would be to change the drop-off location. Was leaving town that day, and ended up having to come back the next day just to return it, which was annoying and out of the way. Extremely hard to find the drop-off location. When I finally found it, no one was there. When I called the number listed on my contract, I was told I actually had to drop it off in a different location. I was extremely frustrated and the lady with whom I spoke agreed to allow me to leave it at the drop-off location address. Lesson learned - be careful booking through the toll free number and don't rely on them to give accurate information on hours of operation.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Continue providing an excellent service.

Antonio G. 
Rating:
5.0

Michelle was great. She made the rental process easy.

JACK W. 
Rating:
5.0

My experience at this location was very good, smooth and pleasant during usually stressful time/process of moving. This Texas Friendly Locally Owned Family Business establishment have Professional staff and good people... I dealt with Michelle Bates. She was Awesome and of Great help. Michelle was able to make my U-Haul rental possible basically stress free unlike two (2) other (one of which I originally/initially had reservation...) U-Haul rental places couldn't make it work and gave me the runaround... Thank you AAA U-Haul and Storage/Gene Fogle Auto Sales 1901 E Stan Schlueter Loop In Killeen Texas!

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Tamala C. 
Rating:
5.0

The personnel was very friendly and helpful!

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Patty K. 
Rating:
5.0

Customer did not leave a comment.

Edmond F. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Michele always accommodates our needs and far exceeds our expectations. Excellent customer service!!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Sterling B. 
Rating:
3.0

Have a kiosk to check in and out. My phone died and wasn't able to complete the transaction

William C. 
Rating:
4.0

Customer did not leave a comment.

Rey N. 
Rating:
5.0

Customer did not leave a comment.

Zoel Q. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

Quality service all around. Really listen to the customer needs.

shawn M. 
Rating:
5.0

Always great customer service

Kenneth N. 
Rating:
4.0

Be a little more detailed. This customer bought products assuming they were reasonable but when finalized the contract, found out differently (insurance rate). Otherwise, I had a very good experience and would use same store for future needs and recommend them.

DIANA N. 
Rating:
5.0

I not give only 5 ??'s to Chuck & his team is where I pick up my 20ft Uhaul truck & a auto tranport to start my journey to AZ, which I drove alone. I started my reservation with Michelle at store #756028 & her team. They share the ??'s & the ?? with Chucks team. I truly enjoy me journey, truly a journey!!!

Sancerina F. 
Rating:
5.0

Customer did not leave a comment.

Karla B. 
Rating:
1.0

No one onsite to assist during business hours.

Bryan B. 
Rating:
1.0

I was overcharged on the return and the person that handles the u-hauls at this location is never there. I've come by as well as called

Shamekia L. 
Rating:
5.0

Very kind, courteous, and honest! I received the refund which I was promised due to the gap between projected mileage before and actual mileage afterwards. Keep up the good work! Caleb

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

kathy S. 
Rating:
5.0

Chuck @ this location was very helpful, great service and awesome experience. Will do business here again definitely.

Dayon S. 
Rating:
5.0

Keep up the great work! ????

Keith H. 
No reviews have been submitted for this location.

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