Customer Reviews for AAA Appliance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Appliance

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Melanie B.
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Customer did not leave a comment.

Mark M.
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Great service!

Richard A. F.
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No one was there. According to the message on the phone they hadn't been there for weeks. I left a callback number but never heard from them.

steve L.
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No truck at location. Was told only truck available was 3 hours away. They finally found one for me but no equipment available.

George V.
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We have rented from Uhaul twice a year for 15 years. The price for a one way trip has been between $40 and $80. This year it was $198; double and triple the price. This is price gouging in a pandemic year.

Ray V.
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First of all Worst experience ever renting a Uhaul truck. The first thing was the change of my location for pick up changed from my home town Middletown ca to Santa Rosa ca, this put me behind 3 hours do to commute and the long check in process. When I go there the person at counter could not get Uhaul website up. after several attempts she called Uhaul. She ran my credit card twice telling me it was Declined........I asked her" How much are you charging me"? she said $2,160 includes the insurance......I told her that she had the wrong amount it was $990 for the truck then the Add for the insurance......she then said "Oh I saw that but the program kept adding a $1,000" so we finally got that rectified, She gave me the keys told me the truck was in the front and off she went to a delivery she had to make. No inspection. Truck had over 100,000 miles on it and handled like it.....this truck should be retired!! After this experience probably will never use Uhaul, and if you see my history have been a faithful customer!!

Jessica K.
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I am giving a high rating only to the pickup location, not U-Haul in general. Ivhad a horrible customer service experience with the U-Haul company. I found out the night before I was supposed to move across the country that the car trailer we reserved would not be available and that my options were either to drive 3 hours out of my way to pick up an available trailer or use a different trailer that uhaul had already told me should not be used for our car. Furthermore, I had requested that the U-Haul pickup time be 8:00 a.m. and was not told until very late at night that the U-Haul truck would not be available until 1 pm. This was a very stressful situation for me and I did not appreciate how uhaul handled this.

Paul A.
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Customer did not leave a comment.

Walter T.
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Nancy at AAA Appliance is extremely customer service oriented. She is a wonderful representative for the U-Haul services she offers.

Ronald J.
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The location is fine if you live in the area. I made the reservation for a closer location to where I live and the day before I was informed by U-Haul that would have to drive another 9 miles to pick-up my rental. I was not happy because of the added miles and time.

JON P.
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Nancy provides awesome service!

Mary P.
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Customer did not leave a comment.

nicholas A.
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Patrick D.
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Darrell H.
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Erik E.
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Love aaa appliance. Easy, professional, always on time. Best rental location in Sonoma County.

JON P.
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Nancy was awesome - fantastic customer service - highly recommend!

Andre S.
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Customer did not leave a comment.

Rich R.
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Michael K.
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Andre S.
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Myra L.
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Hours are extremely limited

Gail C.
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Customer did not leave a comment.

John S.
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Your app is awful,terrible,sucks! After spending 15-20 minutes checking in, it got the rental time wrong. Tried to edit on app,no way.Called U-Haul to change length of rental. At the same time I opened a chat. 25 mins later, response on chat.Said they would edit and send me a confirmation. Never happened. Stayed on phone for 45 mins, never did pick up.Rental before this, I reserved 3 weeks in advance. Sent 3-4 emails as date approached changing pickup location. CDay before move they wanted to send me 11/2 hrs in wrong direction for pickup. Fortunately my local dealer found a trailer for me. I used to give all 5 star ratings and I realize the are difficult times but you people are really slipping. Easier to spend a little more and go to rental yard if my time is worth anything.

Heidi D.
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Everything was fine.

george Z.
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Customer did not leave a comment.

Luis C.
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Linda H.
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Brian C.
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Jennifer L.
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The whole $19.95 per day rental is a misleading ad. Mileage, gas, insurance, environmental fee and taxes and I paid over $53 to drive 19 miles round trip for 1 hr and 20 mins. Rip off.

minhee H.
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Marty M.
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Ellen R.
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Jordan M.
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Brian C.
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Very convenient. Very friendly. Exactly what I needed.

sara D.
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I can't say enough about the woman who helped me at this store. I don't remember her name, but she was absolutely amazing and friendly, and helped me out so much. She deserves a raise!

Jeff S.
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Nancy, the owner, makes renting a truck effortless. Thanks.

Omar S.
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The individual who helped me at this location was Nancy. She was absolutely amazing. Incredibly knowledgeable and very nice.

judy N.
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U haul called the night prior to pick up at 7:00 pm to notify us the nearest U Haul center that had our reserved 6x12 unit was 1 hour drive away. This was late notice and extremely difficult timing to drive 2 hours RT in order to obtain our rental, then after obtaining The rental trailer the right side door hinge was broken, so road side assistance was called out to repair the problem, this added an additional 90 minute delay in our set up, then upon re turning the U Hail, we were asked to drop it off in a location 20 minutes further away than our original requested location of 5 min from home. In addition, the 6x12 units should have a hydraulic Jack attached to the hitch to allow for the weight distribution once loaded, instead we had to obtain our own Jack in order to raise the hitch off the connection. This added another hour set up to our trip. The equipment is dated and should be updated.

Mary P.
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Customer did not leave a comment.

Nathan J.
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Ryan G.
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Truck was missing my pads and dolly

Paul S.
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Customer did not leave a comment.

John S.
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Best u-haul location ever! Fast and friendly,thanks Nancy!!

Sarah L.
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They vehicle definitely hadn't been wiped down or cleaned between the last person and me. Also there's a lot of fees racked into the $20 rent rate. Why not just add those fees to the rate. It would be more transparent.

Danny J.
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Customer did not leave a comment.

michael S.
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Sam B.
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Justin W.
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Dolly and furniture pads not in truck as ordered and paid for. Mobile pick up not easy to use.

Tim K.
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Very friendly customer service.

Arden C.
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When I arrive at the location, the truck share app wasn't recognizing my reservation number, even though I had confirmed it the previous day over the phone. I spend 20 minutes on hold getting passed around because no one knows how to help me. A gentleman was walking me through resetting the truck share app/login information which we both knew was not going to work. Luckily, the lady who runs this location happened to show up to take the trash out. She was nice enough to start a new reservation for me (says this happens all the time with the app). Nearly an hour later and I finally have the keys to the uhaul. When I turn it on, the check engine light is lit up. I drove the uhaul to Petaluma and back but felt very unsafe the entire way. I have used uhaul in the past and never had any issues like this so I am dissatisfied with my experience.

Traci W.
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the mobile checkout process was easy and hassle free. thanks

christopher Z.
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App Checkout was a little tedious but it worked

Thomas N.
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Fantastic service, would use again.

Anthony G.
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I feel as though the 19.95 sign on the side of the truck is false advertising based on $122 for one day.

Jason E.
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Nancy was fantastic! She was fast, efficient, and most importantly friendly! I will always use her location (AAA Appliance @ 5517 Old Redwood Hwy, Santa Rosa, CA 95403) for all of my u-haul needs! Thanks Nancy!

April P.
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Nancy was so personable and knowledgeable. I originally went to another location where I had a poor experience and Nancy was able to turn that all around for us.

Sean S.
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Nancy was an absolute pleasure to work with. Very helpful, knowledgable and kind. Will be coming to this location for ANY of my renting needs.

Yvette A.
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Extremely friendly and helpful! Efficient so I was able to get on the road quickly!

edwin B.
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Nancy has great customer service, pragmatic and also a great conversationalist, if one finds oneself waiting for the rain to stop before a move. Highly recommend

James W.
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Customer did not leave a comment.

John B.
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The mobile app would not load...luckily the attendant was able to help me and I could use the website to check the vehicle in.

John A.
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Great Service!!

Kenneth K.
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The owner is awesome. I enjoy renting from AAA Appliance because she's so cheerful.

Michael L.
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The lady at the front desk had a very poor attitude. She was very short tempered and judgmental. She marked the gas as starting at full when it was NOT completely full. I ended up paying an extra $15 in gas that I did not use. Definitely would not recommend.

Rodger S.
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Denise Z.
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Christopher N.
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Nothing. Really appreciate your good serivce

Sue M.
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BRAD S.
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Elliot B.
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Came thru when I needed a truck.

Reid P.
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Paul W.
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Great rental place

Hunter W.
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The truck was understandably dirty on the outside but the inside was filthy and smelled like a Smokers Tavern circa 1975. Insides of the truck being clean is critical.

Brad S.
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Customer did not leave a comment.

Eduardo R.
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I got double charged on the same rental.

John S.
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Nancy is the best,a wonderful communicator. Always a quick and easy pickup and drop off at AAA.I rent here often and it's always super convenient.Thanks Nancy

lisa C.
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Customer did not leave a comment.

Steven N.
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Zachary S.
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Nancy literally saved my day. The online check in was a nightmare and Nancy was super helpful, if it wasn't for her I would have been screwed with my move in/out date. Thanks again!

Jamie A.
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Nancy the owner took the time to show me all the details of the trailer. It worked great for two motorcycles from Santa Rosa to Las Vegas and back. Thank you it was a wonderful experience, Jim Andrade.

Daniel S.
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Customer did not leave a comment.

Richard G.
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Kim C.
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All my experiences with U-Haul have all been positive!

John O.
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Customer did not leave a comment.

Erik E.
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Great service, easy access and well lot location.

derek B.
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Customer did not leave a comment.

Nan A.
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Gaurav N.
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John S.
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Thank You Nancy! Always a pleasure renting at this location.Fast and affordable,what's not to like.

Nicole C.
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Hard to find, I would have never known it was there had my truck not been sent there

Paul W.
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Customer did not leave a comment.

Jackson C.
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Sam R.
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The woman who helped me was AWESOME! She made a tough day bright and she made me laugh and she was super service-oreinted. Thank you!!!

Erik E.
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Fantastic service from a small independent shop. Much better experience here than in Santa Rosa from larger locations.

Josefina M.
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Do not put the customer in the middle between the reservation center and the pick up location when there's a price discrepancy and reservation conflict.

Matthew Y.
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Customer did not leave a comment.

Frank A.
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Been here a few times and alway receive top notch help for my needs.

JOHANNES H.
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Customer did not leave a comment.

LARRY G.
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Very easy to return. The lady was nice.

No reviews have been submitted for this location.

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