Customer Reviews for AAA Dripping Springs Self Storage
(U-Haul Neighborhood Dealer)

102 reviews

2300 W Hwy 290   Dripping Springs, TX 78620

(512) 607-7002

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 607-7002

2300 W Hwy 290
Dripping Springs, TX 78620

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Worked out perfect and appreciate the location immensely.

RANDY H. 
Rating:
5.0

Quick in and out and ready to go. Helpful, pleasant staff.

Roger D. 
Rating:
3.0

Take better car of your vehicles. Clean them, for instance.

TORBEN O. 
Rating:
3.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Friendly service

Richard S. 
Rating:
4.0

Equipment was clean. All tires had low tread. Right front tire lost about 1lb of pressure per hour. A few times between 50 and 60 MPH the front end developed a very strong shimmy. Once it was so bad it was scary.

Michael T. 
Rating:
5.0

I will never rent from haul again. If you care to know why, call me.

Jason O. 
Rating:
1.0

Double charged me and they said we didn't fuel and charged me not good business

SHAWN L. 
Rating:
4.0

Upgrade rear view camera with HD big screen and always on for safety.

Jai B. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
5.0

Nothing keep it up

Milo T. 
Rating:
5.0

This comment is regarding the U-Haul system, and not the location. I requested to turn in the 15-foot DC truck at Spicewood Hardware. I was called by U-Haul dispatch Friday morning informing me that their lot was full and I needed to turn in the truck at AAA Self Storage in Dripping Springs. I stopped by Spicewood Hardware the evening of 12 November, and they had space for the truck, but I drove it on to Dripping Springs. If you need equipment relocated because it is piling up at a popular location, you should incentivize your customers to take another hour out of their day for your convenience and offer a discount for the customer's inconvenience.

LEIGH C. 
Rating:
5.0

Customer did not leave a comment.

NIck G. 
Rating:
3.0

Do not park van rental in the mud. It was a mess with van even getting stuck. But, Employee was very helpful and friendly!

Cheryl V. 
Rating:
4.0

Make sure the truck is swept out. I had to clean it before I could load and the door was very hard to open.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

The van was not cleaned at all, have French fries in drivers door. Interior has dirt all over, and the amount of dead bugs on the windshield was excessive

Bryan P. 
Rating:
4.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Tina was terrific! helpful and provided space behind her parked car for mine while I used the van

Les M S. 
Rating:
5.0

Customer did not leave a comment.

Charla M. 
Rating:
5.0

Customer did not leave a comment.

Juana M. 
Rating:
5.0

Friendly, helpful and professional. Great experience.

James H. 
Rating:
5.0

The person at the site was very helpful!

James W. 
Rating:
5.0

Customer did not leave a comment.

Charla M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Dropped off after hours. Mobile app is helpful and very convenient.

Elizabeth W. 
Rating:
5.0

The app for pickup / drop off is very easy to use. Thanks!

Ada O M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Super helpful and friendly

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
4.0

Add a light to the entrance

EVERETTE H. 
Rating:
5.0

Great experience - friendly people, easy checkout, vehicle ran great, quick drop off. What more could you want? I'll be coming back.

Fritz B. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Best moving experience we've ever had.

Dave L. 
Rating:
5.0

They had a truck available for us on 15 minutes notice. Appreciate the rapid check out AND check in.

Carlyn B. 
Rating:
1.0

Yes, very helpful

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

The man in charge of location was very nice and helpful. Great experience.

JENNY H. 
Rating:
5.0

Very helpful attendant! I would definitely rent from this location again!

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Walter F. 
Rating:
5.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

Mark Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Shane J. 
Rating:
4.0

The uhaul had a lot of trash inside of it. Used wipes, napkins, a Gatorade bottle, crayons and a chick fil a cup. That was very disappointing. I gave 4 stars because the lady behind the counter was friendly and other than the truck being filled with trash, it was in good working condition. We did take some pictures of requested.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

The manager is fantastic! Thank you!

Adam B. 
Rating:
3.0

Local rep could not do my Emergency Aid after my first truck's transmission broke. So I had to pay for an other truck.

George R. 
Rating:
5.0

Customer did not leave a comment.

COLTON F. 
Rating:
5.0

Customer did not leave a comment.

brett M. 
Rating:
5.0

Answering service needs to know the address.

nancy F. 
Rating:
5.0

We've used this location 3 times and are pleased with the service.

MILTON M. 
Rating:
5.0

Very helpful.

Annette B. 
Rating:
5.0

I booked the truck a month in advance for a different location closer to home, yet U-Haul sent me across town to pick the truck up and then charged me for the extra mileage.

Logan H. 
Rating:
2.0

Staff didn't explain that I needed to do a survey of the condition of the rental before I left with it. I asked for an appliance dolly and was told she didn't know if they had one. Before I'd pay for the rental I asked for the clerk to confirm before I paid. I got attitude before she confirmed. When I brought the truck back, I was accosted by a person claiming to work at the facility complaining I parked “in the wrong place”. That I'd have to fold up the blankets that I had paid the fee to have done for me, and once again the failure of the rental clerk to explain drop off instructions left me guessing where to park and guessing on how to return the rental. Too much attitude from employees. Unwelcome and unprofessional. Will take my business somewhere else.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Compared to other places they were extremely polite and efficient

CHARLES B. 
Rating:
5.0

Thank you!

Bradley A. 
Rating:
3.0

Don't park n the mud

RONALD C. 
Rating:
5.0

GREAT CUSTOMER SERVICE!!! Highly recommend this Dripping Springs location!! The on-site Manager was very understanding, helpful and Professional!!!

Albert T. 
Rating:
5.0

Customer did not leave a comment.

BILL D. 
Rating:
4.0

The location was great but the experience with the self service side was awful. Nothing worked and ended up having to cancel the reservation. Luckily we showed up later than expected and someone was actually there to help us

WILLIAM S. 
Rating:
3.0

I reserved a dolly with my rental equipment. When I got there to pickup the truck and dolly, there was no dolly available. I wished that someone had of called me before hand to let me know that there was no dolly available.

Smauel W. 
Rating:
3.0

Need to take a serious look at your no contact vehicle pick up software. It's not helping the way I view a normally solid company.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

lina C. 
Rating:
3.0

I booked the Uhaul for a week but finished with it in 4 days and returned it 2 1/2 days early and they still charged me the same amount of money. Actually the tacked on $200 for gas for mileage. I think they should have taken off money for returning it 2 days early because they can then rent it out again. That is not good Customer service on their part.

chris A. 
Rating:
5.0

Brett, the manager at this location is excellent. I drove 7-8 miles past a closer location with more equipment because of availability and friendliness of the people at this location.

Jerri H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn E. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
3.0

Nothing was wrong with the location. EVERYTHING that could have gone wrong on the reservation, and return side, did. I will strongly avoid UHaul in the future. Again, the local location was excellent, the corporate end was atrocious.

Andrew B. 
Rating:
5.0

Couldn't get the app to work so attendant helped me. Very courteous.

Sandra B. 
Rating:
3.0

Used to use only this location - was rudely greeted when the Uhaul app did not work for me at the location - older lady was rude - gentlemen that was much nicer called me back to finish what the app did not do - but van was dirty and with COVID - would have liked it to at least be wiped down - we did the cleaning since my employees would be using it. Will go back to other location - I tried !

KARI S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

The one complaint I have is on the contract it states there was a full tank of gas and when I did my walk around there was only half a tank.

James D. 
Rating:
3.0

I realize there is only one person on duty at this location, but it's a little inconvenient having to wait outside the locked office door, which we had to do for about 10 minutes each time, when picking up the truck and returning the truck. Also, the truck was returned on the same day as rental at 6:15 (when the attendant finally came to the door), and not at 7:56 a.m. on 08/29/2020 as the receipt reflects. Other than those minor irritations, the service, process and equipment were great!

William M. 
Rating:
3.0

The location was fine and the people very pleasant. The problem is with Uhaul changing the location of my pickup at the last minute. It was very inconvenient. I know you notified me text a day before, however when you make a reservation to pickup a month in advance I can't see why the pickup place was not honored.

JULIE C. 
Rating:
5.0

Please add washer fluid to the truck we rented. Overall quick easy experience.

Ajay V. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
1.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

There was no one there at the office when I dropped off the vehicle mid day, so I can comment on personnel nor facilities.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Gerry W. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Ted W. 
Rating:
5.0

Customer did not leave a comment.

Kayla R. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
4.0

Great experience.

Samuel W. 
Rating:
5.0

After hour drop off using phone app and drop box, clean and very well maintained location.

Steven S. 
Rating:
3.0

Easy and quick access.

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Patricia T. 
Rating:
3.0

Comments on mobile check-in: 1. Did not work - my reservation was still under review for approval at time of pickup. I did not drive away with truck until 1.5 hours after originally planned pickup time. Might have been due to payment processing problems on your (U-Haul's) end. 2. Forced to break social distancing! Because the mobile check-in did not work, the person working at the pickup location physically approached me to give me the keys after verifying that I had a legitimate reservation number. He was not wearing a mask and made no indication that handing me the keys was an irresponsible action. Comments on truck: 1. Steering wheel was not straight - to keep truck driving straight, it must be held about 20 degrees to the left. 2. Cup holders were full of some sticky syrup-like mess. Comments on drop-off: 1. The gate leading to the parking lot where the trucks are picked up was closed when I returned. There was no place to park outside the gate, so a random lady at a storage unit opened the gate for me to drive the truck through. General comments: 1. I ended up in close physical contact at multiple points throughout day when trying to interact with U-Haul truck rental service due to the mobile check-in procedure failing on U-Haul's end.

James S. 
Rating:
4.0

Customer did not leave a comment.

Uwe B. 
Rating:
5.0

Customer service at the location was awesome! They've taken care of me very well twice BUT..... Don't use the U Haul APP. Just call the location. The APP experience was very bad and had misinformation. It told me the location did not have what I needed, but they had several of the trucks I needed available.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Sterling H. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
3.0

Customer did not leave a comment.

Sterling H. 
Rating:
5.0

Staff was amazing.

Clayton V. 
Rating:
4.0

They were great!! So nice and had us ready to go on time

WILLIAM P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top