Customer Reviews for AAA Platte Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Platte Self Storage

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Timothy S. on

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DEBRA P. on

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Holly was very helpful and friendly. She helped make this a very goo

Shawn D. on

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Allow a military discount.

Nova M L. on

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Didn't even have to go inside, which was helpul to this old disabled great granny! They were quick, efficient, very polite, & personable!

THAD W. on

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Exceptional facility and staff. We had to change to this facility because we needed to move up our pick up date.

KELLY O. on

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Chris M. on

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Emily F. on

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James D. on

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As an active duty service member with vast experience with U-Haul, this is by far my worst experience and will definitely not recommend the location. No offense with U-Haul but the site I end up renting was terrible. I'm getting charge for additional $20 for something that they failed to provided. dolly and furniture pads were not provided as promised it will be in the back of the truck. It was an app pick-up and there is no one on-site. The only thing I failed to do is check the back of the truck, I trusted U-Haul and I did not expect that they screw-up my reservation. I got charge the same price for renting a 15 feet which originally was suppose to be 17 feet truck. They made so much changes w/o confirming with customer. Better Business Bureau complain will be on file.

Mary G. on

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Kind, helpful. friendly, professional, great customer service!!!

donald s. on

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donald s. on

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DAVID A. on

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Customer service was great. Very helpful personnel.

Michael S. on

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I did not have any issues with the rental people, but on my phone i clicked that I would be responsible for the truck if it was damaged. Somehow someway i was charged an extra 14 dollars for "safe move" I've been hung up on twice trying to get my refund, i will give 48 hours before i leave a negative review on YELP!

Steve C. on

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Be sure to have moving blankets in truck. Also there was confusion when we returned truck. Order had been cancelled?

Serena F. on

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When I checked in to pick up the uhaul truck I signed the paperwork stating that the miles on the truck was 18964.0, but when the associate and I walked out to the vehicle the miles were 18975.2. I was told by the associate that the miles would be an adjusted. When I received my bill the miles were not adjusted and I was charged for 25 miles instead of 14 miles. The associate that helped me was not available the next day to refund me and I was told that I have to wait until Tuesday to get my adjustment done, today is Sunday so this is a very huge inconvenience for my husband and I. This should have been fixed before we left with the uhaul truck, so I'm not to happy with that part of the customer service.

Derek R. on

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Steve T. on

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One tail light did not work. The Uhaul technician checked the lights for me but missed this one. I drove 2 blocks to a gas station to buy gas. While their I checked the lights my self when I discovered a tail light was burned out. I took it back and changed out the trailer.

Donna B. on

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Philip S. on

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Even though this location was good, my overall experience with u-haul was horrible: after reserving a large truck, U-haul could not provide, they put me in a 15' truck. U-haul's solution was either for me to travel down to a farther south location to get a larger truck, without amends to the contract; i.e. monitory or otherwise, or take a smaller truck. This made me have to keep the truck longer and make a lot more trips, costing me way more money. To date, No individual from U-haul corporate has contacted me with an apology or rembersment. --U-haul as a whole: negative 1 star. Never ever ever again, I will go to their competition!!

Amber H. on

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Staff was great!!!

PATTY M. on

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Just had issues getting my billing corrected were a previous employee had use the truck and not had put down the correct mileage and I was charged for her mileage on my bill and it took a long time to get everything corrected to where I would be charged the correct amount but it still reflecting on my card incorrectly

CHRIS D. on

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Jace F. on

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Tina W. on

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Jennifer M. on

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Shane H. on

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Melissa S. on

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JAMES L. on

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Awesome customer service and fast! Very clean store and truck. Would definitely rent from here again.

Bill C. on

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duncan w. on

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Stacy S. on

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Andrea B. on

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Make sure that the keys are in the uhaul for early morning pick ups! Our key was not there which delayed our move by an hour

Nicolas M. on

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Good service tanks

LEIGHA N. on

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Jeannette V. on

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The personnel was very nice and helpful. Thank you.

Melissa M. on

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Horrible just horrible.. there was a mix up on the which trailer i made a reservation for.. the same-size open trailer was broken.. I said that its fine, i will take the smaller trailer.. AND I STILL GET CHARGED THE SAME PRICE AS THE FUCKING BIGGER TRAILER! THIS WILL BE RESOLVED TODAY! You what i still haven't recieved? A CALL BACK!!

BRADLY G. on

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I appreciate the staff for their kindness and extending my rental. This is a wonderful location and the staff treat their customers great.

Scott B. on

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KATHY S. on

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RAUL R. on

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RICARDO L. on

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I paid 105 and cents cuz I added extra miles and besides the fact I did not used all the mileage I paid for and I also left gas tank exactly how it was given to me ... I was charged 15.00 dollars more and I do not even know why that was wrong!!!!!

Michael H. on

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Great service, great people!

Phillip S. on

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Roof of truck had a hole. Water leaked in and soaked my mattress. Ruined.

Andrew C. on

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Great and easy check in - no hassles. nice professional assistance from the office staff.

JACK L. on

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lauren l. on

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Ryan P. on

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NITA S. on

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KIMBERLY C. on

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All I have to say is Thank You.....Thank You for working with me.I really like the people working there and they are very nice and polite and fun to talk too.I recommend this place to anyone needing a moving truck or trailer.This is the place to go.Wonderful people.Thanks you guys. Kim Coffin Cant forget this person. Ha ha ha

ROBERT D. on

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Porsha L. on

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ERWIN S. on

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Michael M. on

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JAYNELLE T. on

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Ben D. on

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everything went satisfactory.

LAVERNE L. on

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Erin W. on

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Willliam C. on

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STACIE B. on

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CHERYL M. on

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Jennifer S. on

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