Customer Reviews for AAA Rent A Space
(U-Haul Neighborhood Dealer)

534 reviews

400 Artz Dr   Richmond, KY 40475

(859) 624-0318

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(859) 624-0318

400 Artz Dr
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The guy there was both personable and professional. I couldn't ask more.

Brian P. 
Rating:
5.0

I have rented from Uhaul twice. I was pleased both times.

RADFORD B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

alvona E. 
Rating:
5.0

Customer did not leave a comment.

Pam H. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Everything went super smoothly. It was a very quick process and the price was great.

Emily K. 
Rating:
3.0

Clean the cabs of the UHaul. It was filthy and the smell was an overwhelming mixture of body order and smoke. It was disgusting.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Dianne S. 
Rating:
5.0

Competent and helpful. Good people.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Cedric H. 
Rating:
5.0

I have used this location 2 times and would use them again.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

No dolly, when been reserved 2 weeks, very poor customer setvice.

Skylar S. 
Rating:
4.0

Customer did not leave a comment.

Savannah S. 
Rating:
3.0

Had to wait for prior customer to return truck. I wanted the truck in Versailles and told it was in Nicholasville. But was moved to Richmond, ky. It was 52 miles from where I originally wanted it. It was adjusted by a lady in Louisville office. Otherwise I was satisfied.

Ken S. 
Rating:
5.0

Everything was great!

TAYLOR S. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Jameson P. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
3.0

This was my 2nd Uhaul rental experience. This is the best way to go if you are moving.

David M. 
Rating:
5.0

DO NOT make reservations for a truck at the Springfield, KY U-Haul location. There are NO trucks there! Had to come here to get truck, adding 124 miles to our moving day.

Leila T. 
Rating:
1.0

When i arrived, i had to wait 15 minutes to be helped. The employee at the front desk said he didn't have information on my return. He then told me that “ I could just drop It off.” So , he allowed this 66 old man( me) and a recent cancer patient to disconnect trailer by myself. No offer to help. So my advice have employees who give a damn. My contract clearly showed this was the correct drop off location despite the employee saying I wasn't on his list.

Larry O. 
Rating:
4.0

Customer did not leave a comment.

Nina M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

THE STAFF WAS VERY FRIENDLY AND INFORMATIVE. WILL DEFINITELY RECCOMEND..

Charles S. 
Rating:
1.0

I have been charged three times for the same truck ..20'..for one day(7-25)..and give or take 150. miles…the Vehicles was left clean and full tank …initial rental for 7-25 Sunday fell apart -$128…finally Tuesday 27 I get to rent a 20' truck in Richmond Ky …manager said he didn't care about $128…and charged me $183…the. I return vehicle same day but after they are closed …ur ap that is necessary when returning vehicle hits me up $111. OKAY that is $422. There has been no effort or communication about returning balance of my money. U guys are a national co … but would keep the excess funds . I am going to better business bureaus and writing the news paper …. I want my money I was given two cost estimates…first was 128 and then 183 …..and then even charge me another 111. If I don't hear from someone you will leave me no choice but to pursue other option… david Mitchell

David M. 
Rating:
3.0

My original reservation was not ready when I arrived after hours to pick up using the mobile option. It was only after being on the phone for a hour with a UHAUL representative that I learned why. The truck had been returned late by the previous user. It would have been nice to have been alerted to this prior to having shown up to pick up my reserved truck and having to spend an hour on the phone trying to find another truck.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Mikal R. 
Rating:
2.0

Do not rent trucks you don't have - we had to drive 40-45 min to a different location - were charged for a 20 ft truck bc that was all they had even though we had rented a 15ft truck & told we'd have to “fight” with dispatch over the pricing (We were able to get $200 refund luckily). Not to mention one of the wiper blades became nonfunctional during a downpour - thank goodness it wasn't the drivers side - but it remained nonfunctional thru other periods of rain - and there were several - during our 9 hour trip. Very disappointed that we were told we might not get a truck at basically the last minute as we had drove 9 hours to pick it up and were not told till less than 24 hours this might happen. We were not the only ppl this happened to as we ran into a couple at the Richmond location going thru the exact same issue

Stephen T. 
Rating:
4.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

The uhaul system charges me for an extra day of rental. Honestly, I think that is pathetic treatment of a loyal customer.

ALLEN R. 
Rating:
5.0

Trucks were parked in a clearly defined space and drop box for keys was visible upon arrival

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Mikel P. 
Rating:
4.0

The truck we got was in horrible shape, the weather stripping was falling off the door wouldn't stay shut. When we picked up we were told if we purchased the insurance for 14.99 it would cover all our belongings if anything happened to them. In transport 2 of the 5 televisions got busted, so we called the insurance and they said no it only covers if the truck is in a wreck or on fire, which is not what we were told.

Angel C. 
Rating:
5.0

Make sure air conditioner is working

David M. 
Rating:
2.0

Ac didn't work

david R. 
Rating:
5.0

Ever Thinge was good with THW uhall pick Update Truck thank

Charles R. 
Rating:
5.0

The employee did way more on giving me information on using the trailer. People like him, are hard to find anymore working. Thanks once again.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Adrian J. 
Rating:
3.0

Truck had no a/c, fan didn't blow at all. Truck had not been swept out in the back, and the cab smelled funky.

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Barbara W. 
Rating:
2.0

This location was 45 minutes away from my home, when there are multiple other locations near my requested location. The truck was supposed to be available at 10::00 am. We didn't get the truck until 3:00 pm.

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

Customer did not leave a comment.

JUDITH F. 
Rating:
1.0

Guy was rude. No ramp stupid process to get it

Danielle N. 
Rating:
4.0

Cab was dirty with dog hair and curly fries on the floor. Used wipes were stuck in the passenger door cup holder.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

The office manager man was through throughout the entire transaction I felt his confidence in his position! I was doing the transaction of renting a storage building and he was even training a new person on the system at the same time as we went along! I had looked everywhere for a storage building left messages as all were full in every location! Luckily this guy returned the voicemail I left only person to do so! He had someone move out that day so he had one 10x10 avail! Basically he saved me! I decided to cancel my uhaul with the bypass place and do all my business with that man! I am a local business owner and I can assure you that uhaul has themselves an amazing loyal trustworthy employee! Hats off the him for professional and proper customer satisfaction and experience

Leeann S. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
3.0

Rented a truck for a day. The air conditioner didn't work and the windshield wipers needs to be replaced.

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

John A W. 
Rating:
5.0

Making reservations are easy. Personnel were friendly, knowledgeable and informative about the rental process. The check in process went well but is too lengthy, slow computers, no fault of the staff... Streamline the check in process

james R. 
Rating:
3.0

Customer did not leave a comment.

Brett S. 
Rating:
3.0

Cab was dirty!

Michael G. 
Rating:
3.0

I was charged an extra $49 for fuel when I returned the truck back exactly as I took it. It was right below 1/4 of a tank but the location told me that it was not. I am not happy about my card being charged.

Ebony H. 
Rating:
5.0

Customer did not leave a comment.

MIKEL P. 
Rating:
4.0

First experience it was good.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
5.0

The guys were on point, great experience .

Yordan M. 
Rating:
5.0

Overflow parking is not clearly marked

Alex H. 
Rating:
1.0

we had a specific reservation to pick up the truck and we were there for an hour and a half before we could get registered and on the road with our U-Haul truck the employee was not addressed appropriate

Thurman H. 
Rating:
5.0

Customer service was above and beyond. Representative was well informed, helpful and very polite.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Kelsi P. 
Rating:
5.0

This is the best UHaul rental location that I've ever used. The staff is friendly, and service-oriented. The staff member I worked with was very thorough, kind, and easy to work with. I would highly recommend this location.

Benjamin D. 
Rating:
5.0

The guy was real helpful. I had a bad experience at another uhaul off i-75 and eastern bypass.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Edwin T. 
Rating:
3.0

This was not the location I made the reservation for. I get informed a few days before that I had to come here, out of my way. There is a Uhaul location at end of street where I was loading. When I arrive to pick up, I am informed that the dolly I reserved is not available.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

corey H. 
Rating:
4.0

Customer did not leave a comment.

Carolyn M. 
Rating:
1.0

Have everything at the location that is on the reservation. Have to go to different locations for the rest of the equipment I needed to move

Michael B. 
Rating:
5.0

The truck I drove did have some play in the steering. But other than that it did great.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

patricia K. 
Rating:
3.0

I was informed that I did not have to download the app (that it was optional) and when I got there they could do it all in person. This was not the case...we had to do multiple things when we got there including a video, the person working was not helpful at all and we arrived at exactly 12 and did not leave with the truck until 1. I would not recommend this place at all.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

The person on site to help us with this rental was fantastic. Very helpful and knowledgeable. It was our first time renting a trailer and we were very thankful he was there to help us. Thank you.

Bobby P. 
Rating:
5.0

This had nothing to do with this facility I was misinformed on the cost to rent the dolly And the phone number that was given for verification went to voicemail and was incorrect Not happy with my experience. Wouldn't recommend Uhaul to anyone

NOAH L. 
Rating:
4.0

The guy at the store was very helpful and nice. He had lots of helpful info.

Melany T. 
Rating:
5.0

Customer did not leave a comment.

Roman L. 
Rating:
4.0

Customer did not leave a comment.

Doug L. 
Rating:
4.0

Customer did not leave a comment.

gerald R. 
Rating:
3.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

There was an issue with the dolly rental, while we had the receipt/proof of payment the location did not have it. It wasn't their fault but it did delay us from getting our uhaul on time. We didn't get to leave for an hour. Otherwise it was great.

Carl H. 
Rating:
3.0

Give the person there some help on a busy Saturday afternoon!!!

David C. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

I have rented uhaul trailers frequently, and all over the country, as I travel extensively for work. Without question, this is the best location I have ever used. Marcus is knowledgeable, professional and friendly. I now go out of my way to use this location because I know they will have what I need and take good care of me. I cannot say enough good things. Thank you so much for making trailer rental so easy!

John B. 
Rating:
5.0

The customer service was GREAT. The owner was there as was a great clerk. You all came though in an emergency situation and everything just worked perfectly. I'm VERY HAPPY with all this and would DEFINITELY recommend them to anyone. The truck was clean and ran well. I couldn't find anything to complain about. You all were upfront with the estimated price and it was pretty close. I'm just well pleased with the entire operation and would give it a 10 out of 10.

ROBERT W. 
Rating:
5.0

Friendly helpful staff who made moving easier for is

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Hillary H. 
No reviews have been submitted for this location.

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