Customer Reviews for AAA Rent A Space
(U-Haul Neighborhood Dealer)

775 reviews

400 Artz Dr   Richmond, KY 40475

(859) 624-0318

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(859) 624-0318

400 Artz Dr
Richmond, KY 40475

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Marcus has always been helpful. Works with his customers to give them what they want. Been a customer for 4 years.

Aaron M 
Rating:
5.0

Customer did not leave a comment.

Susie B 
Rating:
5.0

It was perfect maybe give someone a three to four hour window on time

Courtney H 
Rating:
4.0

Customer did not leave a comment.

Debbie F 
Rating:
3.0

Employee who checked me in wasn't very personable. Made me feel like I was interrupting his day.

Stephanie B 
Rating:
5.0

Customer did not leave a comment.

Doyle C 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
1.0

I have an unexplained almost $500 charge for one of the vans. It was supposed to be $89! I drove it less than 50 miles and made sure it had a full tank when I dropped it off. I am highly disappointed and upset and won’t stop until I figure out why this happened. I used it to go pick up a new kitchen table. That’s it! I feel like this place is scamming people

Holdan R 
Rating:
5.0

Customer did not leave a comment.

Anthony E 
Rating:
5.0

Nothing to improve, expectations exceeded!

Bradley D 
Rating:
5.0

The gentleman was very professional and efficient, thank you I will be using your location again and soon!

Shalanda J 
Rating:
5.0

Customer did not leave a comment.

Neilina B 
Rating:
4.0

Customer did not leave a comment.

Wade J 
Rating:
5.0

Customer did not leave a comment.

Beverly P 
Rating:
5.0

Customer did not leave a comment.

Robin G 
Rating:
5.0

Nothing!

Marko F 
Rating:
5.0

They were very quick and easy to rent from. Keep up the great work !

Litia G 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

Customer did not leave a comment.

DEMOND L 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Donna S 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

Carrie S 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Evan B 
Rating:
3.0

U-Haul needs to fulfill their customer's reservation request at the location in which they were asked to rent from. When I made the reservation online, I had actually requested to P/U at Winchester Towing on Big Run Rd in Lexington. I then received a text instructing me to P/U at U-Haul's 1200 E New Circle Rd in Lexington due to guaranteed availability. The Richmond, KY location was where I was "diverted" to when the 1200 E New Circle Rd location failed to deliver on my reservation for a 20' moving truck. This resulted in a two-hour delay to our moving schedule wherein we had several people waiting. It was a 56 mile round trip drive to-from Richmond which resulted in additional fuel cost in both my personal vehicle and the rental. The Lexington U-Haul location where I first went to P/U the rental was in total chaos and I was not the only customer who was told their [reserved] rental was not available there. After waiting 30 minutes in line only to be told I would have to go to Richmond, KY to get a truck I was quite upset. I'll likely not rent from U-Haul again if I'm required to P/U at 1200 E New Circle in Lexington. Actually, I'll look at other companies first. Once I got to the Richmond, KY location (400 Artz Dr), the attendant there (Jody) was quite helpful and salvaged what I feared would be a disastrous day. That said, the 1200 E New Circle Rd; Lexington location was terrible, and the Richmond location was helpful.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
3.0

Customer did not leave a comment.

Billy E 
Rating:
1.0

I was charged for extra miles when I only went from point A straight to point B. Very unprofessional to charge me more money for mileage that should have been already covered and paid for.

Helen R 
Rating:
3.0

I don’t work there I shouldn’t be the one to unhook the trailer especially when U-Haul insists on them hooking up when you pick up

Candelario R 
Rating:
5.0

Customer did not leave a comment.

Greg I 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Very efficient and took care of me.

Keith W 
Rating:
5.0

Customer did not leave a comment.

Kayce E 
Rating:
3.0

Once again app didn't ask for all pictures I expected to take. Most of my issues were with UHAUL app. itself.

William D 
Rating:
2.0

First time doing a rental at this location. While passable, also the worst location i've rented from. I was charged for a dolly that wasn't present, the cab had food crumbs all over the floor, and it took me over an hour to even get it checked out because the app wouldn't read the location as a pickup spot. The other rental place in Richmond has a bad location for parking and pulling in/out of from the road, so i was hoping this would be better...that aspect was an improvement. Everything else was marginally worse, and I'll stick with my old uhaul spot.

will H 
Rating:
4.0

The inside of the truck cabin could use a little more care in cleaning and sanitization. But overall, it wasn't too bad.

jose p 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Very smooth check in and check out process. Great service!

Andrea S 
Rating:
5.0

It was very easy and the employee was so helpful, knowledgeable, and problem free.

Teresa B 
Rating:
3.0

Lot was very crowded due to semi trucks being parked on the road. So theres not much you can do about that.

justin w 
Rating:
4.0

Customer did not leave a comment.

Judy M 
Rating:
4.0

Customer did not leave a comment.

paul W 
Rating:
5.0

Nothing. Staff was very helpful and friendly.

CURTIS W 
Rating:
5.0

Customer did not leave a comment.

Wesley B 
Rating:
5.0

Customer did not leave a comment.

Lesley W 
Rating:
3.0

Online check in was very painful and frustrating.

Shawna M 
Rating:
5.0

The return was handled very professionally.

Don W 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
4.0

Customer did not leave a comment.

SHANA S 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Kortu D 
Rating:
5.0

Customer did not leave a comment.

william w 
Rating:
1.0

Stick to reservations, there wasn’t a truck for me at my reserved time, I had to delay my move to accommodate for U-Haul and the lack of my prepared vehicle.

Beau S 
Rating:
5.0

Customer did not leave a comment.

Mike Y 
Rating:
4.0

My truck smelled like someone smoked in it. I had to put my windows down when it was cold outside just to air it out.

Russell S 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
3.0

Customer did not leave a comment.

Essence C 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Shay A 
Rating:
4.0

Customer did not leave a comment.

GREG G 
Rating:
5.0

Would recommend

Jason W 
Rating:
5.0

Customer did not leave a comment.

Norma L 
Rating:
5.0

Marcus always takes care of me and I appreciate it.

Aaron M 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
4.0

Customer did not leave a comment.

Mackie G 
Rating:
1.0

Truck was not setup for 24/7 truck share, got there and had to wait until it opened even though I was supposed to just get my keys. And then the truck that I was supposed to receive was full of furniture.. and was forced to take a 15’ truck. Really disappointed

Mitchell W 
Rating:
3.0

The person working was not happy that I showed up. It was almost closing time which I didn’t know. So he had to re log back in the computer to get me started. I understand it was a few minutes to closing. But he could have been more pleasant and not angry. He wasn’t mean but you could tell he was very aggravated. Besides that everything went well.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
1.0

The owner is a super nice person. And this is the only location I have ever dealt with. But this last time I dealt with an employee not the owner and I'm not sure if he was the one responsible but the inside of the truck was a mess. I actually cleaned it out with Lysol wipes before taking it back. There was pizza wrappers from the last person and candy wrappers under the place that holds drinks. There was dried mud all over the inside. I had to wipe down the dash. The tires had absolutely no tread on them whatsoever. And of course that's not the employees fault that's U-Haul. Causing us to actually get stuck!!! We ended up having to call a wrecker and get help and the service could not believe the tires on the truck as well. I'v taken pictures and will file complaints with appropriate channels.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Improve website loading times and server timeout functions for those on 2G speeds, i.e. on mobile plans without high speed data.

Chris H 
Rating:
5.0

Answered all my questions via phone. Check in process was easy, so was after hours return process

Rasheed F 
Rating:
5.0

Renting here is super easy and very convenient.

Darrell B 
Rating:
5.0

Customer did not leave a comment.

amanda s 
Rating:
5.0

Customer did not leave a comment.

NOAH S 
Rating:
5.0

This was an after hours drop off. This also went smoothly.

Pamela N 
Rating:
5.0

Incredibly helpful, Marcus assisted us with all our needs when our moving plans suddenly changed on us.

Christopher T 
Rating:
5.0

Thanks for letting me rent for the hour I needed.

Timothy D 
Rating:
5.0

Customer did not leave a comment.

Bogdan K 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Great customer service, online booking for same day was easy to do, overall great experience

Bradley M 
Rating:
5.0

Customer did not leave a comment.

STEVEN K 
Rating:
5.0

Didn’t really care for the dolly being loaded when I asked not to have one, this takes up space and makes the truck smaller. The seal actually broke going down the road and the dolly was sliding around while driving. Only thing I would change. Everything else was great.

Noah S 
Rating:
5.0

I would rent from them again

CHARLES R 
Rating:
5.0

Marcus is excellent. He is ALWAYS looking out for his regular customers. I for one appreciate it. Keep up the good work, the Mosley’s appreciate you!

Aaron M 
Rating:
5.0

Customer did not leave a comment.

George R 
Rating:
4.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Love this UHaul location!

Darrell B 
Rating:
5.0

The Uhaul representative who assisted me was friendly courteous and efficient. Will recommend this location to my friends.

Melody J 
Rating:
5.0

Customer did not leave a comment.

PENNY J 
Rating:
5.0

Customer did not leave a comment.

Alan A 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

My experience was excellent!

Theresa M 
Rating:
5.0

First time using UHaul... had a great experience all around.

Jennifer V 
Rating:
3.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Nice people, brand new van, no issues, everything was as I expected it to be.

SCOTT K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top