The gentleman was very professional and efficient, thank you I will be using your location again and soon!
Shalanda J
AAA Rent A Space
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, KY 40475
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing!
Marko FThey were very quick and easy to rent from. Keep up the great work !
Litia GU-Haul needs to fulfill their customer's reservation request at the location in which they were asked to rent from. When I made the reservation online, I had actually requested to P/U at Winchester Towing on Big Run Rd in Lexington. I then received a text instructing me to P/U at U-Haul's 1200 E New Circle Rd in Lexington due to guaranteed availability. The Richmond, KY location was where I was "diverted" to when the 1200 E New Circle Rd location failed to deliver on my reservation for a 20' moving truck. This resulted in a two-hour delay to our moving schedule wherein we had several people waiting. It was a 56 mile round trip drive to-from Richmond which resulted in additional fuel cost in both my personal vehicle and the rental. The Lexington U-Haul location where I first went to P/U the rental was in total chaos and I was not the only customer who was told their [reserved] rental was not available there. After waiting 30 minutes in line only to be told I would have to go to Richmond, KY to get a truck I was quite upset. I'll likely not rent from U-Haul again if I'm required to P/U at 1200 E New Circle in Lexington. Actually, I'll look at other companies first. Once I got to the Richmond, KY location (400 Artz Dr), the attendant there (Jody) was quite helpful and salvaged what I feared would be a disastrous day. That said, the 1200 E New Circle Rd; Lexington location was terrible, and the Richmond location was helpful.
Bryan SI was charged for extra miles when I only went from point A straight to point B. Very unprofessional to charge me more money for mileage that should have been already covered and paid for.
Helen R