Customer Reviews for AAA Rent A Space
(U-Haul Neighborhood Dealer)

570 reviews

400 Artz Dr   Richmond, KY 40475

(859) 624-0318

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(859) 624-0318

400 Artz Dr
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure tires are not deflated. The low tire pressure light was on and I was told there was nothing they could do about it. He told me it was my problem to put air in the tire and that I had an 800 number to call if the tire went flat on the highway. Terrible customer service and I had to search 3 gas stations to find a working air dispenser at my own cost to maintain the tire pressure in the tire. I was worried the entire way home. The problem was not a bad sensor, it was low air pressure that should be handled before renting a truck to a customer!

catherine R. 
Rating:
5.0

I have nothing that I could recommend at this time.. Markus has been the one I go to for my UHAUL rentals the last several times I have needed the service and it will be him in the future if necessary.

Sherry S. 
Rating:
5.0

Was the greatest first experience of renting a Uhaul!!! Will def recommend it to everyone!

Cynthia W. 
Rating:
1.0

not charge them for 2 days when it hasnt even been 24 hours. we are military and we will tell everyone to not use you

Tim B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

As usual, excellent service.

Brian C. 
Rating:
5.0

Have the mobile application work with uploading my driver's license photo!

David L. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Amber N. 
Rating:
2.0

Drove 10 miles and site told me i didn't put gas back in it after i put 2 gallons of gas before drop off. They charged me for two gallons of gas? That would mean that it takes 4 gallons of gas to drive 10 miles, bad assessment? I think So....won't use them again...

Brian F. 
Rating:
5.0

It's always a pleasure to rent from this location. They always have what I need, when I need it. Very helpful.

Brian C. 
Rating:
2.0

The oil light was on the whole time. Breaks squealed n grinder and the steering was way off. Thank God it was just for a day in town. Please fix these problems so the next renter will have a safer truck.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Austin P. 
Rating:
4.0

OBVIOUSLY WE RENTED WHILE IT WAS COLD AND WINTERY SO IT WAS COVERED IN SALT DEBRIS BUT OVERALL IT WORKED WELL.

GARRETT K. 
Rating:
4.0

Easy process

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Everyone was nice and polite. Very easy transaction highly recommend

MELISSA H. 
Rating:
5.0

Uhaul is the best..

Daymon C. 
Rating:
5.0

Very friendly service. Made it quite a pleasure.

Brian C. 
Rating:
4.0

The trailer was clean overall. The inside floor was dirty and covered in dust - I would think it would be mopped after every use

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Clyde N. 
Rating:
5.0

Have a better selection

Donald V. 
Rating:
5.0

Quick and easy process picking up truck.

marvin W. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

I dropped off a one way trailer rental at this site. Very helpful and courteous. In and out within 15 minutes. Great job!

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Lechrystal D. 
Rating:
5.0

Customer did not leave a comment.

Matricia L. 
Rating:
3.0

Truck had a dirty windshield and wipers that were old and did not work well.

Edward L. 
Rating:
5.0

This location was great..Very professional and pleasant to due business with.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

The guy working the desk on Halloween at 4:30 was super nice and cool

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Martin J. 
Rating:
5.0

Can't think of anything, the gentlemen was very helpful and even hooked the trailer up for me! Made my wedding go without a hitch! Thank you so much!

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

CLYDE B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The guy there was both personable and professional. I couldn't ask more.

Brian P. 
Rating:
5.0

I have rented from Uhaul twice. I was pleased both times.

RADFORD B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

alvona E. 
Rating:
5.0

Customer did not leave a comment.

Pam H. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Everything went super smoothly. It was a very quick process and the price was great.

Emily K. 
Rating:
3.0

Clean the cabs of the UHaul. It was filthy and the smell was an overwhelming mixture of body order and smoke. It was disgusting.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Dianne S. 
Rating:
5.0

Competent and helpful. Good people.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Cedric H. 
Rating:
5.0

I have used this location 2 times and would use them again.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

No dolly, when been reserved 2 weeks, very poor customer setvice.

Skylar S. 
Rating:
4.0

Customer did not leave a comment.

Savannah S. 
Rating:
3.0

Had to wait for prior customer to return truck. I wanted the truck in Versailles and told it was in Nicholasville. But was moved to Richmond, ky. It was 52 miles from where I originally wanted it. It was adjusted by a lady in Louisville office. Otherwise I was satisfied.

Ken S. 
Rating:
5.0

Everything was great!

TAYLOR S. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Jameson P. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
3.0

This was my 2nd Uhaul rental experience. This is the best way to go if you are moving.

David M. 
Rating:
5.0

DO NOT make reservations for a truck at the Springfield, KY U-Haul location. There are NO trucks there! Had to come here to get truck, adding 124 miles to our moving day.

Leila T. 
Rating:
1.0

When i arrived, i had to wait 15 minutes to be helped. The employee at the front desk said he didn't have information on my return. He then told me that “ I could just drop It off.” So , he allowed this 66 old man( me) and a recent cancer patient to disconnect trailer by myself. No offer to help. So my advice have employees who give a damn. My contract clearly showed this was the correct drop off location despite the employee saying I wasn't on his list.

Larry O. 
Rating:
4.0

Customer did not leave a comment.

Nina M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

THE STAFF WAS VERY FRIENDLY AND INFORMATIVE. WILL DEFINITELY RECCOMEND..

Charles S. 
Rating:
1.0

I have been charged three times for the same truck ..20'..for one day(7-25)..and give or take 150. miles…the Vehicles was left clean and full tank …initial rental for 7-25 Sunday fell apart -$128…finally Tuesday 27 I get to rent a 20' truck in Richmond Ky …manager said he didn't care about $128…and charged me $183…the. I return vehicle same day but after they are closed …ur ap that is necessary when returning vehicle hits me up $111. OKAY that is $422. There has been no effort or communication about returning balance of my money. U guys are a national co … but would keep the excess funds . I am going to better business bureaus and writing the news paper …. I want my money I was given two cost estimates…first was 128 and then 183 …..and then even charge me another 111. If I don't hear from someone you will leave me no choice but to pursue other option… david Mitchell

David M. 
Rating:
3.0

My original reservation was not ready when I arrived after hours to pick up using the mobile option. It was only after being on the phone for a hour with a UHAUL representative that I learned why. The truck had been returned late by the previous user. It would have been nice to have been alerted to this prior to having shown up to pick up my reserved truck and having to spend an hour on the phone trying to find another truck.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Mikal R. 
Rating:
2.0

Do not rent trucks you don't have - we had to drive 40-45 min to a different location - were charged for a 20 ft truck bc that was all they had even though we had rented a 15ft truck & told we'd have to “fight” with dispatch over the pricing (We were able to get $200 refund luckily). Not to mention one of the wiper blades became nonfunctional during a downpour - thank goodness it wasn't the drivers side - but it remained nonfunctional thru other periods of rain - and there were several - during our 9 hour trip. Very disappointed that we were told we might not get a truck at basically the last minute as we had drove 9 hours to pick it up and were not told till less than 24 hours this might happen. We were not the only ppl this happened to as we ran into a couple at the Richmond location going thru the exact same issue

Stephen T. 
Rating:
4.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

The uhaul system charges me for an extra day of rental. Honestly, I think that is pathetic treatment of a loyal customer.

ALLEN R. 
Rating:
5.0

Trucks were parked in a clearly defined space and drop box for keys was visible upon arrival

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Mikel P. 
Rating:
4.0

The truck we got was in horrible shape, the weather stripping was falling off the door wouldn't stay shut. When we picked up we were told if we purchased the insurance for 14.99 it would cover all our belongings if anything happened to them. In transport 2 of the 5 televisions got busted, so we called the insurance and they said no it only covers if the truck is in a wreck or on fire, which is not what we were told.

Angel C. 
Rating:
5.0

Make sure air conditioner is working

David M. 
Rating:
2.0

Ac didn't work

david R. 
Rating:
5.0

Ever Thinge was good with THW uhall pick Update Truck thank

Charles R. 
Rating:
5.0

The employee did way more on giving me information on using the trailer. People like him, are hard to find anymore working. Thanks once again.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Adrian J. 
Rating:
3.0

Truck had no a/c, fan didn't blow at all. Truck had not been swept out in the back, and the cab smelled funky.

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Barbara W. 
Rating:
2.0

This location was 45 minutes away from my home, when there are multiple other locations near my requested location. The truck was supposed to be available at 10::00 am. We didn't get the truck until 3:00 pm.

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

Customer did not leave a comment.

JUDITH F. 
Rating:
1.0

Guy was rude. No ramp stupid process to get it

Danielle N. 
Rating:
4.0

Cab was dirty with dog hair and curly fries on the floor. Used wipes were stuck in the passenger door cup holder.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

The office manager man was through throughout the entire transaction I felt his confidence in his position! I was doing the transaction of renting a storage building and he was even training a new person on the system at the same time as we went along! I had looked everywhere for a storage building left messages as all were full in every location! Luckily this guy returned the voicemail I left only person to do so! He had someone move out that day so he had one 10x10 avail! Basically he saved me! I decided to cancel my uhaul with the bypass place and do all my business with that man! I am a local business owner and I can assure you that uhaul has themselves an amazing loyal trustworthy employee! Hats off the him for professional and proper customer satisfaction and experience

Leeann S. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
3.0

Rented a truck for a day. The air conditioner didn't work and the windshield wipers needs to be replaced.

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

John A W. 
Rating:
5.0

Making reservations are easy. Personnel were friendly, knowledgeable and informative about the rental process. The check in process went well but is too lengthy, slow computers, no fault of the staff... Streamline the check in process

james R. 
Rating:
3.0

Customer did not leave a comment.

Brett S. 
Rating:
3.0

Cab was dirty!

Michael G. 
Rating:
3.0

I was charged an extra $49 for fuel when I returned the truck back exactly as I took it. It was right below 1/4 of a tank but the location told me that it was not. I am not happy about my card being charged.

Ebony H. 
No reviews have been submitted for this location.

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