Customer did not leave a comment.KIM B. | Overall Experience
Customer Reviews for AAA Republic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only complaint I would have is that... The original drop off location was 3 blocks from my house .... And was changed to 12 miles away.DANIEL B.
Customer did not leave a comment.DARRELL M.
Your app is to confusing. I took my pictures over 5 times before it accepted it. When it did it told me I was at the wrong location and had to start over...... numerous times. Spent 30 minutes on the phone before I ever got the code to the key box. If a customer service rep was there I would have been there 5 minutes. I'll never use your service again.Jeff P.
Customer did not leave a comment.Connie J.
Was a fantastic way to avoid lines, personal contact and pick up vehicle to fit my schedule. I have already shared my experience many times over.Greg M.
Love being able to check the truck out and drop off anytime!Cameron S.
Rented a uhaul from Branson last year and spent $90 less than what I spent this time.. Idk why it was almost $200 for a $30 truck and why I had to fill it up with gas if I spent $2 a mile renting it.. Safe to say I Will never be getting a uhaul againKenneth S.
Customer did not leave a comment.Vickie M.
Ken was helpful and accommodating. Helped walk me through the process from booking to rental return. Very friendly agent to work with!!!Stephen B.
This location was not man it had a security gate no. One there to let you in and because it was a storage facility the owner was not happy about me dropping off the equipment there and that was the add given to me for drop off,!!!!Walter M.
Keep doing what you doing! Thanks!Loretta H.
The online check in really sucks and take a lot of time. When I returned it it didn't see my at all. I had to log into this with another phone.Todd S.
Excellent service, friendly staff.ANDREA H.
The pick up app didn't work on my phone. I was thankful that Ken came to help and got things done so I could get the truck. Thanks to Ken for the help.John D.
Clearly state that the â€œdrop boxâ€ for leaving keys is the same place you got them from and provide the lock code again (in case it was changed since picking up). Using the UHaul App is much easier than the web site on a mobile device and the web site couldn't pick up my location even though settings were on.Chad P.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.David B.
Great location, easy to drop off. No issues at all.LYLE P.
Very good experience. We were treated well. Staff friendly and helpful.Dale B.
Don't make one way rentals cost 3-4 times a round trip. Very frustratingGreg H.
Trailers do not have jacks on them, which is rather inconvenient.Clay D.
Customer did not leave a comment.Charles K.
Needs larger area to return truckCHRIS R.
The inside was clean except for the smell of cat shit. I first thought something had died in the cab or in a vent but when returning I noticed 5or more cats in the lot. Had to drive with windows down. Would not recommend any one to use this location. Very bad experience.Bruce G.
Customer did not leave a comment.Deanna W.
The manager was well informed, quick and friendly. The process was very easy from the office to hooking up the trailer.Jeffrey C.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.CORNELIU P.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Kristen G.
Again impeccable service and very friendly and informative personnel. I will always use and recommend U Haul to anyone I know or meet for moving.carla B.
Customer did not leave a comment.Mary T.
I have never been so disrespected in my life very poor people skillsChara D.
Customer did not leave a comment.Melvin F.
Customer did not leave a comment.Kim D.
Customer did not leave a comment.James S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Ruth B.
Nothing, everthing was awesome.joe C.
Customer did not leave a comment.Jeffery M.
Ken at AAA Storage was great and very helpful. Then he upgraded me from the 20' truck to the big boy for same price. Was very accommodating and helping.Dakota S.
Not a thing, Ken was the nicest man I have every meet, I give him a 10 rating, u all need to do something special for him.joe C.
The location was sent to me to return the truck did not existWoodrow C.
For the 15 foot truck have a higher seat in the truck. A little low for short people. Otherwise excellent and very easy to drive.Liz W.
I was supposed to have a storage space reserved by u-haul but I was informed buy this facility that they are not a u- haul storage facility when your web site asked me to choose a storage location. So not only did I pay $6.95 for handling I had to pay $40.00 for my storage. Very disappointed in u- haulsusan C.
Customer did not leave a comment.Tara W.
Customer did not leave a comment.Elise G.
Customer did not leave a comment.Brian L.
This was the first time we have needed a storage unit in several years. Very pleased and no issues at all. If needed, I would definitely use them again.Steve S. | Overall Experience
Customer did not leave a comment.Chad S.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.Casey C.
The gentleman that assisted us at the pick up location was very professional and answered all questions we had regarding the equipment.Jill M.
The gentleman that assisted us at the pick up location was very professional and answered all questions we had regarding the equipment.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Kevin K.
Had gates locked and had to park on the streetKayla O.
Very friendly and cleanLois B. | Overall Experience
Love this storage place. This is the 2nd time I have needed to use a storage unit and both times I have had no issues at all.CARA M. | Overall Experience
Nothing !!! Everything was above & beyond whenever I've ever rented anywhere !!!! True story :-) Joe McGuireJoseph M.
Customer did not leave a comment.amy W.
The truck would shake when it approached 45-50 to the point I thought it was going to quit working or we were going to crash.David R.
Customer did not leave a comment.Paula F.
Super helpful staff made sure I was set up and ready for any issues during the move!Jon A.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.FRED K.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.charles H.
Customer did not leave a comment.Dennis P.
Drop off location was painless I was in-and-out.JENNIFER H.
Customer did not leave a comment.SANDRA T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Arlene B.
Customer did not leave a comment.Sam S.
Great customer service would recommend highly.mike R.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.charlie V.
Ken was very hospitable and gave great service !scott W.
Price per mile was way to highBarry A.
Honestly there is nothing that needs to be improved at this location it was great service and the guy took care of us very well. U-Haul my family thanks you.Melanie P.
I left my phone in truck after dropping off truck and locking it up! I call and left message that needed before Monday and couldn't be with out it over the weekend, the manager can in after hours and called me so that I could pickup phone!! Was very thankful for his kindness!!!SARAH L.
First of all the employee at AAA was not professional never called me to confirm my truck,I had to do it and ask all the questions!Gave us a truck that had a flat and told us to figure it out ourselves because he didn't have an air compressor. Inside the UHaul storage area had some kind of oil or grease on the floor. Bad business! Way to go AAA What did I pay for? Hopefully never again!Jackie D.
Customer service was excellent, accompanied by a very clean, well maintained facility. We will definitely return for any future U-Haul needs!RAY D.
Very helpful. Super nice.Dennis P.
Friendly staff, I have and will continue to recommend you to friendsHeath H.
Customer did not leave a comment.BARBARA R.
Customer did not leave a comment.BRIA B.
Customer did not leave a comment.kay B.
You're man working there was a jerk! He treated me like an idiot, insinuating I would not be able have the truck back the next morning as I was moving alone. When I asked how much it was to rent a furniture dolly he said "the mood I'm in today? Twenty dollars" I told him forget it and he offered it for ten, by the end of this transaction I. Couldn't wait to leave...he must have known he was wearing on my nerves and was close to years because he threw the dolly in for free. When I asked about the hitch to tow my trailer he told me " lalala" ( insinuating he didn't want to know) don't tell me you're gonna try and pull a trailer" ?? I said I was told that I could when I called the 800 number to reserve the truck and his response was ." Oh they did? I will never do business at that location again. That man called me later in the week and asked me to call him back...there is NO WAY! I put more gas in the truck then necessary when I returned it and on a final note your man decided to tell me how much gas was just under 1/2 a tank by saying " now the little line will show just under half a tank" be sure it has that much in it when you bring it back. Perhaps I am overly sensitive on this matter but this man's tone spoke volumes...he was nosie to the point of rudness!Gina T.
Customer did not leave a comment.Judy R.
Customer did not leave a comment.ken C.
Customer did not leave a comment.john D.
Service was friendly, fast, and professional. Ken made the process painless.Adam B.
Customer did not leave a comment.Jeffrey C.
Very nice and friendly.Randy C.
Customer did not leave a comment.Richard C.
We were so happy with our experience. They had what we needed and when we needed it. It's in a good location and we are so thankful they are there. I hope everyone uses them!JAMES B.
Ken was very helpful and friendly! Excellent customer service! Had the truck ready to go promptly, and was readily available when I returned the U-Haul!Heather H.
Just a comment that the sides of the truck had some damage, but it was not significant and didnt effect the move.. great truck. I am not sure what it leaked, but it appears to have leaked fuel as the truck was driven 80 miles and used 20 gallons of fuel.greg H.
Customer did not leave a comment.Ashley P.
good service thank youGary A.
Customer did not leave a comment.Morgan A.
Service was great!KATI G. | First Impressions