Customer Reviews for AAA Self Storage 13

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Self Storage 13

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David H. on

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Very friendly, approachable.

Latresha S. on

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I had a great experience! The pick up was easy and the drop off was step by step thanks to the link I followed. I loved that I got a discount on the truck since I am renting at storage unit at this location!

Linda K. on

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Both visits - reserving and returning - were quite involved because of the computer systems. Employees not aware of updates and new programs or trained on these.

Don D. on

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Angel P. on

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The place that was closet to my house didnt have the truck available so I had to use another location which caused me to go 4 miles over the mileage and I was charged for it... I dont believe I should have been charged... it was only about 8.00 but the point is i would not have went over my mileage had the vehicle been available at the closer location..

Lakisha W. on

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CLEVELAND G. on

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Locked key inside vehicle. Had to pay a locksmith $130. Roadside assistance was not available. No one warned of the doors locking without the key or that the responsibility is yours alone. And, there’s only one key! Offered no solution.

Cleveland G. on

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There’s only one key and the truck locks without the key! They never tell you this! It’s the renter’s responsibility to pay for the $130 lockout. NO WARNING. Locksmiths are too expensive for five minutes.

Kevin S. on

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Parked the trailer where she told me and thanked me for choosing UHaul. And gave me paper towel to clean grease off my hands after unhooking trailer.

Randy L. on

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Nancy W. on

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Uhaul was very flexible. I had to extend the amount of time I had the truck. It was done without difficulty.

GEORGE D. on

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Katina D. on

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Jessie G. on

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Penny J. on

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When a customer reserves a dolly to use please make sure that the location has one available. This made our move so much harder. Unacceptable!

Chris G. on

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WILFORD D. on

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Be open on time - not 1.25 hours late, Use the online reservation information provided; Provide the add on on items as requested, Charge per the reservation. Bad experience!!!!!!

Sal A. on

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Eugenia I. on

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Vicky J. on

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Nothing just keep giving good customer service. The receptionist was awesome, and very friendly.

colon P. on

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PATRICK S. on

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AAA Storage service /UHaul overcharged me said I drove 61 miles and I drove less than 6 miles not even 2 hours of drive time. They are corrupt and have faulty equipment. I barely drove the damn truck.I will never use U Haul again due to this.

lynton L. on

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Evelyn H. on

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Emalene B. on

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Trish provided an excellent customer experience while dealing with computer challenges on the day I was renting the U-Haul. Even though the rental took extra time she was very pleasant and appreciative of my business. She took the time to explain every detail of the contract and the return procedure. I would highly recommend them for your U-Haul needs.

venkata C. on

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charges explained are not understandable easily. I felt the prices are very very expensive.

Catherine D. on

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Jodi made my rental an easy process. Excellent customer service. Definitely recommend this location.

Casey E. on

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Brandon B. on

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Debra N. on

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The system was down and my truck wasnt ready. I reserved a truck for 8 and wasn't able to leave with a truck until after 10. I had hourly movers waiting for me last money and valuable time.

Glen T. on

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We booked moving help online and had to cancel the service. Said our money would be refunded to our account. Has been 5 days and so far the money has not been refunded. The number given for customer service-no one ever answers. Recording goes on and on. Would not recommend using moving help option with U-haul.

Paul C. on

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andrew J. on

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knowledgeable staff. very helpful. A breath of fresh air compared to the location in Durham where I picked up the truck.

Marlina C. on

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andreca W. on

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Nothing. GREAT service and staff!!

Nicholas D. on

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Very satisfied with service provided. Amanda was professional and very helpful.

Jennifer B. on

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Jon D. on

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Process was simple and smooth and trailer was ready at the scheduled time. I have nothing to offer to make the process work any better.

Annamarie H. on

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John W. on

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Dennis E. on

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Service is excellent, equipment is safe and easy to use.

JIM K. on

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Great service

Timothy W. on

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ZACH H. on

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tyrone B. on

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Make sure someone is on duty at all times during operating hours. Don't let everyone go to lunch at da same time.

steve S. on

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Matthew F. on

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all was great

ELVIS S. on

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charmaine C. on

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Rachael S. on

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I was charged double for a one day truck rental that was rented and returned on the same day. Mrs Morris, whom claims she is the owner, was extremely rude and talked over me the entire time I was trying to explain my issue and come to a resolution. Her only response was to call UHAUL corporate be she's "not responsible for online reservations." When I tried to explain that she is a representative of the company, she hung up on me. Yet she claims to have great customer service skills. Give me a break. I will never rent from here ever again and I will make sure none of my friends of family do either.

Brandi H. on

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Great location and service!

Destiny Y. on

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Jo Ann F. on

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Annamarie H. on

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Christopher B. on

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There's is nothing to improve...Sadie was excellent at our pick-up location. Very easy rental, did mostly online. In & out in 10 minutes at pick-up!

BRENT T. on

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Glenn M. on

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jeff W. on

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Becky B. on

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Merih F. on

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Ken L. on

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Good location for us with friendly employees.

Cindy M. on

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MONICA P. on

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Over charged for gas, they have stopped answering the phone and did not provide me proof of charges. I requested a photo of the gas guage to prove charges and did not receive it.

Janet W. on

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juanita B. on

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Matthew A. on

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They were very helpful and already had my vehicle trailer hooked up and read to go on my box truck for my move. Excellent quality!

Vincent P. on

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mike H. on

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Benjamin F. on

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LASHEKA T. on

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Paul P. on

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Highly recommend! Great staff! Clean equipment!

Frank C. on

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I have rented from u-haul for over 30 years!1 This site - AAA Storage (2790 Griffith Road, WS- NC) - specifically Amanda Morris (Manager) is simply the best!! Amanda and her staff were kind, courteous and extremely accommodating - I called them several times and never did I feel that I put them out. The whole process was excellent!!! Thank you, Frank Caruso

KRYSTAL W. on

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Danielle T. on

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The young lady here was a god send she went above and beyond to make sure my vehicle exited the trailer safely and damage Free! Upon returning my truck this morning she was again extremely helpful and made my experience an outstanding one. Being new to the area she made me feel welcomed ??

STEPHANIE J. on

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Leon M. on

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Rachel K. on

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Florencio B. on

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Harold W. on

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Excellent and professional service at this location!

David S. on

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Sarah L. on

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Dexter B. on

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Valerie J. on

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Robert C. on

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LAFONDE C. on

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Austin S. on

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elizabeth C. on

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Amanda Morris was wonderful and extremely helpful even suggesting movers.

Christina J. on

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James S. on

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Jason M. on

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MARK W. on

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Michael F. on

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James V. on

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Larry F. on

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Very courteous and friendly.

CHARLES P. on

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Jo Ann F. on

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katrina G. on

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Returned truck after hours. Did not speak to anyone.

Tony C. on

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Susan L. on

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Excellent smooth service! Will definitely use AAA again!!!

ELVIS S. on

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