I was told to arrive Friday morning at 9am to complete paperwork and get the keys from office staff. No one was there! After waiting 30 minutes. I called the national number to find out what was going on. By 10am, the national staff remotely checked me in and gave me access to a truck. I wasted an hour because the staff at this location did not do what they said they would do.
JOHN B
AAA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winston-Salem, NC 27103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Super helpful and nice! Great service, would absolutely recommend. I dont need storage (moving house to house) but would rent here if needed in W-S
JONATHAN BThe woman in the office before opening today was surprisingly aggressive, rude, and leaning toward racist. I would like to talk to someone in leadership about her attack on me and my two trusted mover friends surrounding truck pickup. The irony about her attack was that she ended up giving me the exact items that she tried to stop me from using to fulfill my order. Had she done her job to prepare for my pickup, there would have been no issue. As a result, I will choose to do business with ANY OTHER UHAUL DEALER unless this situation is appropriately dealt with in the form of an apology or other action.
DARRELL BNot charge extra for a dolly and blankets. This should be standard practice and should be included in the original price.
RONALD LThe gas cap on the truck was tampered with and removed. The gas tank hole was uncovered. The truck could barely pull forward while driving. It was very slow and held up cars behind me. The truck made a loud noise when i press the break to start the engine. Also, I had to call a representative to help me with the password to get the keys out of the back because the video that helps instructs how to unlock the lock said the password code has 4 letters where the representative gave me my 3 letter password/code..My movers were waiting for me at my house when I asked them to be there at a certain time. The whole situation delayed me and made me late getting back to my house to meet the movers. Lastly, I was afraid to start the engine to the truck because of the gas cap had been removed by someone. I was afraid the person who removed it had put something dangerous in the gas tank that could’ve made the truck explode. The entire situation on this day of the truck pick up was very stressful and frustrating. It made me not want to rent from U-Haul ever again. Then I had paid $70 the night before when reserving the truck, then another $90 the morning I picked up too. I was worried that I was double charged
Quasheta J