Customer Reviews for AAA Shiloh Storage
(U-Haul Neighborhood Dealer)

401 reviews

4909 Hightech Dr   Tyler, TX 75703

(903) 508-2442

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/16/2022: Closed

Services at this Location:

Contact Us

(903) 508-2442

4909 Hightech Dr
Tyler, TX 75703

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The lock on back is not very usable needs to be replaced it wouldn't turn and hard to open. The equipment I asked to rent was not on there. A dolly and pads. I had to go buy one since location was closed. The check in process was a nightmare online. I will never use U-Haul again

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Meghan T. 
Rating:
1.0

Looking good!

James K. 
Rating:
5.0

The staff that I worked with were excellent, they were able problem solvers and made uhaul look better after my reservation couldn't be fulfilled because the previous renter did not return their uhaul van (this happened at another location). I am grateful that this location could provide me with what I needed at short notice, and staff got a new rental out to me with lightning speed. Stellar service.

Carla H. 
Rating:
5.0

Customer did not leave a comment.

Rial S. 
Rating:
5.0

Everything regarding our entire transaction went smoothly. Lana is awesome to work with! It was a very pleasant process.

RODNEY W P. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Everything was great and the customer service was even better can't remember the lady's name at the front desk but she was awesome and very nice.

Darren T. 
Rating:
5.0

Customer did not leave a comment.

Marlo M. 
Rating:
5.0

Information about storage anywhere then I understand. Thank you God bless her!

william R. 
Rating:
5.0

Once again, excellent service. Also helped unhitch the trailer. Thanks U-haul!!

LANA P. 
Rating:
1.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

great service!

Monette T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

I did not like the constant suggestions for this and that. I didn't ask for it.

Karl B. 
Rating:
4.0

Customer did not leave a comment.

Kristopher N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

RANDAL C. 
Rating:
5.0

Very efficient and quick transaction. The Associate was helpful and informative.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Lasonya W. 
Rating:
5.0

Customer did not leave a comment.

Crawford F. 
Rating:
5.0

Nothing, Llana knows what she is doing. Professional, great customer service, and is a pleasure to rent from.

Jakob H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

It was good

KEITH DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

N/A

SHIRLEY T. 
Rating:
5.0

Lana was terrific. Easy to rent the product and easy to return. Great manager and great rental location.

JEREMY K. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Nothing

RICHARD G. 
Rating:
5.0

Having vehicles of all sizes as much as possible will safe the customer another trip to other locations.

PATRICE A. 
Rating:
5.0

Great customer service! Friendly and helpful! Van was very clean!

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Great customer service.

PEGGY C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Fast and courteous

Steven M. 
Rating:
5.0

The 6X12 trailer was a great piece of equipment. The sweet lady that runs that location is Top Shelf. Wonderful experience.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Reginald G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
3.0

The checking process after hours was not that easy. You definitely need to know before hand. Downloading pictures took longer and buffered. Working with an actual person for me would have been better. The App help and Nancy the customer service was great! Make sure the site has what you need because i had a delay of 2 hours of outsourcing the stuff i need when site did not have the supposed stuff that i needed with the move.

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

My experience was great, so just keep up with what you are doing job well done thank you.

MALINDA J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ARLIN W. 
Rating:
3.0

Customer did not leave a comment.

Blake N. 
Rating:
1.0

The website kept crashing while I was trying to pick up the truck. Customer service was awful, the drop off address it sent me to had a gate that was locked by a padlock and I wasn't given a code. I had to call another location and get my drop off info transferred. I definitely will avoid using uhaul at all costs next time.

Jocelyn H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Professional customer service! Looking out for the customers best interest with cost savings. Willing to work with the customer.

MARLO M. 
Rating:
5.0

The staff was courteous and very thorough. A very pleasant experience. I will be back!

William H. 
Rating:
5.0

Friendly service and smooth process

THOMAS M. 
Rating:
1.0

I was so sick with covid and high fever and I feel like I wasn't treated fairly on my truck that I rented. I had it rented for a week. I got covid. I had to get a infusion. I notified the supervisior. He asked me to call daily and I did call daily. So when I went to return it when I was Covid Negative free, I called the supervisor that I was returning it that day. I had the truck for 19 days instead of 7 days b/c of covid. I asked if he coulld give me some kind of discount since I could show him my positive test of covid. He didn't even have the courtesy to talk to about it. I would had thought Uhaul could help the customer out some way. I have been renting from them several times this year.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

AMBER B. 
Rating:
5.0

Lana, the office manager, was very helpful any time I called. I really enjoyed doing business at this storage facility.

Nancy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Chris F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

No need. Everything was great.

JAMES EDWARD F. 
Rating:
4.0

It was not 20 foot in length as I had ordered. More like a 17 footer

DAVY H. 
Rating:
5.0

Nothing, I was greeted and friendly service.

Alfredo R. 
Rating:
5.0

site agent here was very helpful and courteous

Andrew S. 
Rating:
5.0

The folks who own or run this place are exceptionally great. Yesterday they were friendly and courteous and helpful and professional and accommodating. Just a perfect experience. I highly recommend them.

DANIEL M. 
Rating:
5.0

Very kind and helpful, flexible with extending return time due to personal workload. thank you

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Armelda T. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Excellent customer service!

Angela W. 
Rating:
3.0

Give an accurate price I had to pay twice from what it said it was going to cost.

TRISTAN H. 
Rating:
5.0

We have been using this facility for many years! Safe, friendly staff, clean, and we highly recommend it

LYNDON W.  |  Overall Experience 
Rating:
4.0

Nothing much. I had a great experience

Jahid O. 
Rating:
5.0

Staff was very helpful and friendly.

DARRON H. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S. 
Rating:
5.0

Absolutely great service. I felt bad for the lady because she was swamped with customers, yet it was one of the quickest pickups from any U-Haul I have been to. I felt bad, the lady even hooked up the trailer. I am very impressed.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

SHERRY H. 
Rating:
5.0

The staff was very helpful and kind! I highly recommend them!

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Lana, the woman that assisted me, was just tremendous! Incredibly friendly and helpful!

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

SHERRY H. 
Rating:
5.0

Keep the same staff who is there! She was wonderful and very helpful!

Sergio O. 
Rating:
5.0

Enjoyed chatting with the lady who was working there.

jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Willie T. 
Rating:
5.0

Customer did not leave a comment.

Javier Q. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Very good customer service.

SAMUEL P. 
Rating:
5.0

Our truck didn't have a hand cart. The packing supplies need to be checked.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

Chandler B. 
Rating:
5.0

Some great customer service friendly and quick

MELANIE V. 
Rating:
5.0

Customer did not leave a comment.

Sandra Y. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Great and friendly customer service.

MICHAEL SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Lana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.

Melvin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRUC N. 
Rating:
5.0

Customer did not leave a comment.

DEVENE C. 
Rating:
5.0

Customer did not leave a comment.

CHAQUETERIA N. 
Rating:
5.0

Not a thing! I bought supplies there and rented a moving truck. I am only sorry that I moved so far away and won't get to work with her again!

SONYA H. 
Rating:
5.0

I think this was the best Uhaul rental location I have used. Friendly and knowledgeable manager. I will use them again when the need arises.

DAVID GARRETT T. 
Rating:
5.0

Great transaction!!!

Tim M.  |  Overall Experience 
Rating:
5.0

We were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.

RODNEY P.  |  Overall Experience 
Rating:
5.0

I had absolutely no problems at all! Loved it!

BRITTANY B.  |  Overall Experience 
Rating:
3.0

I like this place. Its efficient and not too expensive.

Privacy R.  |  First Impressions 
Rating:
2.0

I found the unit on uhaul.com by using the filter Climate Control but the only units available did not have climate control. This was not clear on the website until after I reserved the unit.

Privacy R.  |  First Impressions 
Rating:
5.0

I arrived at the facility on the weekend when they were closed. After a quick phone call, I was able to gain access to my unit and complete the paperwork the next day. Awesome customer service.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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