Customer Reviews for AAA Shiloh Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Shiloh Storage

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Samuel F.
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great service, fast , easy and great prices.

Billy T.
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Easy to use and super cost effective!

Joshua H.
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Customer did not leave a comment.

Jeanna W.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

April K.
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Very nice people

Chaqueteria N.
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Your already great just keep up the good work?

Matthew L.
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This is nothing to do with AAA Shiloh Storage, but rather with UHaul's corporate customer service. I reserved my UHaul online and my van was guaranteed to be available at the location I chose. When I arrived I was informed that the van had been taken to Shreveport, LA, and that I would have to go to another location. This wasn't convenient because the other location was further away and would cost me more money in mileage. I didn't think this was right so I called customer service. The first man tried to be helpful but he had limited information so he transferred me to someone from scheduling. The woman who answered was rude and unapologetic. I told her the new location was further and would cost me more money. She informed that UHaul would NOT cover the additional mileage repeatedly and verbatim. When I then asked about the guarantee she was incredibly rude and sternly told me "WE WILL NOT GIVE YOU $50" (paraphrase). I have used Uhaul loyally for all my moves over the years, but I don't think I can support the company anymore knowing how poorly UHaul treats their customers when something goes wrong. I can only imagine what it would be like if I ever damaged a truck. I'll rent with another company from now on.

Lawrence T.
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Have all your rep's as friendly and accommodating as the Lady that adsisted us.

GABLE G.
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This location is clean and the people knowledgeable about their products.

Stephen B.
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Customer did not leave a comment.

Mark M.
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great experience - lana was friendly and helpful.

Martijn M.
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Customer did not leave a comment.

Cyril N.
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The best customer service I have ever had since renting truck from U-Haul and any other trucking company. If there is any rating more than excellent that is her rating. God bless you all.

Teresa W.
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Customer did not leave a comment.

Walter V.
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Ronnie S.
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Casey M.
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My entire experience was excellent. I was treated well, and truck was perfect. I have always liked this location. Thank you, Casey

Bruce M.
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Excellent service!

KEITH G.
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Customer did not leave a comment.

Nita G.
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It was all good. The lady who rented to us was very nice and helpful. The only thing was that the dashboard light was saying it needed an oil change but we had no problems with the truck.

robert C.
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Customer did not leave a comment.

Latorie B.
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Pleasant staff ! Rental and return process a breeze!

Josh F.
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Customer did not leave a comment.

Ryan S.
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The van had dirt around the fender wells and tires. Not extremely dirty but needed at least rinsed off. Also the key slot for after hours drop off needs to be fixed. The key barely fit so I had to take the key chain off and push the key through the slot with considerable pressure and then slide the key chain into the slot separately.

Taryn C.
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I rented what I thought was a truck with a 15' cargo space. The floor space in the cargo area is not even 12' and when you include the space over the cab, it still does not reach 15'. I rented this truck with specific measurements in mind for my items to transport and had to make adjustments because of the limited space. You should not advertise a 15' length when that is not actually the space available. I am not likely to rent from Uhaul again. The local rep was very nice and helpful. I appreciated her assistance. The cab of the truck had not been cleaned or vacuumed and had animal hair on the seats.

jacob B.
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Nothing, Lana was great!

Natalie A.
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Customer did not leave a comment.

Stacy M.
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Customer did not leave a comment.

michael H.
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No comment.

Paul M.
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The staff was very accommodating and everything went great.

charles P.
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Customer did not leave a comment.

Jaime A.
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Whole process was great, would definitely use them again.

Casey O.
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Customer did not leave a comment.

Michael W O.
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Karen G.
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Awesome Uhaul business!

Angela J.
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My reservation was at 2, get a phone call day of at 10:45 saying she's going out of town and needed me there by 12 and was almost 2 hrs away out of town... had to speed there since everything was closed Sunday. Don't tell me tube equipment I reserved you don't have... don't care you didn't charge. Don't lie and say I'm due back certain monies at check out, a minimum of 160$, plus fees for days/ milage not used that upon drop off was advised that was not tube case. Don't rent faulty equipment. Trailer lights went out causing us to have to stop travel. Had to Pay for a hotel, could have gotten into legal trouble being pulled over, ect. Advised that oil life was only at 10%, was reassured no issue. Got to Georgia and check engine light came on causing extreme anxiety and panic for the remainder of my trip. The customer agent told us to turn towing/ haul button off when it clearly stated to turn off uphill and in snow only.

James F.
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Customer did not leave a comment.

KEITH G.
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Customer did not leave a comment.

MARGARET L.
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I will rent again from this place. Very professional and nice.

Julie B.
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The lady was great. We were asked to NOT go to the location that was originally assigned. Calling the 800 Number being on HOLD and working w/ them to get another location was time consuming ---and trust me I had NO time to deal w/ same. The lady at the spot I dropped the trailer at was TERRIFIC.

William C.
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Lady was very kind and professional. She made my checkout very easy. The truck was in good shape and we'll maintained.

CHRIS P.
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Customer did not leave a comment.

Patricia H.
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Very friendly staff

Peter O.
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Customer did not leave a comment.

Karen G.
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Customer did not leave a comment.

Rhonda M.
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I didn’t reserve my van there I reserved at storage Mac and got sent to this location because they didn’t have my van even tho when I reserved it they did. I didn’t appreciate having to drive to another location. Especially without an apology

BRENT M.
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Superior service. so easy to do business with you.

Mark M.
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Very friendly staff. Perfect location and very quick service. Thank you!

Wayne N.
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Customer did not leave a comment.

JOSHUA C.
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Customer did not leave a comment.

Brent L.
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The truck was 95% great! However, the front end is WAY out of alignment. Also, the driver side rear view mirror kept moving out of position while I drove.

Patricia H.
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Staff was great and friendly.

Shelley B.
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Customer did not leave a comment.

Michelle W.
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Customer did not leave a comment.

KEM F.
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Denise G.
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Sky E.
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Ryan S.
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Truck was slightly dirty with road grime on the side of the van and rear doors. However, the inside of van and cargo area was clean.

Chris K.
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Customer did not leave a comment.

travis P.
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Young lady goes above & beyond to help Hackbarth to keep delivering to our customers. She needs a promotion and raise. One well satisfied customer. 5 stars

Pat N.
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Friendly and helpful, great customer service.

RICK B.
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Don't change a thing!!! Lana is the best!

Kevin C.
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Lana is absolutely the best at helping you find the right storage space . Great customer service from start to finish.

Benny J.
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Lana is a sweetheart. She always takes care of my needs with a smile on her face.

Rachael M.
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AAA Storage and UHaul are absolutely amazing to work with. Wish we could remember the amazing lady name who helped us, but she runs the place like a clock work. Has everything you need. Expertly directs you during back up and hook up of the trailer. And keeps track of your smallest detail. We highly recommend!

carolyn A.
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Customer did not leave a comment.

Karyn D.
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Customer did not leave a comment.

RICK B.
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Lana is great to work with. Wouldn't change a thing!

LYNDON W.
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Opening dimensions would be helpful

Taylor F.
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Customer did not leave a comment.

Donna V.
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all was good...Lana handled everything perfectly.

Steven H.
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Customer did not leave a comment.

Darrell J.
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Tina S.
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Customer did not leave a comment.

RICK B.
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Everything was excellent!!! Don't change anything.

John B.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

Lanna W.
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Customer did not leave a comment.

Samual D.
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Offer some type of discount. Veterans and or senior citizen.

Lauren B.
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Customer did not leave a comment.

RICK B.
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Everything was great!!!

Benny J.
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Lana is great. She is great with her customers and in getting you in and out in a timely manner.

Thomas P.
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Nothing. Everything was as hoped for and smooth with the remote access to the vehicle!

Jarvis J.
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Customer did not leave a comment.

Jeffrey P.
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Customer did not leave a comment.

Stuart W.
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Lana was extremely helpful.

Cadece F.
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I paid when I arrived but when I returned I was told I had to pay something else that it was something U-Haul required. When the system wasn't working I was told to disregard, but later I checked my account and the money was taken out. When I raised concern about the mileage I was told not to worry I would have enough that U-Haul factored in additional miles. 125 if no detours were required is the distance from the location to my home. I hope to never have to use a moving truck ever again and if so I will look elsewhere.

Richard F.
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Very professional.

Robert M. L.
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Customer did not leave a comment.

Eric Stowell M.
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Customer did not leave a comment.

Emeka O.
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Customer did not leave a comment.

Sarah D.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

travis P.
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Lana is a great asset to UHaul. I can depend on her to have what I need and gets me in and out quickly.

Tim M. | Overall Experience |
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Great transaction!!!

RODNEY P. | Overall Experience |
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We were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.

Curtis C.
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Customer did not leave a comment.

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Barbara A.
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It was a wonderful eyfrom start to finish! Please don’t change a thing!

Lakendra R.
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I am so glad I choice this location. Great friendly service in all catergorys from explaining etc. Thank you

BRITTANY B. | Overall Experience |
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I had absolutely no problems at all! Loved it!

No reviews have been submitted for this location.

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