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Kristen B.
Customer Reviews for AAA Shiloh Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service
Bryan M.Have someone present at the location.
William G.Keep repeating the same great service
Jakob H.The lady that works at this location was very friendly and helpful.
Kurt G.The lady was very rude and had no respect for me or my wife and cussed me out
Willie W.She was very friendly and helpful.
William R.None
GRANT D.The Manager is super helpful and super nice. 5 stars service.
Octhobenz E.The clerk that helped us was so friendly! She was swamped the morning we came for pick up but was so courteous and friendly to everyone. Can't say enough about her, thanks for hiring folks like her to run your business!
Lynn M.keep being friedly
Judy W.The original truck I rented I wasn't able to get which cause me another trip. 27' Vs 20' I'm contemplating asking for a small about of money back to cover the fuel but it wasn't the end of the world. Stuff happens and I was able to get it done in 6 hours. So can really complain.
Terry S.staff was very helpful during this stressful event; moving and we greatly appreciated their help.
Allen F. | Overall ExperienceService was above par, very friendly and helpful, from the young lady who helped us, this type of employee is an asset to your network
George T.The lock on back is not very usable needs to be replaced it wouldn't turn and hard to open. The equipment I asked to rent was not on there. A dolly and pads. I had to go buy one since location was closed. The check in process was a nightmare online. I will never use U-Haul again
Nancy H.Looking good!
James K.The staff that I worked with were excellent, they were able problem solvers and made uhaul look better after my reservation couldn't be fulfilled because the previous renter did not return their uhaul van (this happened at another location). I am grateful that this location could provide me with what I needed at short notice, and staff got a new rental out to me with lightning speed. Stellar service.
Carla H.Everything regarding our entire transaction went smoothly. Lana is awesome to work with! It was a very pleasant process.
RODNEY W P.Everything was great and the customer service was even better can't remember the lady's name at the front desk but she was awesome and very nice.
Darren T.Information about storage anywhere then I understand. Thank you God bless her!
william R.Once again, excellent service. Also helped unhitch the trailer. Thanks U-haul!!
LANA P.great service!
Monette T.I did not like the constant suggestions for this and that. I didn't ask for it.
Karl B.Very efficient and quick transaction. The Associate was helpful and informative.
Rick G.Nothing, Llana knows what she is doing. Professional, great customer service, and is a pleasure to rent from.
Jakob H.It was good
KEITH DAVID M.N/A
SHIRLEY T.Lana was terrific. Easy to rent the product and easy to return. Great manager and great rental location.
JEREMY K.Nothing
RICHARD G.Having vehicles of all sizes as much as possible will safe the customer another trip to other locations.
PATRICE A.Great customer service! Friendly and helpful! Van was very clean!
CHRISTOPHER A.Great customer service.
PEGGY C.Fast and courteous
Steven M.The 6X12 trailer was a great piece of equipment. The sweet lady that runs that location is Top Shelf. Wonderful experience.
LARRY P.The checking process after hours was not that easy. You definitely need to know before hand. Downloading pictures took longer and buffered. Working with an actual person for me would have been better. The App help and Nancy the customer service was great! Make sure the site has what you need because i had a delay of 2 hours of outsourcing the stuff i need when site did not have the supposed stuff that i needed with the move.
Lawrence D.My experience was great, so just keep up with what you are doing job well done thank you.
MALINDA J.The website kept crashing while I was trying to pick up the truck. Customer service was awful, the drop off address it sent me to had a gate that was locked by a padlock and I wasn't given a code. I had to call another location and get my drop off info transferred. I definitely will avoid using uhaul at all costs next time.
Jocelyn H.Professional customer service! Looking out for the customers best interest with cost savings. Willing to work with the customer.
MARLO M.The staff was courteous and very thorough. A very pleasant experience. I will be back!
William H.Friendly service and smooth process
THOMAS M.I was so sick with covid and high fever and I feel like I wasn't treated fairly on my truck that I rented. I had it rented for a week. I got covid. I had to get a infusion. I notified the supervisior. He asked me to call daily and I did call daily. So when I went to return it when I was Covid Negative free, I called the supervisor that I was returning it that day. I had the truck for 19 days instead of 7 days b/c of covid. I asked if he coulld give me some kind of discount since I could show him my positive test of covid. He didn't even have the courtesy to talk to about it. I would had thought Uhaul could help the customer out some way. I have been renting from them several times this year.
ANNETTE A.Lana, the office manager, was very helpful any time I called. I really enjoyed doing business at this storage facility.
Nancy N. | Overall ExperienceNo need. Everything was great.
JAMES EDWARD F.It was not 20 foot in length as I had ordered. More like a 17 footer
DAVY H.Nothing, I was greeted and friendly service.
Alfredo R.site agent here was very helpful and courteous
Andrew S.The folks who own or run this place are exceptionally great. Yesterday they were friendly and courteous and helpful and professional and accommodating. Just a perfect experience. I highly recommend them.
DANIEL M.Very kind and helpful, flexible with extending return time due to personal workload. thank you
SCOTT P.Excellent customer service!
Angela W.Give an accurate price I had to pay twice from what it said it was going to cost.
TRISTAN H.We have been using this facility for many years! Safe, friendly staff, clean, and we highly recommend it
LYNDON W. | Overall ExperienceThe staff was very helpful and kind! I highly recommend them!
Susan W. | Overall ExperienceLana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.
Melvin J. | Overall ExperienceGreat transaction!!!
Tim M. | Overall ExperienceWe were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.
RODNEY P. | Overall ExperienceI had absolutely no problems at all! Loved it!
BRITTANY B. | Overall ExperienceI like this place. Its efficient and not too expensive.
Privacy R. | First ImpressionsI found the unit on uhaul.com by using the filter Climate Control but the only units available did not have climate control. This was not clear on the website until after I reserved the unit.
Privacy R. | First ImpressionsI arrived at the facility on the weekend when they were closed. After a quick phone call, I was able to gain access to my unit and complete the paperwork the next day. Awesome customer service.
Privacy R. | First Impressions