Customer did not leave a comment.Dan D.
AAA Stor Stuff RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WALTER M.
The on line website is not user friendly. That needs to change. Took me hours just to make a reservation. I am an retired IT professional. The pick up was wonderful and easy.June A.
The equipment was in very poor condition, it had very deep impact indentations, i was actually worried it was not in road worthy condition to carry my load. Customer service was a solid 0 out of 10. The older man was very rude and had an attitude both when i picked up my trailer and also when i dropped it off. The younger gentleman was ok, no complaints with him. Also, i was charged an extra $135.00 on my debit card from that location and as of right now i still cannot use my money because it is pending, but i should not have a pending $135.00 when i only authorized a $60.00 deposit, $32.00 should be returned. I needed that money for groceries and now i have to borrow money to feed my family. I do not know when the $135.00 will be returned to me but i am in a financial bind because of it. I will never return to that location and i will tell my friends the same.Clifford E.
Don't change a drop off location through a voicemail just because you need a truck at a certain location. Having to take a truck back across town was a huge inconvenience.Sandra G.
Customer did not leave a comment.Bradley M.
My pick up time was 7:00 am the Your online steps didn't work we called and called they couldn't help by the time we got the truck was late I had to wait till it Openlynda G.
Customer did not leave a comment.Kijana C.
Unlike the characters at U-Haul Moving and Storage of East Lancaster, the guys at AAA Stor Stuff were total professionals and dealt with us quickly and professionally. Meanwhile, the U-Haul Moving and Storage of East Lancaster failed to have the 20' truck we'd reserved online - they said they lost it! They wasted our time and didn't even apologize for screwing up our reservation. The East Lancaster U-Haul folks were totally lacking in customer service skills and the manager wouldn't even put his phone call on hold to speak to us or make any attempt to mitigate the fiasco he and his store put us through.Steve S.
The guy at the front desk was so helpful and friendlyanna N.
Customer did not leave a comment.James T.
Customer did not leave a comment.Krystal P.
Customer did not leave a comment.CATHY D.
Customer did not leave a comment.Leonard S.
Fix the return by phone processSylas S.
Customer did not leave a comment.Royce R.
Victor and Staff were very friendly and helpful.FAUSTO H.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.JERI S.
Customer did not leave a comment.Timothy P.
first off i had to keep the truck for more than what i expect my help didn't come thru I THE 1-800 # to let them know what was going on she told me that was not a problem she could extent the the time then a get a call from Victor asking me when i my going to bring the truck back i told him i already called in and extent more time he told me why i didnt call him i told him the office was close he told me he is the one who rented me out the truck not the 1 800 I told him i thought you were all connected and they will relay the message to that office,Nilka C.
Customer did not leave a comment.Ray S.
I wanted the truck delivered closer to home not 30 mins away. I wanted the quartz hill location... you decided to have my truck send to a different location why??Nancy B.
Would much rather go to a dedicated UHaul dealer. This is simply a starage yard.Clifford K.
Customer did not leave a comment.john S.
Customer did not leave a comment.jennifer D.
The staff is what makes this above average. They are the best Uhaul bldg are uhaul bldg. Its people !!WYATT C.
Customer did not leave a comment.LEOTA T.
Customer did not leave a comment.Alex P.
Customer did not leave a comment.Ernest G.
To remind the customer as to how wide the truck turns. Otherwise great experiance.Thomas T.
Customer did not leave a comment.kathy R.
Uhaul was 4 hours late I was told I'd be compensated for the poor service and I was actually over charged.Krystal H.
Asses when staff representatives are providing great and appropriate customer service in generalRichard S.
I rent from aaa often, this time attendant said he ck mileage and gas, i took his word, but some one had taken gas out of it. I had to put 50$ in gas for travelingFrank Q.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.Lawrence H.
Customer did not leave a comment.Wanda H.
Victor was most accommodating. Great service.dane T.
Customer did not leave a comment.Michele M.
Gerald Valdez showed great customer service. Friendly and quicksheri H.
Customer did not leave a comment.Russell W.
Very helpful and thoughtful.David S.
Wiper blades need replacinggary M.
Customer did not leave a comment.Michael C.
Explaining the mileage and gages on the contract. Make the gas gage on the contract look like the one on the truck. I was overcharged 15.00 in gas due to different interpretations of how the gas gage reads. Make it clear because to me it felt like a scam and bad business practices which lowered my trust to use U-Haul in the future.LERONE W.
Be more kind, warm and courteous.Malinda M.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Maryland B.
Very helpful courteous,& knowledgeable and professional Thank you AAA storageEsther S.
Drop box for keys. I had to find another location to drop off my uhaul truck due to this issue. The corporate office on Sierra hey was awesome. They accepted our truck with no issues.Judith Y.
Customer did not leave a comment.Dorothy S.
Great, fast service.Matthew S.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Dorothy S.
Mr. Gerald, Great customer service. He was very helpful and kind.DEBRA N.
I'm impressed with the overall experience. The website is well configured to set the tone. Each location contacted me so I had the opportunity to clear any uncertainties which I didn't need but it was a nice touch to hear the voicemails. And the two was friendly and put effort to customer service. Overall well done uhaul and staff.Shane K.
THE STAFF AT THIS LOCATION AND THE OTHER NEEDS TO BE BETTER TRAINED. I had my girlfriend pickup a trailer as she was moving to NH to be with me and expected her to receive great service I have gotten in the past. She said the trailer seemed unsafe and was not staying tight. So I told her to take it back for a look. This place inspected it. She said it was still not tight. So I told her to take it to another location I liked on SIerra Hwy. They also said the trailer was fine. I assumed it may have been her not knowing what was okay even after she sent me a picture. SO I had her tape the nut just to be sure even though two locations said it was okay. She departed CA and met her in Amarillo, TX. Once I saw the trailer I immediately saw what was wrong. Luckily I also knew the fix would hold once I reinforced it. She was sent out with the trailer in a very unsafe condition and if not for me being a tad paranoid and wanting her to breathe easy; her drive could have ended very badly. She told me that the location of pickup also did not do a walk around with her once I met her in TX. I was expecting this to always be part of the process. I feel the AAA Store Stuff location in CA should not be allowed or licensed to let anyone rent trailers if they are going to be giving them out in unsafe and damaged condition such as the once my girlfriend was given. I have a photo to show the unsafe condition of the trailer a normal drive would have been forced to face. I had called UHaul and was under the impression I was going to be hearing from the local NH representative Anthony Windham in regards to this matter.Nickolas G.
Customer did not leave a comment.cesar M.
Customer did not leave a comment.Chris G.
Managers Victor and Gerald are simply the best. Courteous and Professional.ivorypaul P.
Gerald was very helpful! He was there to assist in the reservation process and drop off. Everyone was very nice and friendly!Diana C.
Just not the price I thought. Starts at $29.90, ended up $77... + $15 gas,...Sissi D.
The guys in the office were awesome to work with. They paid attention to our needs. In the future, we will use their services again.DENEESE T.
Only thing that was missing was the dolly. But they refunded the money for it.Natara M.
Customer did not leave a comment.Aimee M.
Very easy and convenientJackie S.
Amazing location!!! Great help!laurel W.
Customer did not leave a comment.Tariq A.
Easy, quick, and fast. Good customer service.Alberto M.
Gave it a good rating due to the customer service ...Linda P.
They were extremely helpful.Arielle B.
Communicate with customers immediately, if the facility cannot accommodate the submitted request or order.LaTonya C.
Customer did not leave a comment.Eric T.
Customer did not leave a comment.MAURICE O.
Friendly staff. Easy and quick pick up.Michelle B.
Maybe a little high on prices. (Just maybe.)elroy H.
Customer did not leave a comment.Eliza H.
Customer did not leave a comment.Nadeen S.
I had a scheduled time of 4:00 and the guy wasn't back until 4:18. I had spoken to him just the day before. Once I got the uhaul everything was great. He just should've been on time.Sharla C.
Customer did not leave a comment.Virginia K.
NO COMPLAINTS , WELL SATISFIED !tina S.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.Kevin P.
The staff was amazing!DAWN R.
The manager (Victor) was professional and very helpful and provided us the best experience to date with renting a truck from U-Haul. Thank You! :)joe T.
Customer did not leave a comment.JIMMY O.
Customer did not leave a comment.LAURIE B.
Victor was very accommodating and went above and beyond to make the moving experience pleasant.RICHARD L S.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.RENE I.
Didn't have the proper adapters for the trailer nor the ability to even buy the tail light adapter.JOSH P.
I got charged extra 9miles for a location that to far from my new address. When there is locations closer to my address.HUMBERTO S.
I received a 26" truck that had a broken windshield, 2 quarts low on engine oil, 1 quart low on transmission fluid, transmission that leaked all over the place, transmission that would no go into overdrive costing me $200.00 more in fuel, the passenger door would not open and the windshield wiper rubber was falling off. I bought $40.00 in oil to make it to South Dakota, probably saving a lot of money for you in repairs. Luckily I am a mechanic and actually watched the high oil consumption. Had I been the average guy, the truck would have either blown the engine or transmission along the way. This is the second truck in two months I have rented, at a cost of $4,000.00. I need two more, but will probably not return to U-Haul.MARK J.
Customer did not leave a comment.BRENDA B.
Customer did not leave a comment.BRENDA B.
Customer did not leave a comment.Nichelle M.
Obed, my representative was Great !!! He went above and beyond to explain and answer my questions and concerns...TED F.
get and better computer system or more competent people at your central phone center.Tanya B.